Senior Manager, Product Launch Operations

• Feb 2023 - Present

Principal Technical Program Manager

• Apr 2022 - Feb 2023

Director, Technical Program Management

• Dec 2021 - Apr 2022

Senior Technical Program Manager, Cloud, SaaS, IoT, Payments, Mobile Solutions

• Jun 2018 - Nov 2021

Managing new product features, implementations, and customizations from the top tier 1 customer accounts, launching new Azure cloud solutions and mobile applications for iOS and Android, including an Azure IoT Hub infrastructure that processes millions of work orders a month, a new Enterprise Connector experience that connects subscribers with providers, Integration APIs, new Provider Search based on a complex data-driven algorithm hosted in Azure with the benefits of Azure Functions, ElasticSearch, and Azure Tables, tracking and monitoring KPIs, and their satisfaction rate.Driving engineering coordination and execution focused on launching various new products (SaaS, IaaS, PaaS) on web and mobile (iOS and Android) in a multi-cloud environment (AWS/Azure). Own the end-to-end responsibility.Designing, conducting, and driving software architecture reviews and execution, and contributing to code reviews.Running demo and user testing sessions with internal stakeholders and customers.Collaborating in the definition of strategic technology roadmaps, developing solution proposals, contributing to product business cases, and estimating budgets for new capabilities.Developing reports and presentations to track planning, scheduling, issues, risks, and overall status to executives.Anticipating risks and bottlenecks, managing escalations and tradeoffs, and balancing business needs against technical constraints.Driving collaboration and commitment across multiple groups with competing priorities.Mentoring and coaching other TPMs/POs.Managing, negotiating, and engaging external vendors.Leading engineering teams in an Agile/Scrum/Kanban environment.Jira and Confluence admin: maintaining the workflows, project configurations, etc.Tools & technologies: Jira, Smartsheet, Figma, Confluence, Lucidchart, New Relic, TeamCity, GitHub, C#, Java, React, AWS, Azure. Show less

Senior Technical Product Manager, Business Systems, IVR & Payments Services

• Apr 2016 - Jun 2018

Built backend/consumer-facing applications, as well as platforms and APIs: eGift, GiftCardMall.com, Order Central, IVR, Master Data Management, and Inventory management systems.Drove feature development and prioritization of the product roadmap, responsible for defining business needs, launching new features, taking them from high-level concept design to operational delivery. Worked with the engineering and program management leads to set strategy, define the product, and make the hard, high-judgment trade-offs between performance, features, and speed-to-market.Worked among several cross-functional teams such as design, product management, marketing, engineering, and business stakeholders.Created wireframes/mockups for our consolidated Customer Service Portal as well as product call flows for IVR, including the development, code review, and design.Worked closely with the Tech Leads and Engineering Managers on technical feasibility, creating user stories and functional specification documents ensuring that match the business goals. Performing stakeholder management, visibility to the project team and the business team on any functionality-related changes or issues, providing functional dependency coordination, and managing the risks.Tackled performance, security, scalability, and reliability issues on a global scale across critical applications.Led the development and migration of 20+ IVRs that brought a huge cost saving to the company, automation of several IVR call flow, and improving on IVR containment rate.Tools & technologies: Rally (CA Agile Central), Jenkins, Lucidchart, Confluence, New Relic, Bitbucket, SharePoint, VXML, Postman, AcquaStudio, SQL, ServiceNow, JavaScript, Node.js, React, Java, Restful/JSON API, Cucumber, Selenium, Amazon AWS, MySQL, Git, Jenkins. Show less

