Project Manager

• Nov 2022 - Present

Engagement Manager

• Apr 2019 - Nov 2022

Project Management • Successfully liaise and build sustainable relationships with content providers in order to fulfil long-term strategic goals and be considered a trustworthy partner. • Provide best practices and trusted guidance to support new and existing content onboarding initiatives. • Manage third party content providers for the purpose of assessing the ongoing behavior, performance and risk that each third-party relationship represents to the company. Continuous improvement • Build and support engagement & project dashboards. • Share and distribute learnings from the engagements with internal teams, PRM, and stakeholders. • Create a clear (automated) workflow for most common type of queries which can be handled by providing factual information. Timeliness and Quality • Ensure maximum speed and efficiency in the end-to-end process: early detection and resolution of delays and problems, both internal and external, including at suppliers. • Monitor overall quality of the sources internally in Database and in end-products. Communication and Customer Focus • Act as a single point of contact for all aspects of the end-to-end production process for internal and overseas teams like SAS, Production team (Amsterdam), Content Coverage Management team, suppliers, and Content Providers, professionally representing Elsevier in all dealings with external contacts. • Provide second-line support to database customers about the status of titles subscribed in Elsevier products. • Proactively manage/ prevent escalations in their respective accounts and suggest corrective and preventive actions to arrest known problems. • Proactively identify problems in the accounts and work on action plans/ workarounds. Projects Supported and Initiatives: • Active participation and contribution towards CI activities and projects with measured benefits: Enthusiastically involved in projects of SALESFORCE implementation and end to end handling in Pharmapendium project. Show less

Senior Operations Associate

• Feb 2018 - Feb 2019

Designed and implemented local operating plan in collaboration with the Global Center of Excellence by Conducting learning needs analysis to identify functional and business needs through interactions with stakeholders and functional leads. Developed and maintained Quality Risk Management tools and infrastructure to address emerging compliance and organizational needs. Operated as a Lead & PMO for Environmental Monitoring Investigations and ensured robust investigation reports are written by coaching colleagues in effective technical report writing strategies and tools for conducting a fool-proof investigation at site. Managed projects and conduct Quality Assurance activities on deliverables ensuring accuracy, internal consistency, uniformity and compliance with regulatory commitments and expectations. Supported audits team and cultivate relationship with Pfizer Audit/Inspection teams and recommended the reports that address needs. Provided support for Good Manufacturing Practices (also GDP) operations within the material management disposition and supplier management programs. Participated in complex investigations of product/facility deviations and investigations including root cause analysis, and approval of investigation reports. Projects and Outcomes: Closure of non-conformance Events that are raised by FDA through robust investigations report with effective corrective and preventive actions – Outcome: My technical expertise, strategical approach and cross-functional collaboration helped in quick closure of events. Revamping & Collating Onboarding process at site with structured plan – Outcome: Made a huge impact in reduction in Orientation period of New Employees. Lean Curricula & removal of redundancy of SOPs for all Colleagues at site – Outcome: Structured and role specific curricula leading to focused trainings and competency Show less

Key Account Manager

• Jan 2014 - Nov 2015

Managed accounts of Global players like GSK, NESTLE, PFIZER by providing customized solutions and successfully designed and implemented their R&D projects for new product release. Understood the customer’s business model and decision-making channels, built and maintained customer relationship with key decision makers to understand business objectives and enabled customer satisfaction. Worked with internal cross-functional teams (Pre-sales, sales, operations) to ensure customer’s issues/solutions are addressed on time. Created and maintain comprehensive project dashboards, Gantt Charts & scheduled meeting with clients on regular intervals. Provided first line Support for internal teams by identifying gaps in the service levels and understanding customer needs in order to successfully up/ cross-sell the services. Identified risks associated with the customer and formed a mitigation strategy with help of cross functional team for smooth operations efficient relationship management with all internal & external key stakeholders. Initiatives and Outcomes: Designed and developed testing project of products for the new manufacturing plant of Kellogg India Pvt Ltd. Outcome: Gained Customer confidence and became a trusted partner by reducing Turnaround Time for new product launch in market in competitive environment Show less

Quality Management Specialist

• Feb 2012 - Jan 2014

Handled design control (change control, requirements, verification and validation activities) and responsible to guide the team in establishing efficient & effective validation approaches for manufacturing processes and test methods, including collaboration with cross-functional teams on process capability studies Improved reliability of new product development processes, review products and systems on an ongoing basis to determine scope for improvements. Actively participated in production meetings with the manufacturing team, present statistical reports on quality standards and provide suggestions for improving production efficiency and managing waste. Engaged with customers (like Walmart, COSTCO, Target) and gathering product feedback and monitored complaints, non-conformities and trends and leads related investigations and corrective actions. Ensured the quality of critical processes during the development phases of product development by identification of risks to the customer and implementation of countermeasures to meet deliverable requirements at customer required quality level. Supported projects in selecting an adequate level of processes, Standards (CFIA, FDA), and procedures in line with internal requirements and customer requirements. Show less