Experience

GBC Holding, Business Consulting

• Russian Federation
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of ECM & RPA

  • Feb 2023 - Present

• Project Lead, GBC Holding, Business consulting and reliable CRM solutions

  • Aug 2019 - Feb 2023

  - Gathering Project Requirements - Set goals for a team - Business case analysis to understand customer needs - Search and create solutions - Team motivation - Processing and delegation of business processes

• Customer Success Manager

  • Jun 2019 - Aug 2019

  - Analysis of potential risks and problems of the client - Maximum involvement in customer success - Using all product features to optimize client business processes - Constant communication with the client - Formation of an individual approach to solving customer needs



Master Lunch

• Restaurants

• Lead of Projects

  • Aug 2016 - Apr 2019

  - Coaching and mentoring managers- Staff Management- Business development in several regions- Creation of work quality standards- Technical design of restaurants and bars- Description and upgrade of business processes

• Regional Project Manager

  • Jan 2013 - Aug 2016

  - Coaching and mentoring managers - Staff Management - Business development in several regions - Creation of work quality standards

• Bar Manager

  • Apr 2012 - Jan 2013

  - Staff monitoring- Work with the documentation- Purchase of goods for a bar- Training- Staff interview- Communication with customers- Business development

• Assistant Bar Manager

  • Feb 2011 - Apr 2012

  - Staff monitoring - Work with the documentation - Purchase of goods for a bar