Scrum Master

• Aug 2014 - Apr 2016

Senior Project Manager, Supply Chain, Order Management & Inventory Systems

• Jan 2013 - Aug 2014

Worked with 3 different multifunctional teams (internal/vendor), over 25 developers and QAs, in order to deliver backend solutions for Walmart web store. Monitored program/project status and clearly communicated to management and stakeholders. Aligned expectations, ensuring correct metrics are realized and reachable, so the project could meet the desired dates. Managed project financials and procurements, mitigated risks/assumptions/issues/dependencies, removed barriers and created corrective action plans. Actively assisted the development team, allowing them to build a pipeline for continuous delivery, fostering the pair programming, test-driven development, continuous integration, and refactoring. Always empowering the team to self-organize, providing autonomy. Proactively worked with the Product Owner and stakeholders, applying good ways of writing a product backlog, making a real prioritization, creating business value, and fostering ATDD/BDD (when applicable). Conducted tech talks and learning sessions for continuous improvement of the whole team. Facilitated retrospectives, guided Inception phases, led planning sessions, standup meetings, and iteration showcases. Led team-building activities, 1:1, for better collaboration, communication, transparency, and promoting an environment of trust. Worked closely with QAs to define test plans and acceptance criteria for products. Coached and mentored managers and teams, helping to spread Management 3.0, Agile and Lean mindsets and practices across the organization. Successful Agile transformation with the ramp-up of more than 5+ teams from zero. Tools & technologies: Jira, Confluence, Continuous Integration/Continuous Delivery, Business Model Canvas, GitHub, Java, Restful/JSON API, Cucumber, Selenium, MySQL. Show less

Engineering Project Manager, SEO & E-commerce

• Jan 2012 - Dec 2012

• Recruited and managed cross-organizational teams distributed in India, China, Brazil, and Argentina. • Drove engineering efforts for building e-commerce websites, applying SEO/SEM strategies, user experience/IA, content marketing, A/B experiments, web analytics, keyword research, and PPC. • Led the migration to a new cloud-based infrastructure. • Performed code review and participated in design/architectural reviews. • Drove and shipped all aspects of cross-functional projects. • Worked closely with the engineers to architect and develop the technical design. • Oversaw all aspects for multiple projects including project plans, requirements, budget, timelines, and resource allocation. • Conducted release planning sessions, product backlog groomings, user story workshops, standup meetings, and iteration showcases/demos. Facilitated retrospectives, identifying and implementing improvements. • Worked with clients on Enterprise Agile Transformations using the SAF (Scaled Agile Framework). I was part of a coaching team that trained 4,000 employees and 400 teams for what was potentially the largest known agile transformation. The teams were geographically distributed in some cities of the United States and India. Tools & technologies: SEO, SEM, PPC, Rally, Confluence, Ruby on Rails, Google Analytics, Google Search Console, Majestic, Moz, Google AdWords Show less

Engineering Project Manager, Mobile, E-Commerce & CMS

• 2009 - 2012

• Managed 20+ Software Engineers and QA Engineers. • Responsible for two verticals: mobile (ios, android, mobile sites), and e-commerce websites. • Accountable for the technology budget, and reporting status to CTO. • Responsible for leading a team in design, development, test, and deployment of the Abril’s websites on a variety of surfaces. Managed the day-to-day activities of the engineering team within an Agile/Lean environment, including performance management. • Led 5+ outsourced partners, managing the contracts, and procurements. • Defined strategy, vision, and roadmap for Abril’s products, on both the web and mobile devices. • Recruited new technical people. • Mentored and coached engineers through learning sessions/tech talks, technical practices, leading them by example. • Led team building activities, emphasizing the team collaboration, and communication. • Guided teams through inception, story mapping, planning, product grooming, review, retrospective, and daily meetings. The team gained efficiency, increasing the velocity by ~40%. • Actively paired with Product Owners, development teams, and other business stakeholders, in order to discover and design great products. Started bringing innovation and collaborative ideas to differentiate from the competitors. • Paired collaboratively across several teams, enhancing adoption of technical practices, including ATDD, TDD, BDD, pair programming, refactoring, continuous integration, continuous delivery, as well as advancing team proficiency. Achieved > quality, performance, and less rework. • Helped to establish an Agile culture, conducting coaching, mentoring and learning sessions for promoting continuous innovation (tech talks, open spaces, DevOps, and so on). We launched 10+ products after open spaces, where we had time to generate innovative ideas and initiatives. Tools/techs: Rally, Confluence, BMC, CI/CD, Jenkins, Android, iOS, Java, RoR Show less

