Experience

Arrow ECS Germany

• IT Services and IT Consulting
• 100 - 200 Employee

• Service Delivery Manager

  • Aug 2023 - Present



Arrow ECS United Kingdom

• United Kingdom
• Information Technology & Services
• 200 - 300 Employee

• Quote & Configuration Team Leader

  • Jun 2020 - Jul 2023

• Senior Quote & Configuration Specialist

  • Aug 2018 - Jun 2020

  Senior member of the sales team managing operations for the key customer. Responsible for providing sales quotations for numerous vendors (i.a. Check Point, F5, Palo Alto, Fortinet, Symantec), supporting client with technical advisory, maintaining & developing relationship with the client.Additional responsibilities: - creating & keeping up-to-date step-by-step guides for internal processes,- establishing & developing complex training program for new joiners,- delivering class-room training to the new employees & providing support and advisory during the on-the-job training.- pro-actively acting as Deputy Team Leader,- arranging team-building activities on a quarterly basis. Show less

• Quote & Configuration Specialist

  • Apr 2017 - Jul 2018

  Creating sales quotations & basic hardware and software configurations of RSA, Ruckus & Forcepoint products. Preparing both reactive quotes & proactive renewals of client's subscriptions. Acting as a first point of contact with the customers for discussing sales opportunities, placing orders & solving technical issues.



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Onboarding Coordinator

  • Oct 2016 - Mar 2017

  Managing the onboarding process for employees of Network Rail & Nuclear Decommissioning Agency. Responsible for collecting & verifying documents, managing timesheets & payments, providing customers with detailed employment agreements.

• Junior Customer Service Specialist

  • Jun 2016 - Oct 2016

  Providing call-center type of customer service for Ministry of Justice, National Health Service & Public Sector in United Kingdom.



SLB

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Field Engineer

  • Jul 2014 - Dec 2014

  Holding responsibilities for cementing operations in France. In charge for logistics, technical programs, field execution & evaluation service quality. Preparing technical proposals for tenders.

• Junior Field Engineer

  • Apr 2013 - Jun 2014

  Intense exposure to different cementinng operations in Italy, France, Morrocco and Albania. Meanwhile, basic introduction to preparation & evaluation of cementing operations.