Experience

Union poisťovňa a.s., Union zdravotná poisťovňa a.s.

• Slovakia
• Insurance
• 200 - 300 Employee

• Head of contact places departement

  • Sep 2018 - Present

  - Managment of 7 Supervisors and responsibility for whole network of 80 client advisors whitin whole Slovakia region - Responsibility for sales and aquisition results - Managment of 7 Supervisors and responsibility for whole network of 80 client advisors whitin whole Slovakia region - Responsibility for sales and aquisition results



Onlia

• Canada
• Insurance
• 1 - 100 Employee

• Client journey specialist

  • Jan 2016 - Sep 2018

  - analysis, design and implementation of client´s processes focused on backoffice and claim handling processes - product development by agile methodology​ - businness development of Onlia mobile application - analysis, design and implementation of client´s processes focused on backoffice and claim handling processes - product development by agile methodology​ - businness development of Onlia mobile application

• Callcenter Supervisor

  • Jan 2010 - Dec 2015

  - ​management of 20 FTE and 10 PTE- responsibility for sales plan achievement​- Implementation and testing of a new IT system, setting and implementation of processes

• Callcenter Agent

  • Oct 2007 - Dec 2009

  - ​dealing with customer requirements over the phone and in writing- providing information about insurance products