Lead Technical Specialist

• Jan 2023 - Present

SAP Basis Consultant & Cloud

• Nov 2021 - Jan 2023

- Performed database migration from DB2 to Hana Database 2.0. - Performed EHP upgrade ECC 6.0 EHP 0 to EHP 8 from Development to Production. - Performed Hana Database Installation. - Performed SAP NetWeaver 7.5 Installation. - Performed SAP BOBJ Upgrade from 4.0 SP04 to 4.2 SP09 - Performed High Availability (HA) configuration for Primary and Secondary server. - Setup SUSE Linux Enterprise Server (SLES) before SAP Installation. - Instance provisioning (EC2) for Customer via AWS. - Performed filesystem creation and increment via AWS. - Configure Backint backup for Hana and Sybase database. - System Monitoring via AWS CloudWatch. - Performed AWS S3 Bucket configuration. - Performed AMI backup for SAP instances via AWS. - Performed AWS Snapshots policy creation - Prepare management summary slide deck and present to customer on monthly basis. - Extract AWS billing utilization and provide to customer. - Provisioned new instance via AWS to install Sandbox system. - Performed SPS Upgrade from S/4 Hana 1909 SP02 to SP06. Show less

SAP Technical Support

• Jun 2021 - Oct 2021

SAP Basis Professional

• Apr 2016 - May 2021

- Support operations and project for CRH & Tarmac account - Experienced working in ECC, BW, BI Platform Business Objects and Data Services, CRM, SRM, MDM, SCM, PI, CE, Portal, and Solution Manager landscapes. - Systems Healthchecks - Performed Oracle Bundle Patch. - Performed DB refreshes for Oracle, Hana & Sybase. - Performed Hana revision upgrade. - Performed Stack upgrades and support packages patching. - Involved in Maintenance weekend activity. - Performed archiving via SARA. - Transport Administration – Perform Transport and Troubleshooting the unsuccessful transport. - Performed Client deletion. - Establish support process and incident management tools. - Manage the day to day operations based on ITIL process. - Handles all the support related issues and escalations. - Ensure operation runs without issues. - Initiate continuous improvement plans for operation support. - Conduct daily meeting related to operation to ensure all incidents addressed on time and efficiently. - Attend meeting with Customer to discuss on ongoing issues and provide operational update. - Focal point for Internal & External Audit activities for CRH account. - Decision Maker for the team - Handles all the Internal and External Audit requests. - IBM Focal point for the customer related to SAP Basis topics. - Performed Hana 2.0 Upgrade Show less

SAP Basis Engineer

• Mar 2015 - Apr 2016

Worked as SAP Project Engineer in T-SYSTEMS MALAYSIA supporting our Global accounts. The job required me to focus more on the Change Management. Our main task is to perform high risk changes and deliver the project on time. Worked as SAP Project Engineer in T-SYSTEMS MALAYSIA supporting our Global accounts. The job required me to focus more on the Change Management. Our main task is to perform high risk changes and deliver the project on time.

SAP Consultant

• Jul 2014 - Feb 2015

- Experience in installing Sandbox system. - Experience in System Copy/ Refresh from Production to Quality systems. (MS SQL Server Database) - Transport Administration – Perform Transport and Troubleshooting the unsuccessful transport. - Generated Developer key and Object key for programmer. - Creating S user ID for the users. - Performed Client Copy. - Performed Client deletion. - Applying SAP notes when necessary. - System Health checks. - Experience in installing Sandbox system. - Experience in System Copy/ Refresh from Production to Quality systems. (MS SQL Server Database) - Transport Administration – Perform Transport and Troubleshooting the unsuccessful transport. - Generated Developer key and Object key for programmer. - Creating S user ID for the users. - Performed Client Copy. - Performed Client deletion. - Applying SAP notes when necessary. - System Health checks.

SAP Basis Administrator

• May 2012 - Jul 2014

Performed Various change such as System copy/Refresh,Kernel Patch,JSPM,maintaining profile parameters,license installation,certificate installation,applying SAP Notes when necessary. Perform system healthchecks, monitoring filesystems and disk space. Analysing day to day issues and trobleshooting.Performing various SAP Market Place activities. Involved in Supporting Philips Global Account 24x7 in T-Systems Malaysia. Performed Various change such as System copy/Refresh,Kernel Patch,JSPM,maintaining profile parameters,license installation,certificate installation,applying SAP Notes when necessary. Perform system healthchecks, monitoring filesystems and disk space. Analysing day to day issues and trobleshooting.Performing various SAP Market Place activities. Involved in Supporting Philips Global Account 24x7 in T-Systems Malaysia.