Experience

ClickOnik Digital Media Pvt Ltd

• India
• Advertising Services
• 1 - 100 Employee

• Business Lead - App User Acquisition

  • Jul 2021 - Present



MediaXpedia

• India
• Advertising Services
• 1 - 100 Employee

• Media Specialist

  • Sep 2018 - May 2021



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Team Lead

  • Apr 2013 - Jan 2018

  • Responsible for day to day operational performance.• Managing a team of 18 resources with different Job Stages.• Planning for and ensuring team members competence enhancement.• Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network.• Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required.• Ensuring high motivation level of team resources.• Attrition Management.• Resolving customer queries over telephone, email, letter or face to face.• Providing Technical guidance and Leadership to the team members.• Fulfillment of Balanced Scorecard / OPM parameters.• Presented the company products to clients – Showcased drivers and value that supported the business case for the total cost of ownership to the customer.• Developed and established strong relationships with strategic clients and industry partners.• Constant monitoring on the client campaign progress and providing insights to the clients. Also, initiating a change in strategy (If needed).



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Engineer

  • Mar 2011 - Feb 2013

  • MSC/BSC operation handling and hardware Maintenance.• Preparation, Loading & Execution of Data Transcripts for required activity. • MSC/BSC operation handling and hardware Maintenance.• Preparation, Loading & Execution of Data Transcripts for required activity.