Experience

Calgary Foothills Primary Care Network

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Technical Analyst

  • Sep 2022 - Present

  • Manage and set priorities for administration, maintenance, development, and evaluation of infrastructure systems such as desktops, laptops, servers, LANs, WANs, Internet, intranet, security, wireless, and voice communications • Manage internal infrastructure such as backups, hardware (servers/desktops/laptops), data center interactions, and network security • Provide technical support to all users and translating user and/or system requirements into functional specifications • Help to create and maintain project documentation and associated planning documents such as project charters, procurement, etc. • Complete data analysis in both software testing and implementations, including software/hardware evaluations and upgrades • Deploy new software version releases and updates; troubleshoot customer feedback and implement solutions • Manage IT assets, including maintenance of component inventory and related documentation Show less



Servus Credit Union

• Canada
• Financial Services
• 700 & Above Employee

• Service Desk Analyst II

  • Feb 2020 - May 2022

  • Resolved numerous help desk escalated requests involving the functionality, installation andconnectivity of networks, browsers, printing services, hardware and software.• Contributed to technical planning, implementation, improvements and support of IT operations• Administer and Support Server Based Applications - User access and connectivity to server basesapplications, and server backup processing.• User Support - Provides troubleshooting, technical support and guidance to local and remote users• Network Support - Troubleshoot issues related to Active Directory objects including security settings,email profiles, wired and wireless.• Incident Response & Management - uses internal Ticket system to organize and prioritize tickets andmake sure SLA's are met.• Processed end-user requests involving new hires, employee terminations, Blackberry, MicrosoftExchange, shared drive access, and VPN.• Maintained record and documentation for all troubleshooting, incidents and network changes by using the ISO standard documentation and procedure.• Assisted as tech lead in project such as Nutanix Virtual Solution (VDI), Cisco VOIP and MultifactorAuthentication (MFA) Show less

• Service Desk Analyst

  • Feb 2018 - Feb 2020

  • Prioritized incoming calls, voice-mail, e-mail, and in-person technical assistance requests from usersrequiring assistance related to the workstation hardware, software/application support and emails.• Supported all facets of their entire IT infrastructure, including Windows Servers and domains,mainframes, Exchange servers, hardware devices, virtualization technology integrating VMWare• Attend Servus branches to assist Workspace team with new branch openings and hardware rollouts,hardware replacements and configurations• Working knowledge of SCCM ie. Managing computers, adding, and removing them to/from domain, pushing software to end users• Performed in a fast-paced environment supporting business-critical services and applications.Consistently maintained all SLAs and high customer satisfaction rating, resolving issues quickly andcompletely, at an average of 12 minutes. Show less



Enactus NAIT

• Edmonton, Canada Area

• Student Volunteer

  • Sep 2017 - Dec 2017

  • Desktop support • Respond to members regarding software/hardware requests • Provide support to all Microsoft Exchange/Outlook related issues • Assist in Web Design projects with HTML, CSS, and Java • Set up email for Enactus NAIT members in laptops and phones • Arrange and execute fundraisers for various projects • Desktop support • Respond to members regarding software/hardware requests • Provide support to all Microsoft Exchange/Outlook related issues • Assist in Web Design projects with HTML, CSS, and Java • Set up email for Enactus NAIT members in laptops and phones • Arrange and execute fundraisers for various projects



FI Canada

• Canada
• Oil and Gas
• 1 - 100 Employee

• Field Service Computer Technician

  • Apr 2012 - Dec 2016

  • Desktop support • Assist & train end users with computer software/hardware • Network configuration • Deploy computers using USB & DVDs • Assist in purchasing hardware and minor software • Administer and manage software/inventory • Experience creating active directory accounts • Back up data for each individual project • Troubleshoot and resolve issues with Windows XP operating systems • Monitoring torques for casing connections • Setup, run and perform maintenance on casing running tools • Maintain and Monitor Hydraulic Pressure for casing equipment • Solving Technical Issues Show less