Paweł Sowa

Technical Support Lead at ClearCourse
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Contact Information
us****@****om
(386) 825-5501
Location
Liszki, Małopolskie, Poland, PL
Languages
  • angielski Professional working proficiency
  • polski Native or bilingual proficiency

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Credentials

  • Microsoft Azure Fundamentals - AZ900
    Certiport - A Pearson VUE Business
    Jun, 2023
    - Nov, 2024
  • Information Technology Specialist in Software Development
    Certiport - A Pearson VUE Business
    Apr, 2023
    - Nov, 2024
  • Information Technology Specialist in HTML and CSS
    Certiport - A Pearson VUE Business
    Mar, 2023
    - Nov, 2024
  • Information Technology Specialist in Databases
    Certiport - A Pearson VUE Business
    Jan, 2023
    - Nov, 2024
  • IT Essentials
    Cisco Networking Academy
    Jun, 2022
    - Nov, 2024
  • Cybersecurity Essentials
    Cisco Networking Academy
    Apr, 2022
    - Nov, 2024
  • Visual Design using Adobe Photoshop CC 2015
    Certiport - A Pearson VUE Business
    Dec, 2019
    - Nov, 2024

Experience

  • ClearCourse
    • United Kingdom
    • Software Development
    • 100 - 200 Employee
    • Technical Support Lead
      • Sep 2023 - Present

  • Circdata
    • United Kingdom
    • Events Services
    • 1 - 100 Employee
    • Service Delivery Lead
      • Apr 2023 - Sep 2023

      - Customer contact- Management and prioritization of tasks- Team management- Task monitoring- Ticketing- Conducting trainings for customers in the use of systems- Constant cooperation with Account Managers and the Dev Team

    • Junior Systems Support Specialist
      • Jul 2022 - Apr 2023

      - Database Management (MSSQL),- Finding and resolving problems related to client systems,- Creating documentation (Atlassian Confluence),- Setting up integrations with external applications (APIs); work in Postman,- Server/IIS management,- Supporting the client in the operation of internal systems,- Performing manual software testing,- Configuring fully functioning websites using JavaScript/CSS/HTML and jQuery,- Installing, updating and configuring systems, as well as monitoring and maintaining them,- Contact with the clients,- Read logs files, looking for the cause of the problem and suggesting a temporary walk-around,- Training new employees Show less

Education

  • Wyższa Szkoła Ekonomii i Informatyki w Krakowie
    Informatyka
    2022 - 2026
  • Zespół Szkół Energetycznych w Krakowie
    Technik Informatyk, Informatyka
    2018 - 2022

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