Experience

Home & Soul

• India
• Real Estate
• 1 - 100 Employee

• Collection Head

  • Nov 2014 - Present

  Collection Head Handling Collections of All 5 Projects – Beetle Lap, Boulevard Walk, Page 3, Beetle Orchid and F Premiere. Managing Collections Team with enclosed Deliverables: Printing of Demand/Remind Letters. Collection Follow up for the due/stage/rental amount as per the demand stage / Payment plans Ensuring Collection of due/stage/rental amount on time and resolving the problematic cases. Coordination with Accounts for 100% updation of payments on system. Operations - Preparing all the docs (BBA, TPA, PTM etc ) required for getting Loan Funding from Banks. Generation of Payment Receipts. CRM – reverting the client on emails and Tele Calls with the solutions Coordinating with the Sales Team / Brokers for timely payments and Smooth Closures Follow up with Banks/ Financial Institutions on loan/bank funding cases Coordinate with Banks/ Financial Institutions for Subsequent Disbursals. Providing the Builder related Docs like Project Approvals , Land/Authority Approvals, BBA, TPA, PTM, Receipts, Demand Letters, NOC etc to the banks as per requirements on Bank Funding Cases Vendor Management. Following up with the Loan Clinic ( Subsidiary Company of Investors Clinic ) / Third Party on All Loan Cases Show less



Citi Bank

• Financial Services
• 400 - 500 Employee

• Collections Manager

  • Apr 2012 - Nov 2014

  Collection Manager - Personal Loans, Ready Credit, Auto Deliverables: Flows and Recovery : North and North Non Metro  Handling PL Frontend Bkt 0 (Ref), Bkt 1 (Ref), Bkt 2,3,4  Handling Ready Credit Frontend Bkt 2,3,4,5,6  Handling PL Recovery  Handling RC Recovery  Handling Auto Recovery Collection Manager - Personal Loans, Ready Credit, Auto Deliverables: Flows and Recovery : North and North Non Metro  Handling PL Frontend Bkt 0 (Ref), Bkt 1 (Ref), Bkt 2,3,4  Handling Ready Credit Frontend Bkt 2,3,4,5,6  Handling PL Recovery  Handling RC Recovery  Handling Auto Recovery



Cholamandalam Investment and Finance Co Ltd.,

• Delhi, India

• Collections Manager

  • Mar 2009 - Feb 2012

  Collection Manager - Personal Loans (High Ticket Size) Field and telecalling setup Collection Manager - Personal Loans (High Ticket Size) Field and telecalling setup



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Senior Office Collections

  • Jul 2007 - Mar 2009

  Risk Portfolio Management on Tele Calling  Ensuring that monthly delinquency targets of telecalling unit (30 DPD) is achieved within benchmarks.  Analysing tele-calling agency and individual tele-calling staff performance & implementing improvement measures to develop resolutions and reduce the delinquency flows.  Maintaining goal sheet and submitting same for reviewing by management.  Managing settlement process (Approval/Generation/Despatch/Collection/Application) independently.  Preparing Productivity MIS / Resolution MIS for TC portfolio.  Conducting & imparting training to new Tele callers on product / System & identification of disputes.  Supervising performance appraisals on monthly basis to callers. Conversion  Checking and ranking conversion rate per collector.  Developing and implementing standard process for courier pickup and training field executives.  Maintaining daily tracking MIS status for pickup and circulating numbers. Show less



ICICI Bank

• India
• Banking
• 700 & Above Employee

• Collections Officer

  • 2005 - Jun 2007

   Handling collection agencies & consistently monitoring service level agreements and 30 DPD ICICI Bank (Bucket Manager) in Delhi  Handling collection agencies & consistently monitoring service level agreements and 30 DPD ICICI Bank (Bucket Manager) in Delhi