Experience

Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Agile Project Manager

  • Sep 2017 - Present

  Newbury Performing as a Project Manager in a Global Team. Currently managing projects across Europe, The Americas and APAC regions. Experience on delivering Fixed and Cloud Infrastructure projects with strong knowledge on AWS, CI/CD Pipelines, ELK Stack, Grafana, Aggregators, UAM, CMDB, Data Lake, Logstash, SD-WAN, SNG, Web Security, 4G Delivery to markets. Currently, I am leading projects worth in excess of £2M, within our Ready Network Programme, while taking an Agile mindset in order to… Show more Performing as a Project Manager in a Global Team. Currently managing projects across Europe, The Americas and APAC regions. Experience on delivering Fixed and Cloud Infrastructure projects with strong knowledge on AWS, CI/CD Pipelines, ELK Stack, Grafana, Aggregators, UAM, CMDB, Data Lake, Logstash, SD-WAN, SNG, Web Security, 4G Delivery to markets. Currently, I am leading projects worth in excess of £2M, within our Ready Network Programme, while taking an Agile mindset in order to ensure successful delivery to our Markets across Europe and the Asia-Pacific area. Most notably, flavors of these Epics are of SD-WAN, but also Customer Experience Centres (CEC) Demos of our SD-WAN solution over our MPLS and Internet infrastructure. Platforms Engineering: Automated Service Assurance​​​​​​​​​​​​​​ PaaS - Technology Agnostic​​​​​​​​​​​​​​ - Events and Metrics Monitoring - Automated Incident Creation - Consolidated Operations Dashboards Ready Networks: SD-WAN (Juniper and Cisco), Customer Excellence Centre, 4G integration for SD-WAN, launch in UK, DE, IT and ES. Fixed Connectivity: Secure Network Gateway (SNG), Web Security, Managed Firewall. I have also delivered projects in Fixed Connectivity and Security, specifically solutions which Vodafone delivers to Enterprise and Multinational customers, enhancing the company's portfolio of products and services. Responsible with the launch of Secure Network Gateway solutions, with cyber-security capabilities, offered in a cloud based environment.

• Process & Change Specialist

  • Apr 2017 - Sep 2017

  Newbury The 2nd allocation in the Discover Technology Graduate program finds me in the position of a Process & Change Specialist - I am tasked with various activities such as assisting the co-ordination, design and delivery of process documentation required within the Global Provide Build Test and Integrate (BTI) and Global Provide Order Desk areas (GPOD) to accommodate: • New products or enhancements; • Major or Minor changes to delivery mechanisms, process or procedures; • Changes to… Show more The 2nd allocation in the Discover Technology Graduate program finds me in the position of a Process & Change Specialist - I am tasked with various activities such as assisting the co-ordination, design and delivery of process documentation required within the Global Provide Build Test and Integrate (BTI) and Global Provide Order Desk areas (GPOD) to accommodate: • New products or enhancements; • Major or Minor changes to delivery mechanisms, process or procedures; • Changes to internal operations of Global Provide.

• Business Analyst

  • Sep 2016 - Mar 2017

  Newbury I have joined the Discover Technology Graduate Scheme at Vodafone Group which is an International Training Program with the sole purpose to assimilate and acquire a deep industry knowledge, while understanding and learning to deal with a range of responsibilities. The first allocation in the program is as a Business Analyst Expert and it involves: • Analysis of business benefits and defining how benefits will be tracked and measured; • Articulating Technology and Business… Show more I have joined the Discover Technology Graduate Scheme at Vodafone Group which is an International Training Program with the sole purpose to assimilate and acquire a deep industry knowledge, while understanding and learning to deal with a range of responsibilities. The first allocation in the program is as a Business Analyst Expert and it involves: • Analysis of business benefits and defining how benefits will be tracked and measured; • Articulating Technology and Business Change impact of road-map projects; • Delivery of end-to-end business analysis engagement on projects using various methodologies while working in collaboration with both Business and Technical stakeholders; • Ensuring high-level technical design supports the business requirements.

• Account Manager - Public Sector Local Govt

  • Apr 2015 - Sep 2016

  Newbury, United Kingdom To be an ambassador for the Vodafone Way of Selling and exhibit behaviour in line with the Enterprise “Sales Principles” and “Corporate Charter”. Account Management of 60 accounts, providing telephone support for Tier 3 Key Accounts making sure to manage and retain revenues in excess of £2.2M per annum. Build a pipeline of short, medium and long term prospects, and also identifying and qualifying up-selling sales opportunities to increase growth and revenue while maintaining run rates… Show more To be an ambassador for the Vodafone Way of Selling and exhibit behaviour in line with the Enterprise “Sales Principles” and “Corporate Charter”. Account Management of 60 accounts, providing telephone support for Tier 3 Key Accounts making sure to manage and retain revenues in excess of £2.2M per annum. Build a pipeline of short, medium and long term prospects, and also identifying and qualifying up-selling sales opportunities to increase growth and revenue while maintaining run rates within the customer accounts. Up-selling opportunities in base to meet new businesses targets in excess of £250K per annum. Convert Mobile or Fixed service only customers to multi products via more complex business solutions while creating cost reduction by building customer offers that maximise profitability for Vodafone while securing the business. Analyse/prioritise opportunities and time accordingly to achieve targets while managing customer expectations and also ensure to deliver solutions that drive voice and data usage in line with the wider data sales targets and making sure the provisioning and administration is well controlled and delivered within agreed time-scales.

