Yulia Pavlushkina
Quality Control Manager at Нетология-групп- Claim this Profile
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Русский Native or bilingual proficiency
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Английский Professional working proficiency
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Bio
Experience
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Нетология-групп
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Russian Federation
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Professional Training and Coaching
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100 - 200 Employee
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Quality Control Manager
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Oct 2020 - Present
• Control the quality of verbal and writen communication of Sales and Customer Services Department with a clients; • Provide feedback on the results of inspections; • Preparation of reports based on the results of inspections; • Assisting in preparing and editing scripts and checklists; • Participate in onboarding and training of new employees. • Work with Amo CRM, Google Docs, IP Telephony. • Control the quality of verbal and writen communication of Sales and Customer Services Department with a clients; • Provide feedback on the results of inspections; • Preparation of reports based on the results of inspections; • Assisting in preparing and editing scripts and checklists; • Participate in onboarding and training of new employees. • Work with Amo CRM, Google Docs, IP Telephony.
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Education
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2020 - 2023
Kazan Federal University
Interpreter of English and Turkish languages -
2007 - 2012
Moscow State Industrial University
Master's degree, Human Resources
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