Experience

Shyft

• United States
• Internet Marketplace Platforms
• 100 - 200 Employee

• Pricing Specialist at Shyft

  • Jul 2020 - Present



Automotive Consulting Team

• Germany
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • May 2016 - May 2020

  Conducting training sessions with interns, on-boarding new hires, assisting in further employee development and maintaining a knowledge and skill database as a subject matter expert. Evaluating and developing key performance indicators, devising procedures and protocols related to agent/customer interaction and services, and testing them within a designated implementation time-frame with all relevant stakeholders. Ÿ Attracting potential customers by answering questions related to products and services primarily for the US market. Resolving customer complaints via email, live chat, and social media. Maintaining internal company metrics and ensuring positive marks are generated through platforms such as eBay, Amazon and the company website. Show less



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Service Coordinator

  • Jun 2015 - Apr 2016

  Planning the activities of the Customer Engineers (CEs) assigned to this position within a particular geographic region or territory, primarily, the continental USA in order to achieve internal goals and metrics. Plan, prioritize, assign, and monitor all open work orders for CE's, ensuring the prompt delivery of service to meet our service level agreements. Maintaining effective and timely communication with engineers, customers and all cross-functional teams within the company, obtaining regular progress updates for outstanding work orders, and handling all potential issues and complaints from customers and relevant stakeholders. Show less



Vip mobile d.o.o.

• Serbia
• Telecommunications
• 300 - 400 Employee

• First Line Support

  • Aug 2013 - Oct 2014

  Direct interaction with customers via phone and online media, responding promptly to customer inquiries, resolve complaints, obtain and evaluate all relevant information to handle product and service inquiries, pricing and delivery information, perform customer verification, manage administration – process orders, forms, applications and requests, communicate, and coordinate with internal departments. Direct interaction with customers via phone and online media, responding promptly to customer inquiries, resolve complaints, obtain and evaluate all relevant information to handle product and service inquiries, pricing and delivery information, perform customer verification, manage administration – process orders, forms, applications and requests, communicate, and coordinate with internal departments.



Printex MKD

• Belgrade, Centralna Srbija, Serbia

• Office Administrator

  • Sep 2010 - Aug 2013

  Coordination of the workers' shifts, external communication with domestic and foreign company's customers and associates, maintaining supplies of stationery and equipment. Providing telephone and desktop support, copying, printing, and binding, editing, and pre-press, graphic design, scanning, processing, and classifying documents. Coordination of the workers' shifts, external communication with domestic and foreign company's customers and associates, maintaining supplies of stationery and equipment. Providing telephone and desktop support, copying, printing, and binding, editing, and pre-press, graphic design, scanning, processing, and classifying documents.