Customer Support Agent

• Jun 2022 - Present

Site Reliability Developer

• Sep 2019 - Jun 2022

Site Reliability Developer Responsibilities: ⦁ Business analysis ⦁ Automation of various Service Desk (SRO) tasks ⦁ Development and support of web-tools for internal use ⦁ Creation of technical documentation ⦁ Incident Management ⦁ Conduction of trainings Site Reliability Developer Responsibilities: ⦁ Business analysis ⦁ Automation of various Service Desk (SRO) tasks ⦁ Development and support of web-tools for internal use ⦁ Creation of technical documentation ⦁ Incident Management ⦁ Conduction of trainings

Service Desk Engineer

• Jun 2014 - Sep 2019

Service Desk engineer in Service Assurance department Responsibilities: ⦁ 24/7 Service Assurance (in compliance with ITIL process) ⦁ Incident management and recovery ⦁ Handling of Support requests and troubleshooting ⦁ CR handling ⦁ Participating in process of a deployment of new instances and upgrades ⦁ Organization and conduction of trainings (for newcomers) ⦁ Creation of technical documentation Service Desk engineer in Service Assurance department Responsibilities: ⦁ 24/7 Service Assurance (in compliance with ITIL process) ⦁ Incident management and recovery ⦁ Handling of Support requests and troubleshooting ⦁ CR handling ⦁ Participating in process of a deployment of new instances and upgrades ⦁ Organization and conduction of trainings (for newcomers) ⦁ Creation of technical documentation

System Administrator

• 2008 - 2016

System administrator Responsibilities: ⦁ Administration of LAN. ⦁ Maintenance of servers, PC fleet and office equipment. ⦁ Building and upgrading computers. ⦁ Troubleshooting and easy repair. ⦁ Consultation of users. System administrator Responsibilities: ⦁ Administration of LAN. ⦁ Maintenance of servers, PC fleet and office equipment. ⦁ Building and upgrading computers. ⦁ Troubleshooting and easy repair. ⦁ Consultation of users.

Production Operator

• Dec 2011 - Apr 2014

System administrator in technical support (Operation Team) Responsibilities: ⦁ Production support 24/7: supporting and monitoring the infrastructure in data center (DC) (Network, Web, SQL, OLAP servers, etc.). Troubleshooting. ⦁ Application support. ⦁ Performing routine adjustment work. Launching of new complex computer systems. ⦁ Control over customer's imports (ETL process). ⦁ Support of a few continuous integration (CI) servers. Automation testing support. Main achievements: ⦁ I was engaged in configuring & maintaining a few servers for Continuous Integration (CI). ⦁ I took part in the process of automating administrative tasks, wrote several scripts. Show less

Director of IT

• May 2011 - Dec 2011

Head of the Center of Support of Informatization of Education.Responsibilities:⦁ Management of support team (5 people)⦁ Organization of the working process in the department⦁ Planning development of the department⦁ Planning procurement of computer equipment⦁ Assistance in conducting IT conferences, webinars, olympiads.Main achievements:⦁ I have conducted work for total inventory and legalization of the software installed in the academy.⦁ I’ve carried out the work on updating outdated computer equipment. Show less

System Administrator

• Nov 2010 - Aug 2011

Engineer of the Center of Support of Informatization of Education.Responsibilities:⦁ Administration of LAN based on Active Directory (AD) service.⦁ Maintenance of servers, PC fleet and office equipment.⦁ Building and upgrading computers.⦁ Troubleshooting and easy repair.⦁ Consultation of users.Main achievements:⦁ I have restored the domain controller of the academy after the failure.⦁ A new Linux-based server for video conferencing has been launched.

Sales Assistant

• Jul 2008 - Nov 2008