Solutions Architect

• Apr 2022 - Present

Solution Architect

• Feb 2021 - Mar 2022

As a Solution Architect will be responsible for understanding client marketing, business, technical requirements and architecting a solution to deliver in the Loyalty and Digital Marketing industry. As a Solution Architect will be responsible for understanding client marketing, business, technical requirements and architecting a solution to deliver in the Loyalty and Digital Marketing industry.

Solutions Architect

• Oct 2018 - Feb 2021

Solutions Consultant

• May 2017 - Oct 2018

I am effective at managing project phases from conception to delivery, in line with the Operational Level Agreements. As such, I mentor project teams in both technical and functional operations. Contributions to my current Senior Solutions Consultant role, and this field at-large, revolve around my essential talents in identifying new business opportunities, formulate requirements specifications and propose an appropriate technological solution as per customer needs. I also demonstrated knowledge in Designing, Leading the Implementation and Delivery of Digital Marketing Solutions, Loyalty Programs and its integration to Marketing platforms, CRM applications for various clients.My responsibilities also include ensuring consistent and effective offshore support, delivery and mentorship in close collaboration with the offshore manager. I design and implement a Strategic and Insights dashboard reporting on emails sent in the last 15 months. I have successfully provided services to Sports Direct, MBNA, Groupe Rocher, Go-Ahead, Pfizer, Dell, Columbia Sportswear and many other. As such, I adhere to all aspects of OWASP security standards in the successful migration of the HomeSend wesbsite from a 3rd party vendor. Additionally, I lead the QA team in the development of various custom ETL and Web based applications. I also liaise closely with 3 business units in effectively onboarding clients into an Email Marketing tool (Harmony). My achievements also include supporting client teams training on Triggered emails and API setup as well as custom solutions support. In addition, I enhanced an older Unsubscribe page’s security features by conducting its migration into a new environment. Show less

Database Administrator

• Nov 2014 - May 2017

As a skilled analyst, I configured and maintained Windows servers for development, QA, PreProd & Prod environments. I also performed application and infrastructure troubleshooting as well as installation of different versions of SQL Servers. I managed an SQL Server database migration from SQL Server 2000/2005 to 2008R2/2012. In addition, I created and scheduled jobs (SSMS), alerts & operators with SQL server agent, managed backup/recovery, replication, linked servers as well as database maintenance. I managed performance tuning, index tuning, query optimization, client/server connectivity and database consistency checks using DBCC Utilities, DMVs and DMFs. As such, I resolved locks, deadlocks, attended to isolation levels and performance issues like CPU, I/O, memory bottlenecks. As a skilled administrator, I performed database security planning and implementation, created logins, users, roles as well as assigning permissions according to the requirements. My most notable achievement was implementing IT infrastructural projects in liaison with all stakeholders. I also effectively employed Windows Server 2003, 2008/R2 and 2012, SQL Server 2003, 2008/R2, 2012 and 2014, Linux, Oracle 11g, SSIS, SSRS, VMWare, 3rd Party ETL Tool, IBM Appscan, GIT, SVN, TFS, Power Shell, JIRA, Confluence, HipChat, Bamboo, Internal/ AWS and Rackspace DC. Show less

ICT Technical Analyst – Deployment Engineer

• Feb 2014 - Sep 2014

My responsibilities included packaged applications troubleshooting and changing BIOS settings. I used Acronis snap deploy technology in implementing OS using SCCM. Additionally, I scheduled work and maintained documents during migration processes. I was compliant to Deep Freeze Technology in rolling out Library public PC’s, verified UAT for every individual machine and offered end user support on Windows XP/7, MS Outlook 2003/2007 as well as business applications. In addition, I employed Windows Server 2008/R2 and 2012, SQL Server 2008/R2 and 2012, SCCM, BitLocker, OS Deployment, Windows XP/7 and MS Outlook 2003/2007 among other environments. I ensured strategic Key Database backup for recovery along with Encryption Certificates. My skill set came in handy in App-V, Enterprise BitLocker management, OS deployment and desktop migrations. My main achievement was effectively managing 3000 workstations and 300+ laptops rollout for Windows XP machines to Windows 7. Show less

IT Support/ DBA

• Sep 2013 - Feb 2014

My skill set came in handy in Installing and administering Active and Passive Cluster environment on Microsoft Windows Server 2012 Enterprise Edition on SAN environment. I also conducted SQL Environment Assessment for installation, configuration, storage, CPU, Memory, IO and security as well as change documentation. As a skilled professional, I conducted performance tuning, SQL query optimising in TSQL, stored procedures, indexing and locks. I also performed database mirroring, replication and log shipping, Always-on Availability Groups creation as well as configuration. My responsibilities also included defined authorization, maintenance plans creation, Service packs Application as well as using windows serves. Show less

IT Support Technician

• Aug 2009 - Apr 2010

Worked as a 1st and 2nd line support engineer in Windows XP, 7, Windows Server 2003 / 2008 Active Directory / Exchange 2003 / 2007 platforms. Responsible for managing the Group Policies to users and PCs. Trained and worked in SQL Server Installation, patch application, migration of databases. I also got involved in the development of automated daily, weekly and monthly system maintenance/ backups. Rebuilding/monitoring the indexes at regular intervals for better performance. Migrating Logins and fixing the orphaned users Coordinating with Sr. DBA, Server admin teams in escalating any priority issues with all necessary information for quicker issue resolution. Show less