• Retail Business Adviser

  • May 2014 - Apr 2015

  Newbury, United Kingdom Ambassador to all local businesses, from one-man bands, to rapidly growing start-ups. Building up connections everywhere from chambers of commerce to small enterprise groups, and spreading the word about how Vodafone can provide solutions that help businesses grow. Making sure customers understand exactly how the company can help them best. What’s more, making sure that customers are crystal clear on the benefits of using Vodafone’s innovative products and services. Achieving KPI… Show more Ambassador to all local businesses, from one-man bands, to rapidly growing start-ups. Building up connections everywhere from chambers of commerce to small enterprise groups, and spreading the word about how Vodafone can provide solutions that help businesses grow. Making sure customers understand exactly how the company can help them best. What’s more, making sure that customers are crystal clear on the benefits of using Vodafone’s innovative products and services. Achieving KPI targets, and most of the times exceeding in delivering the numbers. Making sure that NPS is always a promoter for the company.



3D Engineering Surveys

• United Kingdom
• Civil Engineering
• 1 - 100 Employee

• Professional Land Surveyor

  • Feb 2014 - May 2014

  Winchester, United Kingdom As a Land Surveyor, my job is to make sure high standards of quality services are delivered to the customer. This implies land surveying using high end equipment and software. Equipment used includes: Leica TCRP 1200 Robotic Total Station Leica TCR 805 Total Station Leica C10 ScanStation Leica 1200 SmartRover GPS Familiar with various software for digital modeling and CAD drawings, which includes: LSS 9.91 Autocad 2014 Leica Geo Office Tools



Vodafone Romania

• Consultant, Welcome Call

  • Oct 2013 - Jan 2014

  Brasov County, Romania I started working as a Consultant in the Company's Data Center, and after 1 month I was selected to be part of a new project: Customer Welcome Call and Health-check. This activity required selective customer approach and advanced problem solving skills.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Professional Land Surveyor

  • Nov 2009 - Jan 2014

  Brasov County, Romania Land Surveying and Cadastral Expertise: - Real Estate Registration (buildings and land); - Land Parcelling; - Building surveys for defect investigation and maintenance advice; - Topographic "Design" Surveys; - Boundary survey; - Slope Analysis etc



Swiftcurrent Motor Inn

• United States
• Hospitality

• Server

  • Jun 2013 - Sep 2013

  Montana, USA I enrolled in the Work and Travel program within my University years, and worked as a server in a restaurant located in the heart of Glacier Park, The Swiftcurrent Motor Inn. After the 2 weeks of employment I received a Certificate of Excellence for Outstanding Services.

• Moderator, Forum and Social Media

  • Oct 2009 - Jun 2013

  Brasov County, Romania I started working as a Consultant in Customer Service, before I was promoted as a Retention Specialist for Consumer Customers. As a Retention Specialist I was having the best results in my team, and I was in top 5 for best Retention Specialists in the Department. After 9 months, I decided to make a step forward, and joined the Data Center, which involved troubleshooting the company's mobile internet services, hosting services and every technical questions that customers were calling for. I… Show more I started working as a Consultant in Customer Service, before I was promoted as a Retention Specialist for Consumer Customers. As a Retention Specialist I was having the best results in my team, and I was in top 5 for best Retention Specialists in the Department. After 9 months, I decided to make a step forward, and joined the Data Center, which involved troubleshooting the company's mobile internet services, hosting services and every technical questions that customers were calling for. I developed sensitive troubleshooting skills throughout the following months, and found a place in the Email Support for Data Services Team. Skills developed in treating customer complaints or requests through a written channel, helped me advance into the company's newest project: Online Media. As a Moderator, I was offering customer support on our online channels, which includes the company's official Facebook Page, Internal Forum (www.forum.vodafone.ro), Softpedia Forum (www.softpedia.com), Computergames, etc. Within this new department I attended workshops and training courses that helped me sensitize my public relation skills. Show less



Sedivian SRL

• Assistant Surveyor

  • Jun 2007 - Aug 2009

  Brasov County, Romania As an Assistant Land Surveyor I was participating in survey jobs and digital modeling drawings. I got familiarized with survey equipment such as: Leica TC 407 Carl Zeiss Rec Elta 2 Topcon GTS 105N I was working with digital modeling software such as AutoCAD Land Desktop, and also Leica Geo Office Tools.