IP B2C Services Team Leader

• Oct 2022 - Present

Head of IP B2C Services

• Jan 2019 - Sep 2022

Head of data department

• Feb 2011 - Jan 2019

- management and lead of the incident, implement, transport team for the B2C, B2BG segment and internal customers (leading of a 21-members team)- support for network technology, customer solutions, internal IT systems- create and optimise of work procedures, processes- responsible for department related budget creation (CAPEX, OPEX, PEREX)- support for the project department, create design for technical solutions- support for the business division, technical meetings with potential/existing customers and partners- technical support for acquisitions, as well as their subsequent integration- technical audits of small telco providers- incident and problem management (SLA and OLA agreegments)Skills:- implement various L2, L3 data, SDH, TV Platform solutions (core, distribution, access)- testing new solutions in the LAB to our network- design technical solutions or collaborate- implement processes and metodical directions- consolidate acquisition networks- make templates- implement and manage network monitoring system- minimise defects in our network- resolve complaints on B2C and B2BG segment in SLA- plane and optimise resources Show less

Head of Incident Team

• May 2008 - Jun 2011

- management and lead of the incident, implement, transport and IT team for the B2C, B2BG segment and internal customers (leading of a 21-members team)- support for network technology, customer solutions, internal IT systems- create and optimise of work procedures, processes- responsible for department related budget creation (CAPEX, OPEX, PEREX)- support for the project department, create design for technical solutions- support for the business division, technical meetings with potential/existing customers and partners- technical support for acquisitions, as well as their subsequent integration- technical audits of small telco providers- RIPE records for IPv4 public space- incident and problem management (new SLA and OLA agreegments) Show less

IP Engineer

• Mar 2004 - May 2008

- IP devices configuration, management, maintenance of IP devices (routers, switches, WiFi, radios, Linux based) - support for field technicians in the construction division- NMS configuration and management- development, testing and implementation of new network solutions- IP plan maintenance (Internet, Intranet, Management, VPNs)- communication with peering partners- network security management- VIP bank and B2G customer supportSkills development:- routing (RIP,OSPF,BGP ipv,vpnv4, ISIS)- MPLS with VRFs- tunneling Crypto (IPSec static, dynamic), GRE, xconnect- switching L2, L3; VTP; STP Show less

Help Desk Support Engineer

• Mar 2003 - Mar 2004

- intake of incidents, first line and second line support- on-line support for customers- pro-active network monitoring (FWA, SDH, routers and switchers)- remote support for field technician- new solutions testing

Technik mobilních zařízení

• Apr 2002 - Dec 2002

- front office seller - warranty and post-warranty service of mobile phones and components - customer service interventions - front office seller - warranty and post-warranty service of mobile phones and components - customer service interventions

Servisní technik

• May 2001 - Mar 2002

- assembly, warranty and post-warranty service of computer technology- customer service interventions- construction of LAN networks (UTP distribution, installation of rack, installation of router, switch)- training of trainees and students

Student na praxi

• Dec 1999 - May 2001

Sales and service of computer technology, design and implementation of LAN solutions