Program Manager

• Feb 2018 - Present

Operations Manager

• Sep 2015 - Dec 2018

• Reviewing and finalising sales forecasts, planning of the production in overseas factories and monitoring stock movements in overseas warehouse. • Definition of the new internal processes such as Quality Assurance, Recall Product Procedures and Approval Process for licensed products. • Finalize operational budgets, costs controlling and preparing business forecasts, sales reports and new product development programs for the shareholders. • Ensuring that all safety and legal requirements for each territory are met and organizing required safety product certifications and factory’s audits. • Monitoring, managing and improving the efficiency of support services such as IT, Accounts and Finance. • Preparing successful application and annual projects’ reports for Research and Development Government Grant and Export and Marketing Development Grant. • Preparing requested documentation for registering company’s Intellectual Property such as trademarks and patents under the Patent Cooperation Treaty (PCT) scheme.

Operations Specialist

• Apr 2012 - Sep 2015

Key Responsibilities: • Administering multiple building and development projects including analyzing and tracking progress and variation reports on construction and maintenance projects • Discussing progress of projects with the Engineers and Project Managers and responding to enquiries from tenants, owners and other parties with regards to the construction projects and building maintenance • Organizing deployment of the new IS based on SaaS such as MS Office 365 including Exchange and Sharepoint, new CRM and accounting software • Preparation and approval project specific Safety Work Method Statements • Overseeing and coordinating work by multiple sub-contractors and approval of progress payment claims • Negotiating sub-contractor contracts and Home Warranty Insurance for various projects

Senior Strategy Advisor

• Jul 2010 - Jan 2012

Key responsibilities: • Preparation, management and evaluation of separate tenders for the core fiber optic network – backbone, backhaul and metro-backbone network • Reporting on projects progress to the top management of the company and preparing all paperwork relating to them • Analyzing data for the core fiber optic network in co-operation with Transmission Engineers • Negotiation and preparation of the contracts for the transmissions network – High capacity leased lines, dark fiber lease and IRU • Strategic management of business relationships with providers of telecommunication services for the transmission network • Actioning decisions of senior management such as Senior Managers and Directors from Technology, Procurement and Strategy & Planning • Responding to general enquiries relating to all network projects and tenders – single person of contact for all projects related to transmission network • Reviewing network services and developing viable projects such as conversion of OPEX to CAPEX (leased lines or dark fiber lease to IRU) • Overseeing work of temporary contractors and evaluation of their KPI’s

Senior Product Manager

• Sep 2007 - Jul 2010

Key responsibilities:• Definition of new service catalogue based on ITIL V3 (2011) covering data, voice and unified communication services for enterprise and wholesale• Managing product life cycle from strategic planning go tactical activities, reviewing product data and reports, preparing product forecasts and marketing plans• Support cross-functional teams (sales, customer service, NOC) – preparation of manuals, marketing and promotional material, organizing internal and external product trainings and staff couching• Design and development of new UC services by using agile and scrum methodologies as the product owner• Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers• Negotiating with key customers’ senior management projects scopes, prices and deadlines, working closely with engineers to ensure that goals are achieved.• Liaising with the advertising agencies best approaches to the product campaigns including journal advertising, direct mails and conferences, preparing go-to market strategies

Product Manager

• Jul 2004 - Aug 2007

Key responsibility:• Design of new data services and definition of the roadmap of domain names registration, webhosting and email services for retail and wholesale offering• Design of new voice services based on IP protocol (VOIP) and definition of the roadmap for consumers, enterprise and wholesale • Preparing internal and external communication tools as staff coaching, white sheets, data sheets and promotional campaigns in various media• Preparing the operational plans (growth objectives, revenues, profit, ROI)

Debts Administrator

• Apr 2003 - Jun 2004

Key responsibilities:• Management of all claims and their reduction by 64% • Preparing on-going weekly reports to the Back Office Manager• Communication and cooperation with legal counsel in dealings with commercial litigation• Definition of new internal debt collecting process including automated work-flow in company’s IS

Founder and Co-Owner

• Sep 2006 - May 2010

The Startup company focused on consulting in the IT and telecommunications The Startup company focused on consulting in the IT and telecommunications