Business moves

• 2020 - Present

Customer Service Advisor

• Sep 2015 - Present

• Administration, for note taking, report writing and keeping track of multiple tasks at once • Interpreting customer concerns and comments and liaising with technicians • Handling customer complaints • Collecting and analyzing data to monitor the level of customer service • Undertake any other reasonable duties & projects which may be required/necessary as part of the role • Administration, for note taking, report writing and keeping track of multiple tasks at once • Interpreting customer concerns and comments and liaising with technicians • Handling customer complaints • Collecting and analyzing data to monitor the level of customer service • Undertake any other reasonable duties & projects which may be required/necessary as part of the role

Sales Support Administrator

• Aug 2015 - Sep 2015

TXO Systems provides professional asset management services and consultancy to the telecoms industry. TXO Systems works with its clients to responsibly and sustainably acquire, redeploy, resell, and recycle technology assets, allowing them to generate revenues, reduce expenses and achieve corporate responsibility objectives. Founded in 2005 and operating on five continents, TXO Systems’ clients include fixed and mobile operators, leading original equipment manufacturers, large enterprises and a broad range of other channel partners. TXO Systems is certified to ISO 9001, ISO 14001, OHSAS 18001, ISO 27001, TL9000 and AATF and WEEE compliant processes. Show less

Administrator

• Mar 2015 - Sep 2015

• Undertake Post duties (Including handling original certificates) • Prioritise workflow according to the needs of the team/department • Undertake/complete inbound & outbound calls to both internal and external customers regarding missing or incomprehensible information on correspondence received. • Managing the annuities external mailbox and fax delivery system ensuring new items are acknowledged and passed on to the relevant teams. • Undertake Post duties (Including handling original certificates) • Prioritise workflow according to the needs of the team/department • Undertake/complete inbound & outbound calls to both internal and external customers regarding missing or incomprehensible information on correspondence received. • Managing the annuities external mailbox and fax delivery system ensuring new items are acknowledged and passed on to the relevant teams.

Customer Service Adviser

• Sep 2012 - Jan 2014

• Handler of inbound customer service enquiries • Handling a variety of complex and individual customer queries • Selling breakdown cover and optional extras for British Gas • Achieving and exceeding set KPIs/targets • Handler of inbound customer service enquiries • Handling a variety of complex and individual customer queries • Selling breakdown cover and optional extras for British Gas • Achieving and exceeding set KPIs/targets