Pavelas Radzevicius
Account Coordinator at Google via Adecco- Claim this Profile
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Russian -
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Lithuanian -
Topline Score
Bio
Credentials
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The Fundamentals of Digital Marketing
GoogleMar, 2020- Nov, 2024 -
IT Pro Fundamentals
MicrosoftMar, 2017- Nov, 2024
Experience
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Google via Adecco
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United States
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Staffing and Recruiting
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200 - 300 Employee
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Account Coordinator
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Jun 2019 - Present
Supported middle-revenue AdSense publishers and AdMob developers through email, chat and forum (global market with the main focus on the EMEA)In 11 months of work achieved 93% C-Sat (Customer satisfaction rate) and 92% TRT (response rate within 96h), handled approx. 2410 cases.Significantly decreased volumes by optimising atlas signals, which would send automatic replies to simple and incorrect queries. Total global volumes reduced by 35%Participated in beta testing of new tool Cases2 – provided feature requests and bugs (25 documented requests in total via Buganizer and TRIX).
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Wix
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Israel
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Software Development
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700 & Above Employee
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Customer Solutions Specialist
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Jan 2019 - Jun 2019
• Provide Wix users technical solutions and troubleshooting• Analyse user behavior, content suitability and relevance to determine their effect on user satisfaction.• Advance support in financial and account access procedures• Processing and verifying user data and documentation• Working with different payment systems and processes throughout the premium lifecycle• Work with all other departments and product teams, and liaise with them about our users’ needs • Provide Wix users technical solutions and troubleshooting• Analyse user behavior, content suitability and relevance to determine their effect on user satisfaction.• Advance support in financial and account access procedures• Processing and verifying user data and documentation• Working with different payment systems and processes throughout the premium lifecycle• Work with all other departments and product teams, and liaise with them about our users’ needs
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The Stars Group
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Isle of Man
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Gambling Facilities and Casinos
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500 - 600 Employee
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Support Services Account Specialist
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Jul 2018 - Jan 2019
Key Service Responsibilities« Liaise directly with the Group’s players via email to assist with queries, providing fast, accurate and thorough responses to numerous e-mails per shift in English and Russian« Provide general account assistance to customers on behalf of the Group in accordance with Group procedures« Translate and edit email templates from English to Russian« Handle and troubleshoot player issues within training scope and escalate those issues outside« Inform players about available games and game rules « Inform players about active promotions as instructed by the Group « Provide accurate and timely escalation of issues impacting the players to assist in improving the end user experience« Respond to player concerns about site integrity « Assist in hosting final tables via live chat as per the Group’s guidelines« Mentor new agents joined the company« Any other duties associated with assisting the Group’s players as requested by the Support Services Manager
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Community Engagement Manager - Concentrix
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Mar 2017 - Jul 2018
• Engage with community and influencers to drive up community participation and influencer satisfaction. • Encouraging content creation and curation. Managing community roles. • Facilitating Microsoft learning and engagement opportunities.• Identify, train, and manage influencers in community roles• Collect and escalate voice-of-community feedback (site or product bugs, significant customer feedback). • Site Administration tasks. Localising and posting community-wide and influencer communications
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Social Media Specialist - Concentrix
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Oct 2016 - Jul 2018
• Working at Concenrtix UK in Belfast as a social media specialist and customer care advisor for Microsoft project. • Provision of responses to user comments/questions and resolving technical issues for customers; Questions are related to the Microsoft services and products (Windows, MS Office); • Leading Russian team, providing technical support and tutoring Russian speaking customers in the client’s social media accounts (Twitter, VK and Facebook) using Sprinklr tool. • Increasing brand awareness through social media• Proactively engaging with Microsoft customers. Moderating Microsoft community forum via client’s CRM in accordance to the established SLA. • Successful backlog management. Reaching and exceeding targets on a daily basis.
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Digital Marketing/ Customer Support/ Sales
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Jun 2013 - 2016
Different areas of work, such as:E-commerce (back end support, website promotion,translations and bug fixes);Freelance sales agent for an Internet service provider company;Digital Marketing:worked with a team of 3 people.Main responsibilities:Prospecting for new clientsHelping existing clients generate more visitors and increase their website conversion by consulting them and implementing solutionsBasic programming with HTMLCopywriting/ Blog postingSEO Running Google Analytics/ AdWords campaignsConsulting on further marketing strategies
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Studio Moderna
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Switzerland
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Retail
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700 & Above Employee
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Sales manager
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Sep 2011 - Jun 2013
B2C salesProduct advertisingCreating product presentations to clientIncreasing team salesReaching and exceeding targets on a daily basis. B2C salesProduct advertisingCreating product presentations to clientIncreasing team salesReaching and exceeding targets on a daily basis.
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Education
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2009 - 2012
Mykolas Romeris University
Bachelor of Laws (LL.B.), Law and Management
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