Pawel Dlugosz
Fraud Prevention Strategist at Nextdoor- Claim this Profile
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Polish Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
LinkedIn User
On top of his day-to-day responsibilities of managing the fraud queue, training agents, and surfacing fraud trends to engineering, Pawel has also taken the initiative to own the product side of our internal fraud tooling. Pawel advocates for new features and uses them to identify cohorts of bad actors who try to abuse the Nextdoor platform. He also demonstrates a willingness to learn our rules language (a domain-specific SQL-like language) and is the only ops person to write and deploy rules to production to stop these bad actors. Pawel is a fantastic Trust & Safety operations partner!
Eugenia G.
Pawel is truly a one of a kind. We worked together for a year and a half on Trust & Safety at Nextdoor, and his commitment to fraud prevention is something to marvel at. From training dozens of external agents in processing thousands of reported cases, to closely collaborating with our developer team to optimize our platform management solutions, to learning tools almost exclusively used by engineers to address fraud on the platform scale, he is driven, thorough, and communicative like few others. Working with Pawel is like striking coworker gold!
LinkedIn User
On top of his day-to-day responsibilities of managing the fraud queue, training agents, and surfacing fraud trends to engineering, Pawel has also taken the initiative to own the product side of our internal fraud tooling. Pawel advocates for new features and uses them to identify cohorts of bad actors who try to abuse the Nextdoor platform. He also demonstrates a willingness to learn our rules language (a domain-specific SQL-like language) and is the only ops person to write and deploy rules to production to stop these bad actors. Pawel is a fantastic Trust & Safety operations partner!
Eugenia G.
Pawel is truly a one of a kind. We worked together for a year and a half on Trust & Safety at Nextdoor, and his commitment to fraud prevention is something to marvel at. From training dozens of external agents in processing thousands of reported cases, to closely collaborating with our developer team to optimize our platform management solutions, to learning tools almost exclusively used by engineers to address fraud on the platform scale, he is driven, thorough, and communicative like few others. Working with Pawel is like striking coworker gold!
LinkedIn User
On top of his day-to-day responsibilities of managing the fraud queue, training agents, and surfacing fraud trends to engineering, Pawel has also taken the initiative to own the product side of our internal fraud tooling. Pawel advocates for new features and uses them to identify cohorts of bad actors who try to abuse the Nextdoor platform. He also demonstrates a willingness to learn our rules language (a domain-specific SQL-like language) and is the only ops person to write and deploy rules to production to stop these bad actors. Pawel is a fantastic Trust & Safety operations partner!
Eugenia G.
Pawel is truly a one of a kind. We worked together for a year and a half on Trust & Safety at Nextdoor, and his commitment to fraud prevention is something to marvel at. From training dozens of external agents in processing thousands of reported cases, to closely collaborating with our developer team to optimize our platform management solutions, to learning tools almost exclusively used by engineers to address fraud on the platform scale, he is driven, thorough, and communicative like few others. Working with Pawel is like striking coworker gold!
LinkedIn User
On top of his day-to-day responsibilities of managing the fraud queue, training agents, and surfacing fraud trends to engineering, Pawel has also taken the initiative to own the product side of our internal fraud tooling. Pawel advocates for new features and uses them to identify cohorts of bad actors who try to abuse the Nextdoor platform. He also demonstrates a willingness to learn our rules language (a domain-specific SQL-like language) and is the only ops person to write and deploy rules to production to stop these bad actors. Pawel is a fantastic Trust & Safety operations partner!
Eugenia G.
Pawel is truly a one of a kind. We worked together for a year and a half on Trust & Safety at Nextdoor, and his commitment to fraud prevention is something to marvel at. From training dozens of external agents in processing thousands of reported cases, to closely collaborating with our developer team to optimize our platform management solutions, to learning tools almost exclusively used by engineers to address fraud on the platform scale, he is driven, thorough, and communicative like few others. Working with Pawel is like striking coworker gold!
