Customer Experience Specialist / Onboarding KYC Analyst

• Feb 2018 - Jun 2023

- Manage customer onboarding and CDD activity, PEP and sanctions checks. - Answer general queries from customers. - Deliver consistent and responsive customer experience from pre-onboarding, onboarding (KYC) and beyond. - Deal directly with our customers either by telephone or electronically. - Obtain and evaluate all relevant information to handle enquiries and complaints. - Manage the administration of customer cases. - Other Ad hoc duties: translations, quality checks… Show more - Manage customer onboarding and CDD activity, PEP and sanctions checks. - Answer general queries from customers. - Deliver consistent and responsive customer experience from pre-onboarding, onboarding (KYC) and beyond. - Deal directly with our customers either by telephone or electronically. - Obtain and evaluate all relevant information to handle enquiries and complaints. - Manage the administration of customer cases. - Other Ad hoc duties: translations, quality checks, internal audits, business prospection, writing articles on the company’s blog... Show less - Manage customer onboarding and CDD activity, PEP and sanctions checks. - Answer general queries from customers. - Deliver consistent and responsive customer experience from pre-onboarding, onboarding (KYC) and beyond. - Deal directly with our customers either by telephone or electronically. - Obtain and evaluate all relevant information to handle enquiries and complaints. - Manage the administration of customer cases. - Other Ad hoc duties: translations, quality checks… Show more - Manage customer onboarding and CDD activity, PEP and sanctions checks. - Answer general queries from customers. - Deliver consistent and responsive customer experience from pre-onboarding, onboarding (KYC) and beyond. - Deal directly with our customers either by telephone or electronically. - Obtain and evaluate all relevant information to handle enquiries and complaints. - Manage the administration of customer cases. - Other Ad hoc duties: translations, quality checks, internal audits, business prospection, writing articles on the company’s blog... Show less

Customer Service Executive

• Jul 2017 - Jan 2018

Client Services

• Nov 2013 - Jul 2017

- Administration of international health insurance policies from enrolment to renewal. - Implementation of new business. - Update the client database. - Respond to client and broker queries and requests. - Administration of international health insurance policies from enrolment to renewal. - Implementation of new business. - Update the client database. - Respond to client and broker queries and requests.

Bank Clerk

• Jun 2008 - Jun 2013

Role: - Counter clerk; responsible of current retail banking transactions. - Providing client focused support and advice. - Developed and maintained existing relationships, creating new opportunities by prospecting new clients. - 2010 – 2011: Took an active part of the launch of “La Poste Mobile” (mobile network operator) by surveying and prospecting existing clients. - Selling mobile phones and subscriptions Role: - Counter clerk; responsible of current retail banking transactions. - Providing client focused support and advice. - Developed and maintained existing relationships, creating new opportunities by prospecting new clients. - 2010 – 2011: Took an active part of the launch of “La Poste Mobile” (mobile network operator) by surveying and prospecting existing clients. - Selling mobile phones and subscriptions

online content moderator

• Jan 2012 - Aug 2012

While employed by La Banque Postale, I took a gap year to gain a work experience abroard and improve my English. Role : - Moderator for the most visited classified advertisement website in France. - Customer service by chat and e-mail. - Fraud and abuse detection. While employed by La Banque Postale, I took a gap year to gain a work experience abroard and improve my English. Role : - Moderator for the most visited classified advertisement website in France. - Customer service by chat and e-mail. - Fraud and abuse detection.

Agency Manager

• Feb 2007 - Jun 2007

Role : - Unique employee of a TV and phone rental agency in a hospital. - Portfolio management, inventory management and customer service. Role : - Unique employee of a TV and phone rental agency in a hospital. - Portfolio management, inventory management and customer service.