Director Corporate IT

• Feb 2023 - Present

• Responsible for modernizing IT using digital technologies and automation to drive innovation and reduce technical debt. • Championed effort to automate employee lifecycle and identity provisioning. • Implemented disaster recovery & business continuance initiative to document and prioritize system restoration, introduced table-top exercises for departmental compliance and readiness. • Championed effort to implement security platform to reduce risk of phishing attacks. • Championed security effort to mitigate ransomware attacks. • Responsible for P&L management. • Collaborate with business units to facilitate technology solutions for business initiatives. • Responsible for vendor management to include new vendor evaluations, contract negotiation, price negotiations, & SLA management. Show less

Vice President Information Technology

• Dec 2021 - Jan 2023

• Direct oversight of managing a team of 15 employees responsible for leading engineering, compliance, and operational stability of the organizations service delivery infrastructure consisting of Windows Server, Linux Server, Hyper-V, Citrix, SQL, Cisco switches and firewalls, Azure and AWS cloud technologies. • Championed effort to restructure Azure subscription, adopt tagging strategy, promote cost reduction by removal of unused resources and rightsizing platforms. Introduced concept of Cloud Center of Excellence. • Drove disaster recovery & business continuance initiative to document and prioritize system restoration, introduced table-top exercises for departmental compliance and readiness. ➤ Transformational Change for Operational Stability: Reduced customer service disruptions by leading a data center migration project to a state-of-the-art facility. Developed ITIL based service, incident, and change processes. Organized Change Review Board and deployed Jira Service Desk; key to eliminating human errors resulting from change. Established SLA’s, metric, and dashboard reporting utilizing Power BI. ➤ Budget & COGS Management: Established department budget and process for IT budget management, facilitated approval workflows for IT purchases, introduced the concept of FinOps to provide a cloud financial management discipline that promoted data-driven spending decisions within the organization. Show less

Director, Global IT Infrastructure & Cloud

• Jun 2014 - Dec 2021

• Direct oversight of managing 20 Global Engineering and Operations professionals leading engineering, compliance and stability of the organizations service delivery infrastructure consisting of Windows Server, Linux Server, SQL, VMware, and Citrix. • Promoted cloud enablement into multi-tenet hybrid cloud platform consisting of Azure and AWS technologies. • Responsible for P&L management. • Collaborate with internal and external auditors to ensure platform compliance for PCI DDS 3.x, SOW, HIPPA, & ISO27001. • Collaborate with IT organization to formalize IT standards to include Global Cloud Standards, Patch Management & Compliance, Global Server Build Standards, and others. • Facilitate the use of digital reporting to capture and promote data visualization for data driven decisions. • Collaborate with business units to facilitate technology solutions for business initiatives. • Responsible for vendor management to include new vendor evaluations, contract negotiation, price negotiations, & SLA management. • Co-chair on committee to drive on-prem and cloud governance strategies. • Direct team oversight for infrastructure automation concepts to include tool selection for promoting IAC using Azure, AWS, Ansible and Terraform solutions. ➤ Leadership: Subjectively worked with regional team to change attitudes and work habits for a positive work environment. Reduced attrition by 70% over a 3-year period. ➤ Cost Reduction & Technology Improvements: Streamlined operations to onshore/offshore support model decreasing support costs by 20%. Created strategic plan for technology/infrastructure improvements which increased up-time and business satisfaction. Introduced automation tools to streamline IT service delivery. Show less

Director, Infrastructure and Operations

• Apr 2011 - Dec 2013

• Direct oversight of managing 20 employees at Comcast NE&TO, responsible for service deliver infrastructure consisting of Windows Server, VMware, Linux Server HPUX Server, Oracle Database, HP/EMC/NetApp/Isilon Storage. • Restructured IT organization from silo-based technology teams to a unified onshore/offshore model.• Evaluated support realms, developed hiring criteria, and defined resource needs and established matrix of onshore/offshore L1 resources, while keeping headcount flat.• Drove efficiencies of L1 support team to resolve 95% of alerts for incident/event management organization.• Improved MTTR and reduced workload of engineering and operations teams thru L1 support model.• Direct oversight of P&L management.• Collaborate with business units to facilitate technology solutions for business initiatives.➤ Technology Implementation: Member of team that introduced ITIL V3 leading-edge platform to automate Level 1 and Level 2 activities and centralize IT Operations. ➤ Productivity Improvement: Introduced operational efficiencies in the business upon implementing alerting & monitoring platform. Show less

Director, Information Technology

• May 2007 - Apr 2011

• Direct oversight of managing 30 employees at the Comcast Media Center that are responsible for CMC’s service delivery infrastructure, consisting of Application Support, Database, Storage, Windows & Linux servers, and Network Engineering and Operations teams.• Responsible for application support team managing 18 products which is comprised of 140 application components focusing on conditional access, file delivery, and interactive television. • Direct oversight of implementing a pod-based scalable infrastructure for web-tier servers, that improved uptime from 95% to 99.98% and reduced costs and delivery by 30%.• Established data encryption using Data Fort encryption appliances, first in industry to encrypt media content for video play out.• Directly led team of engineers on implementation of file-virtualization storage layer using F5 ARX switches to aggregate capacity to meet demands of Video-On-Demand environment before the concept of scale-out NAS solutions.➤ Transformation: Championed ITIL V3 Foundations & Service Operation certification project with emphasis on change management in complex, rapidly evolving environment by partnering with Hewlett Packard. ➤ Company Recognition: Selected to present at Storage Networking World in San Diego and ITC Virtualization Forum in San Francisco regarding architecture and workflow of VOD environment. Achieved coveted MPAA certification that provided early access to MPAA content and offered a competitive advantage for the organization. Show less

Sr. Manager, Server and Storage Operations

• Aug 2000 - Apr 2007

• Direct oversight of 5-member team responsible for CMC’s service delivery infrastructure, consisting of UNIX & Linux servers, and HP/EMC/NetApp/Isilon Storage.Consistently met demands for 99.99% up-time of video and live television facilities.• Direct oversight of server virtualization and consolidation project with an annual budget of $1.5 million that reduced powers costs by 40% and data center footprint by 15%. • Direct oversight of on-prem “private-cloud” to consolidate and achieve cost savings.• Achieved 100% SOX compliance across all audits. Show less

Unix & Storage Sytstem Administrator

• Sep 1997 - Jul 2000

Windows System Administrator

• 1995 - 1997