ScrumMaster, SEO & Online Marketing

• 2007 - 2008

• Managed projects for Online Marketing and Sponsored Links Departments. • Conducted RFIs, RFPs, contracts, and procurements with vendors. • Led 2 dynamic teams of engineers using Scrum/XP, facilitating the daily standups, backlog grooming, planning, review, and retrospective. • Held technical discussions, having strategic influence. • Collaborated with business unit leadership and Product Owners in developing product objectives, plans, and timelines. • Worked closely with QAs to define test plans and acceptance criteria for products. Tools & technologies: SEO, Java, Perl, Spring, SQL, XML, XSLT, Oracle, JUnit, JMeter, Jira, Jenkins, Linux. Show less

Software Engineering Lead, CRM & OMS

• 2005 - 2007

• Led the Internet department of Sodexo. Managed 15 internal, and 20+ external developers, vendors, and consultants. • Mentored junior developers through formal and informal discussions, code reviews, design reviews, technical practices, or as a consultant on projects. • Accountable for delivering products with quality, performance, scalability, and assisting the customer expectations. • Responsible for reporting status to the manager, and controlling the budget for all the projects. • Worked closely with the engineers to architect and develop the technical design. • Defined the business requirements in conjunction with the stakeholders, aligning the expectations, integrating the process and people together to the same page, in order to always looking for continuous improvement. Results: Organized, and transformed the development area, new process, tools, infrastructure, and enterprise architecture, reaching delivery targets consistently with the strategic alignment of business, and new higher quality products developed. Tools & technologies:: Software Architecture, Java, Spring, Hibernate, SOAP, SQL, PL/SQL, XML, XSLT, Oracle, JavaScript, WebSphere, .Net. Show less

Enterprise Software Architect, Consulting Services

• 2001 - 2004

Responsible for creating architectural designs based on the Java platform/MVC, leading and coordinating the technical activities and artifacts during the lifecycle of the project, inspiring, motivating, and coaching the other software engineers with the aim of the intelligent use of industry best practices. Drove innovation by advising product teams and other stakeholders on the external technology landscape, evaluating new technologies, supporting POCs/prototyping, and participating in the development of new capabilities and service offerings. Main projects: • Mobile architecture: built the new solution architecture for mobile applications and mobile websites. • Led the migration of applications from C/ASP to Java and creation of infrastructure APIs that drove 2x performance, throughput, better user interface, and scalability. • Responsible for refactoring solutions designs for the new Java Platform, participating actively in increasing performance, reliability, security, and scalability. • Implemented a new CRM for all banks spread across Brazil in order to drive managers to assist their customers in promoting new products, retaining customers, and building better relationships. Tools and Technologies: design patterns, server-side application architecture, open-source, middleware, Java, JavaScript, SQL, PL/SQL, XML, XSLT, Oracle, UML. Show less

Senior Software Engineer, Banking & Finance Services

• 1998 - 2001

Developed websites and applications for the Online Banking. • Responsible for developing and deploying a cost-effective/high-volume billing system with many critical interfaces, evaluating software architectural quality attributes. • Development of the new Internet Banking using .Net, XML, C++ components, accessing SQL Server databases. • Secure Payment Portal: development of a B2B e-commerce site, incorporating several types of payments, using IBM WebSphere, JEE (JSP, Servlets, EJB), and DB2. Tools and Technologies: Java, SQL, PL/SQL, XML, XSLT, Oracle, .Net, C/C++, JavaScript, HTML, CSS. Show less

Software Engineer, Banking & Finance Services

• Feb 1992 - Dec 1997

Started my career in the largest bank in South America as a Software Engineer, building systems, and applications for the online banking as well as financial transactions. Honored to be the first Java programmer in the company who trained 50+ developers in Java & OOP. • Developed systems and applications in Assembler/360 and Cobol, accessing DB2 and IMS databases. • Developed dozens of applications using Java, JavaScript, C/C++, and HTML/CSS. • Responsible for the new e-mail engine between the Mainframe and Windows Server, based on Microsoft Exchange Server, APPC, using C++. • Conducted a basic and advanced Java training to the Technology department. • Led the development of a workflow system in Phoenix/AZ, based on Java, JEE, XML, and SQL. Tools and Technologies: Java, SQL, PL/SQL, JavaScript, HTML, CSS, Assembler, Cobol, DB2, IMS. Show less