Credentials
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Be A Better Manager 2 - Data Driven Management Training
UdemyOct, 2023- Nov, 2024 -
Harvard CS50 – Free Computer Science University Course
freeCodeCampSep, 2023- Nov, 2024 -
Share Data Through the Art of Visualization
GoogleSep, 2023- Nov, 2024 -
Share Data Through the Art of Visualization
GoogleSep, 2023- Nov, 2024 -
Process Data from Dirty to Clean
GoogleAug, 2023- Nov, 2024 -
Ask Questions to Make Data-Driven Decisions
GoogleJul, 2023- Nov, 2024 -
Prepare Data for Exploration
GoogleJul, 2023- Nov, 2024 -
Foundations: Data, Data, Everywhere
GoogleJun, 2023- Nov, 2024 -
Be A Better Manager 1 - Influential Management Training
UdemySep, 2020- Nov, 2024
Experience
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Nextdoor
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United States
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Technology, Information and Internet
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700 & Above Employee
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Fraud Prevention Strategist
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Sep 2020 - Present
- Co-designed and managed multiple fraud detection and prevention tools, saving Nextdoor $120,000 annually in third-party vendor costs - Monitored team performance, accuracy, and quality, ensuring the fastest review time across 14 lines of business, with a QA score in the upper 90% WoW - Identified emerging trends, distilled insights, and created automated and manual review-centered product interventions in 11 markets that Nextdoor operates in - Steered the creation of internal and external guidelines and policies for the TnS team - Part of Nextdoor's elections task force (2020, 2022), combating misinformation and disinformation and collaborating with government agencies, non-profits, and other stakeholders to enhance election security - Lead day-to-day operations for the 10+ Trust & Safety contractors, developing and tracking key operation metrics to measure organizational success and engage in ongoing capacity planning - Provided coaching and training to optimize workflows and ensure the team is providing operational excellence Show less
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Yelp
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United States
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Technology, Information and Internet
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700 & Above Employee
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Senior Trust & Safety Associate
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Jul 2016 - Jan 2019
- Identified trends, distilled insights, and created rules to manage risk and detect fraud, account takeover, and scam attempts- Handled customer inquiries, complains & billing questions on a daily basis- Partnered cross-functionally with Engineering, Finance & Operations teams to reduce fraud & risk- Responded to escalations from internal and external parties in regards to suspicious activity occurring within the Yelp platforms- Notified third-party merchants & service providers of fraudulent activity and minimized impacts- Trained on-site & remote associates to ensure daily execution of key tasks Show less
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Senior Polish User Operations Associate
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Mar 2014 - Jul 2016
- Provided primary customer support, while fostering timely resolution- Researched and evaluated business listing data- Maintained compliance of user-generated content with ToS requirements- Translated Yelp's website & mobile content into Polish- Editorialized the Weekly Yelp newsletter for the Polish market- Facilitated in consolidating Qype's, Cityvox's & Restaurant Kritik's user-generated content onto Yelp's international platforms- Coordinated & provided training for implementation of Yelp's Support Center in select foreign markets Show less
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Polish User Operations Associate, Contractor
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Nov 2012 - Mar 2014
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Polish Voice-over Talent / Quality Assurance Assistant
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Jan 2008 - Jan 2017
- Voiced a variety of projects, ranging from commercials, computer software to in-house corporate videos - Proof-read & ensured proper execution of provided script - Provided feedback in regards to spoken text & localized graphics - Voiced a variety of projects, ranging from commercials, computer software to in-house corporate videos - Proof-read & ensured proper execution of provided script - Provided feedback in regards to spoken text & localized graphics
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Leopard Pictures
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United Kingdom
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Set & Office Itern
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Aug 2010 - Dec 2010
- Transcribed tapes for reality television shows "Man Caves" & "Disaster Guy" - In charge of video, sound equipment pick up - Wrote financial reports for above mentioned shows - Handled daily office tasks - Transcribed tapes for reality television shows "Man Caves" & "Disaster Guy" - In charge of video, sound equipment pick up - Wrote financial reports for above mentioned shows - Handled daily office tasks
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The Play Company
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New York
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Production Intern
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Aug 2008 - Nov 2008
- Handled event planning and fundrasing - Provided dramaturgical research for actors - Delivered feedback and translation for screenplay - Managed administrative and office duties - Handled event planning and fundrasing - Provided dramaturgical research for actors - Delivered feedback and translation for screenplay - Managed administrative and office duties
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Decon
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United States
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Advertising Services
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1 - 100 Employee
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Production Assistant
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Oct 2008 - Oct 2008
- Worked on production of "A Million in the Morning", a documentary following the Netflix Movie World Watching Championship organized in Times Square - Managed and organized filming schedule - Responsible for props and filming equipment - Supervised the editing of web episodes - Oversaw interviews with the championship contestants - Worked on production of "A Million in the Morning", a documentary following the Netflix Movie World Watching Championship organized in Times Square - Managed and organized filming schedule - Responsible for props and filming equipment - Supervised the editing of web episodes - Oversaw interviews with the championship contestants
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Tribeca Film Institute
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United States
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Movies, Videos, and Sound
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1 - 100 Employee
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Publications Intern
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Feb 2007 - Jun 2007
- Received internship through The Center For Arts Education Internship Program - Maintained the Tribeca Film Festival film database - Wrote and edited content for the Tribeca Film Festival 2007 catalogue - Performed assigned administrative tasks - Received internship through The Center For Arts Education Internship Program - Maintained the Tribeca Film Festival film database - Wrote and edited content for the Tribeca Film Festival 2007 catalogue - Performed assigned administrative tasks
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Community
