Paweł Wolak
Junior DevOps Engineer at Webellian- Claim this Profile
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Bio
Jérémy B.
I have worked with Pawel for more than 3 years in the customer and technical support department of GOG.COM. Pawel is a detail-oriented person who is always on the lookout for potential problems. Also very attentive and responsive, he never hesitated a second to help our team when needed. In addition to his dedication, Pawel offered valuable advice in order to find effective solutions for our users' needs in a timely manner. Pawel also has a great knowledge of the software we were working with such as JIRA and much more. His supervision was clear and precise, it was an honor to work with Pawel.
Zbigniew Dziarski
Paweł is very patient, understanding and kind; someone you can always count on. He is always very responsive and efficient at what he does. Committed and dedicated to his tasks, he knows how to inspire and keep the people around him on the right track. He was always an example to us all how to approach issues with calmness and a clear mind no matter how challenging the circumstances were. He was always able to guide me towards the correct answers and encourage me to find solutions on my own. Thanks to his professional expertise I have grown greatly in my field of work.
Jérémy B.
I have worked with Pawel for more than 3 years in the customer and technical support department of GOG.COM. Pawel is a detail-oriented person who is always on the lookout for potential problems. Also very attentive and responsive, he never hesitated a second to help our team when needed. In addition to his dedication, Pawel offered valuable advice in order to find effective solutions for our users' needs in a timely manner. Pawel also has a great knowledge of the software we were working with such as JIRA and much more. His supervision was clear and precise, it was an honor to work with Pawel.
Zbigniew Dziarski
Paweł is very patient, understanding and kind; someone you can always count on. He is always very responsive and efficient at what he does. Committed and dedicated to his tasks, he knows how to inspire and keep the people around him on the right track. He was always an example to us all how to approach issues with calmness and a clear mind no matter how challenging the circumstances were. He was always able to guide me towards the correct answers and encourage me to find solutions on my own. Thanks to his professional expertise I have grown greatly in my field of work.
Jérémy B.
I have worked with Pawel for more than 3 years in the customer and technical support department of GOG.COM. Pawel is a detail-oriented person who is always on the lookout for potential problems. Also very attentive and responsive, he never hesitated a second to help our team when needed. In addition to his dedication, Pawel offered valuable advice in order to find effective solutions for our users' needs in a timely manner. Pawel also has a great knowledge of the software we were working with such as JIRA and much more. His supervision was clear and precise, it was an honor to work with Pawel.
Zbigniew Dziarski
Paweł is very patient, understanding and kind; someone you can always count on. He is always very responsive and efficient at what he does. Committed and dedicated to his tasks, he knows how to inspire and keep the people around him on the right track. He was always an example to us all how to approach issues with calmness and a clear mind no matter how challenging the circumstances were. He was always able to guide me towards the correct answers and encourage me to find solutions on my own. Thanks to his professional expertise I have grown greatly in my field of work.
Jérémy B.
I have worked with Pawel for more than 3 years in the customer and technical support department of GOG.COM. Pawel is a detail-oriented person who is always on the lookout for potential problems. Also very attentive and responsive, he never hesitated a second to help our team when needed. In addition to his dedication, Pawel offered valuable advice in order to find effective solutions for our users' needs in a timely manner. Pawel also has a great knowledge of the software we were working with such as JIRA and much more. His supervision was clear and precise, it was an honor to work with Pawel.
Zbigniew Dziarski
Paweł is very patient, understanding and kind; someone you can always count on. He is always very responsive and efficient at what he does. Committed and dedicated to his tasks, he knows how to inspire and keep the people around him on the right track. He was always an example to us all how to approach issues with calmness and a clear mind no matter how challenging the circumstances were. He was always able to guide me towards the correct answers and encourage me to find solutions on my own. Thanks to his professional expertise I have grown greatly in my field of work.
Experience
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Webellian
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Poland
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Information Technology & Services
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1 - 100 Employee
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Junior DevOps Engineer
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Jan 2022 - Present
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GOG
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Poland
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Computer Games
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100 - 200 Employee
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Technical Support Supervisor
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Jun 2017 - Oct 2021
Supervising a team of Technical Support Representatives and Specialists.Taking part in recruitment and training of new team members.Providing support to Customers with more complicated issues (both technical and general).Providing support to external Developers and Partners (GOG GALAXY Dev Portal, GALAXY SDK,).Working with Zendesk (configuring triggers and automations, keeping the Help Center contents up to date).Facilitating communication between the company's Security Team and external Security Researchers.Monitoring payments and contacting PSP’s support when needed. Show less
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Specjalista ds. pomocy technicznej
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Jun 2013 - May 2017
Providing support to Customers with technical issues.Training other team members (both Technical and General Support Representatives).Preparing reply templates for other team members to use.Validating and reporting bugs/issues to other Teams and Developers in the company.Keeping the Knowledge Base up to date.
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Technical Support Representative
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Jun 2012 - May 2013
Providing support to Customers with technical issues.Validating and reporting bugs/issues to other Teams and Developers in the company.Keeping the Knowledge Base up to date.
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Education
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2005 - 2010
AGH University of Science and Technology
Magister inżynier (Mgr inż.), Energetyka
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