Associate Director Central & Eastern Europe, Middle East & Africa

• Jul 2019 - Present

• Regional management of soft & hard services• Regional to Country P&L responsibility• Budget planning – fixed costs (soft/hard services, ALC/BER), variable – foreseen and unforeseen costs (short- and long-term investments), additional client services & projects• Energy & Sustainability – data collection, analysis, seeking for innovations and convincing client in investments (water, energy, HVAC etc)• Quality, Health and Safety Environment – Management of the effective implementation of policies and procedures to minimize the risk exposure to the Client.• Representing company/account on Regional Governance meetings• Supply Chain – Ensuring vendors are fully screened, adequately insured, delivering proper set of services with qualified personnel and are financially stable (GRMS, Duns & Bradstreet)• People Management – staffing, training's, performance reviews, career development, coaching/mentoring• Customer Satisfaction – employee engagement, client care, best service delivery• FPOC for the regional & local client developing positive and strong relationships with respect to all facilities management services issues in the managed regions• Regional monitoring of labor law changes to ensure company and vendors staff/services are in line with regulations/market changes• Constant monitoring of region wide economy/trends/costs and stability to ensure company staff, vendors and services delivered to client are keeping up with market changes• Monitoring and modifying team structure and services as outcome of market changes (full flexibility)• Regional/Country KPI/SLA responsibility• Encouraging company staff/vendors and clients to seek for innovations at each step• Establishing & reviewing procedure playbooks to ensure smooth operation and demonstration of consistent service delivery.• Ensuring all statutory compliance requirements are met through the use of the technology platform. • Service delivery in line with MSA, RSA and LSA’s and corporate standards Show less

Associate Director CEE & South Africa

• Oct 2017 - Present

Customer Service Manager CEE, South Africa & Middle East

• Feb 2015 - Oct 2017

- Leading service delivery in Central Eastern Europe, South Africa and Middle East countries- Single point of contact and primary interface with the local client developing positive and strong relationships with respect to all facilities management services issues in the sub-region.- Management on site facilities management operational teams in terms of staffing, training, development and performance.- Management third party contractual relationships and works with the Client’s Representative to ensure excellent service delivery to Client’s portfolio; reviews and monitors performance in line with agreed KPI’s and SLA’s.- Respond to problems and concerns; implements policy, rules and regulations.- Line management of staff, including day to day direction, training development reviews and annual appraisal process.- Support the account management team to monitor and modify the services in accordance to any changes to the Client’s business needs.- Reviewing and establishing procedure playbooks to ensure smooth operation and demonstration of consistent service delivery.- Management of the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.- Ensuring all statutory compliance requirements are met through the use of the technology platform- Reviewing and managing contract documentation to ensure consistency and adherence with MSA, RSA and LSA’s and corporate standards (including insurance requirements and price standards).- Supporting Client in projects delivery (Real Estate, IT, Security)- Developing and controling an annual facility budget, including direct and indirect contract service expenses, being responsible for adherence to budget and the provision of variance ananlysis. Show less

CEE Region Portfolio Manager

• Apr 2012 - Jan 2015

Leading at ISS Global CI Service Excellence Team Operations & Maintenance for EMEA as well as Space Management team for CEE, CIS, MEMA sub-regions. Working in close cooperation with EMEA Project Management group at ISS supporting projects across CEE & MEMA.Until recently I was working as a technical specialist at one site with success, leading after as a Technical Coordinator Ops & Maintenance for HP offices in Poland. During this time I got involved in Project Management and after 7 years handling current position.· CAFM HUB Manager for CEE, CIS, MEMA & Israel managing 118 buildings (over 3,6mln sq/ft)· EMEA Project Management (responsible for CEE & MEMA) · Program and Projects Performance reviews· Program and Projects day-to-day oversight· Work specifications, installation and spacemanagement· Architectural and engineering planning and design· New construction and/or renovation· Strategic Planning - Real Estate, BusinessOperations, Headcount Requirements, Forecasting· Space Planning & Management - Allocations,Inventory, Classifications· Utilization Studies (trainer)· Mentor in IFM· People Management · Emergency Management - Disaster Planning andRecovery, Safety information· Capital Project Management -Construction/Renovation, Move Management· Lease Management - Property Data, Space optimization· Sustainability - Energy Performance, SustainabilityProjects· Investment budgeting (CAPEX, OPEX)· Internal Marketing campaigns· Mobile technology solutions/implementations· IFM (H&S, Fire Safety, Physical Security, Maintenance, testing, inspections, cleaning services, tendering)· Real estate finance management· Procedure & process improvements· EOL, CIP forecasting· Waste management/reporting· Business Continuity Planning· Incident Management· Technical building audits Show less

CEE Region Archibus Expert

• Sep 2011 - Apr 2012

· CAFM Expert - ARCHIBUS for CEE Region.· Managing 54 site's in CEE· Ongoing improvement of SLA

Project Manager

• Feb 2007 - Nov 2011

Project Management, Project Support, Project Consulting for Hewlett-Packard.· IT projects· Construction projects· Office fit-out projects· EOL projects· Energy saving projects

Technical Supervisor

• Sep 2008 - Sep 2011

· Space Planning· Access control adminstator (Lenel, Onguard 2010)· Energy Saving Projects· Design consultant· Technical Advisor· Quality and Security audits

Technical Specialist

• Jun 2005 - Sep 2008

office maintenance, documentation handling, ERT (emergency response team) member, and Crisis MGMT member office maintenance, documentation handling, ERT (emergency response team) member, and Crisis MGMT member