Head of Development

• Nov 2022 - Present

System Analyst

• Oct 2021 - Nov 2022

Manager, Development Payments

• Nov 2016 - May 2019

• Team Manager with Multiple Cross functional team responsibility• Working with product teams to ensure agile transformation and adaptability at root level• Optimization of way of working, tools and processes to enable agile journey which can deliver value to Customers• working with Product teams to have value/business driven release trains and ensure time to market with desired quality• Delivering SEPA payment solutions to largest banks in Europe

Head of Customer Support

• Feb 2014 - Nov 2016

• Responsible for Fulfillment of all maintenance agreements• To formulate a full operational model of a Customer Support team and define processes around.• To identify and assign operative level roles.• To lead and/or participate in Service review meetings along with delivery executives, sales manager.• To manage multiple deliveries across all customers for maintenance and support at tactical level. • Is responsible of the full delivery chain from Sales (Helping Sales/Pre-Sales team for new and existing customer)-Projects (CR’s across different customers)-Continuous Service.• Is Accountable for Service Levels, responsible of financial follow-up and analysis and budgeting related issues, responsible for invoicing and Service life cycle management.• To actively participate in Pre-Sales in liaison with sales team for reviewing maintenance contracts for new/existing customers.• Is responsible for customer feedback of support and maintenance processes at operational level for any improvement area. Show less

Continuous Service Manager

• Jan 2012 - Jan 2014

• Responsible for the operative management of the assigned delivery area including Contract, SLA fulfillment , profitability, quality and customer satisfaction of assigned continuous service(s)• Leading and guiding the support team.• Prepare the necessary statistics for monthly service review meeting.• Mobilizing the needed resources for customer deliveries in case of escalation.• Facilitate and negotiate service improvements by driving Service management best-practice and ITIL process standardization.• Assists Teams involved in ensuring consistent end-to-end application of the Service Management process across different customers• Assists in identifying and planning for service Management process improvement • Define new processes and identify needed functions (KPIs).• Assessing the current situation to obtain an accurate, unbiased snapshot of where the current services are right now • Verify that measurements and metrics are in place to ensure that milestones were achieved, process compliance is high, and business objectives and priorities were met by the level of service• To ensure that the momentum for quality improvement is maintained by assuring that changes become embedded in day to day service management.• Ensure that internal processes for Incident Management/Problem Management/Change Management are followed based on Tieto Standard.• Escalates risks and issues through Customer Support manager to Product Services Management. • Producing management reports as well as report analysis for all customer. Show less

Senior Tech Lead

• Mar 2008 - Dec 2013

Tieto Pune, Client Team, P&CM Pune; SE, SSE and LSE.• SPOC for java team along with lead and LM responsibility for team size of 10.• Co-ordination between Scrum Masters and capacity planning for team members for Allocation to scrum teams.• Co-ordination with Product Managers/Owners to understand the strategic and business objectives for the feature/release/product• Ownership of Java development & Maintenance team in Pune.• Guiding initiatives to facilitate java development processes to be in synch with changing business need. • Active participation in RFP’s, Requirement understanding, High level design, Coding, Unit testing along with Impact analysis for CR’s.• KT session to team of CR’s and business impact analysis.• Hands on experience in designing and development of integration layer for different Customers along with deployment at multiple customer’s premises like Nordea, SDC Show less

Senior Software Engineer

• Mar 2005 - Mar 2008

• Worked as a Technical Java Lead and managing team of 10 highlight motivated team members. • Involved in Design, development, delivery and support of financial products. • Worked as a SPOC to development team for multiple international banks across the globe. • Leading team working in development and maintenance for customers across UK • Worked as a Technical Java Lead and managing team of 10 highlight motivated team members. • Involved in Design, development, delivery and support of financial products. • Worked as a SPOC to development team for multiple international banks across the globe. • Leading team working in development and maintenance for customers across UK