Paul Smit

Service Level Manager at Let's Go Purple
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Hoorn, North Holland, Netherlands, NL
Languages
  • English Full professional proficiency
  • Dutch Native or bilingual proficiency
  • German Limited working proficiency
  • French Elementary proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Microsoft Teams Rooms Solution Sales Professional 2023
    Microsoft
    Jan, 2023
    - Sep, 2024
  • MS-700 - Managing Microsoft Teams
    Microsoft
    Nov, 2021
    - Sep, 2024
  • NLP Coaching
    Ned. Trainingsinst. v Neurolinguist. Progr.
    Jan, 2019
    - Sep, 2024
  • AudioCodes SBC: Advanced
    AudioCodes
    Oct, 2017
    - Sep, 2024
  • Licensed NLP Master Practitioner
    BTSW
    May, 2017
    - Sep, 2024
  • Digital Photography
    Alison - Free Online Learning
    Jan, 2017
    - Sep, 2024
  • AudioCodes SBC: Essentials & Configuration
    AudioCodes
  • AudioCodes Solutions in MS Lync 2013 - Essentials & Configuration
    AudioCodes
  • Core Solutions of Microsoft Lync Server 2013
    Microsoft
  • Enterprise Voice & Online Services with Microsoft Lync Server 2013
    Microsoft
  • Lync 2013 Depth Support Engineer
    Microsoft
  • Lync Network Readiness Assessment
    Microsoft
  • Microsoft Lync Server 2010, Configuring
    Microsoft
  • PRINCE2® Foundation Certificate in Project Management
    EXIN
  • PRO: Microsoft Lync Server 2010, Administrator
    Microsoft

Experience

  • Let's Go Purple
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Level Manager
      • May 2023 - Present

      As a Service Level Manager, my role is to ensure the optimal performance of our company's IT services. I collaborate with teams to define and monitor service level targets, address any breaches, and enhance service quality. I analyze data, resolve escalations, and participate in SLA negotiations. My goal is to maintain high service levels and customer satisfaction through effective management and communication.

    • Technical Consultant
      • Nov 2021 - May 2023

  • Upbeat Media
    • Netherlands
    • Photography
    • Owner
      • Jul 2015 - Present

      Upbeat Media, founded by Paul Smit, is a company that focuses on visuals. Event and Festival photography is the main target but other challanges are taken too. Upbeat Media, founded by Paul Smit, is a company that focuses on visuals. Event and Festival photography is the main target but other challanges are taken too.

  • KPN
    • Netherlands
    • Telecommunications
    • 700 & Above Employee
    • Microsoft UC Expert
      • Jan 2012 - Oct 2021

      As a consultant I provide the customer with a complete Skype for Business/Teams environment. On-premise and Hosted. Collaboration to the fullest with the Microsoft Cloud proposition. Unified Communications is our middle name. As a consultant I provide the customer with a complete Skype for Business/Teams environment. On-premise and Hosted. Collaboration to the fullest with the Microsoft Cloud proposition. Unified Communications is our middle name.

  • Getronics
    • Netherlands
    • IT Services and IT Consulting
    • 700 & Above Employee
    • System & Application Admin II
      • Nov 2006 - Jan 2012

      Managing the infrastructure and messaging of KPN (former Getronics) together with a team of about 8 people. Working in Amsterdam Westpoort, one of many offices. Managing the infrastructure and messaging of KPN (former Getronics) together with a team of about 8 people. Working in Amsterdam Westpoort, one of many offices.

  • Barloworld Intern Transport B.V.
    • System Administrator
      • Nov 2001 - Apr 2006

      System Administrator for about 200 workspaces. First, Second and Thirdline Support. System Administrator for about 200 workspaces. First, Second and Thirdline Support.

  • Hertz Lease (NL)
    • System Administrator
      • 1997 - 2001

      System Administrator for about 70 workspaces. Second and Thirdline Support. Database management. Windows and Digital VMW server administration. System Administrator for about 70 workspaces. Second and Thirdline Support. Database management. Windows and Digital VMW server administration.

Education

  • SKIP Heerhugowaard
    MBO, Medewerker Beheer Informatiesystemen
    1996 - 1997
  • Edmar Vergouwen MAVO
    1989 - 1995

Community

You need to have a working account to view this content. Click here to join now