Paustine Mogotu
Customer Service Officer at Aga Khan Hospital, Kisumu- Claim this Profile
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Topline Score
Bio
Credentials
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Service Excellence Anchored on Client Experience Training Course .
Aga Khan Hospital, KisumuApr, 2018- Oct, 2024 -
TSA21 BODY AND PAINT BASICS
Toyota KenyaNov, 2016- Oct, 2024 -
TSA21 - Toyota Service Program
Toyota KenyaJan, 2016- Oct, 2024 -
Basic Life Support for Healthcare and Public Safety (BLS)
Aga Khan Hospital, KisumuFeb, 2001- Oct, 2024
Experience
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Aga Khan Hospital, Kisumu
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Kisumu, Kenya
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Customer Service Officer
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Jul 2023 - Present
Established in 1952, the Aga Khan Hospital in Kisumu is a 76-bed acute care facility. The hospital provides general medicine services, specialist clinics and high-tech diagnostic services and has an emergency Casualty Department. It is part of the Aga Khan Health Services international referral system with links to Aga Khan University Hospital, Nairobi and Aga Khan University Hospital, Karachi. Responsibilities -Seeking relevant approvals from insurance companies and other in-house medical schemes in cases of missing medical cards or approvals for billings that are above the set limits for various clients. -Registering new clients into the system and subsequently handling general clients’ inquiries. -Booking referred patients for specialists’/consultants’ clinics and subsequently making follow-ups to ensure the patients get the required medical services. -Ensuring that the hospital premises and operations adhere to the set rules and regulations of the relevant government authorities in consultation with the overall facilities’ manager. -Raising and dispatching monthly invoices from external sub-contractors, hospitality services and subsequently ensuring that they are timely settled by the finance department. -Ensuring safe custody and timely preparation of cash for banking, daily banking, preparing and dispatching daily sales invoices and receipts’ summaries to the finance department. -Procuring and maintenance of the office equipment and supplies from the head office. -Liaising with the entitlements’ officer together with insurance companies and in-house schemes managers to ensure that medical schemes together with their relevant databases are timely updated in the CARE 2000 system so as to ensure that our clients are timely served. -Maintenance of the filing system, receiving and dispatching of relevant mails and supplies. -Petty cash management Show less
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Toyota Kenya
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Kericho, Kenya
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Automotive Service Advisor
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Jan 2015 - Jun 2017
Toyota Motor Corporation (Toyota), incorporated on August 27, 1937, conducts business in the automotive industry. The Company also conducts business in finance and other industries. The Company's segments include Automotive, Financial Services and All Other. Toyota sells its vehicles in approximately 190 countries and regions. Toyota's markets for its automobiles are Japan, North America, Europe and Asia. Responsibilities -Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules -Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions. -Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. -Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. -Maintains automotive records by recording problems and corrective actions planned. -Updates job knowledge by participating in educational opportunities; reading manufacturers 'publications. -Enhances organization reputation by accepting ownership for accomplishing new and different requests; explore. Show less
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Emirates
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Dubai, United Arab Emirates
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Visa Services Assistant / Tour Consultant .
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Sep 2012 - Mar 2014
Arabian Adventures, based in Dubai, is part of the Destination and Leisure Management division of Emirates airline. It provides services to the different tour operators, incentive houses, and businesses and cruise lines. Responsibilities - To process visas for Arabian adventures clients with view to provide an efficient timely and effective service to our principals Such as tour Operators/ Travel Agents/Emirates offices worldwide. -To analyze the visa application requests and update the reservation requests accurately in order to process the visa forms according to preset time schedule. -On receiving visas from immigration department, to update files and distribute them to the concerned Senior Tours Consultants. -To follow up with immigration for those visas not received in time in order that (correct visas are received prior to clients’ arrival. To take up the role of Rep –Visa Services in his absences of that any Visa Applications requiring liaising with immigration are attended to. -To immediately bring to the attention of the entire Tours officer any Visas held up at immigration. -To coordinate with all airlines and provide timely boarding authority for all clients for who visas have been approved in order that clients are not inconvenienced at the time of checking on for their flight to Dubai. -Liaising with clients in person, over the phone or via email to discuss their travel requirements. Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares. -Making and confirming bookings, often via a Global Distribution System (computerized central reservation system). Issuing tickets or relevant documents. -Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs. -Modifying existing bookings to suit a change in clients circumstances. Show less
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