Experience

ORTEC
• Netherlands
• Software Development
• 700 & Above Employee
• Support Consultant

  • Oct 2022 - Present

Nando's Australia
• Australia
• Restaurants
• 1 - 100 Employee
• Shift Supervisor

  • Oct 2016 - Present


Monash University

• Australia
• Higher Education
• 700 & Above Employee

• eExam IT Support Officer

  • Jun 2021 - Sep 2022

  - Providing telephone, remote and in-person technical support to clients regarding ICT issues during e-Exams - Following agreed procedures, respond to requests for assistance by providing information; to resolve technical issues within the time constraints of the e-Exam - Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures - Maintaining accurate log entries of faults with resolution and contact details - Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided - Ensuring technical queries not progressing are escalated accordingly Show less



100 Burgers Group

• Australia
• Hospitality
• 1 - 100 Employee

• IT Support

  • Jan 2018 - Jun 2018

  •Assisted staff in setting up their computer workstations when required •Provided excellent problem solving knowledge with network setup when required •Worked effectively with supervisor to consolidated emails and files on the cloud system •Accurately migrated email from G Suite to Office 365 ecosystem •Assisted staff in setting up their computer workstations when required •Provided excellent problem solving knowledge with network setup when required •Worked effectively with supervisor to consolidated emails and files on the cloud system •Accurately migrated email from G Suite to Office 365 ecosystem