Security Consultant

• Sep 2017 - Present

Senior IT Consultant

• Mar 2017 - Aug 2017

Senior IT Consultant Senior IT Consultant

Senior Consultant - Governance, Security & Risk Management.

• Mar 2017 - Aug 2017

IT business risk management. Security of information regarding project and business applications. IT compliance and support for business compliance with external laws and regulations; Information Security Governance. IT business risk management. Security of information regarding project and business applications. IT compliance and support for business compliance with external laws and regulations; Information Security Governance.

IT Consultant

• Jan 2013 - Feb 2017

IT Consultant with 7 years of experience. Specialized on Information Technology, Services and Consulting, with focus in the area of Service Level Management (ITSM). ITIL and ISO 20000 customer oriented projects. Also preparation and execution of product demos and pilot tests. Clients mentoring during the projects implementation phase, based in Enterprise Management products of different partners: HPSM, BMC Patrol, HP Openview, CompuWare Vantage, ClientVantage, AgentLess, Promodag, TelAlert, IBM Tivoli, CA Technologies and Oblicore.

IT Service Management Consultant

• Aug 2011 - Feb 2017

Main activities and responsibilities: - Support Incident Management, Problem Management, Change Management, Delivery Management and Configuration Management processes; - Support the design, implementation and support of service management platforms; - Ensure the development and implementation of appropriate management processes to correctly use the techno-logic management platforms; - Support the responsible for process design (flows, narratives, templates); - Improve the effectiveness and efficiency of the process; - Review proposed changes to the processes; - Provide inputs for the Service Improvement Plan; - Aid in the design and planning of platforms to support management activities of infrastructure and IT services; - Periodically collect and evaluate, in an integrated manner, the needs of ITSM.

IT Consultant

• Sep 2005 - Dec 2012

IT Consultant IT Consultant

IT Management Consultant

• Jan 2011 - Aug 2011

Main activities and responsibilities: - Automation and Test Applications - Script Development Main activities and responsibilities: - Automation and Test Applications - Script Development

IT Service Management Consultant

• Jun 2010 - Jan 2011

Main activities and responsibilities: - Service Level Management - Creation and Maintenance of Management Performance Indicators and monitoring of service levels for the EDP Customer, including scripting, using Oblicore (CA), Main activities and responsibilities: - Service Level Management - Creation and Maintenance of Management Performance Indicators and monitoring of service levels for the EDP Customer, including scripting, using Oblicore (CA),

IT Consultant

• Jun 2006 - Jun 2010

Main activities and responsibilities: - Implementation of the Support Service (Service Desk): Installation and configuration of Remedy (BMC); - Implementation of SCML Domain: Installation and configuration of SCML Domain in Microsoft Windows Server 2003. Creating and defining the image type to be installed on all SCML Domain. - Implementation of Email: Installation and configuration of Microsoft Exchange 2007. Definition and parametrization of policies associated with the e-mail service. - SCML Corporate Intranet Implementation: Installation and configuration of Microsoft SharePoint 2003 and Microsoft SQL 2005. Creation of the Corporate Intranet SCML. Installation and Migration for Microsoft Sharepoint 2007. Definition of the Layout and Content in the SCML Intranet. Creation of various Departmental Intranets based on the same platform. - Implementation of SCML Corporate Network: Inventory of requirements, installation and configuration of equipment. - Implementation of Online Documentation: Creation of an Intranet dedicated site based on the procedures used during the board meetings. - Creation of an Intranet Site dedicated to Management Indicators, using for this purpose the Microsoft Performance Point tool. - Implementation and configuration of the digital storage service based in Cumulus software.

Professor

• Sep 2004 - Aug 2005

TIC Discipline (Information and Communication Technologies) in Secondary School Padre Alberto Neto in Queluz. TIC Discipline (Information and Communication Technologies) in Secondary School Padre Alberto Neto in Queluz.

Fidelização Clientes Net Cabo

• 2003 - 2004

Main activities and responsibilities - Remote configuration of equipment; - Customers Recovery and Retention; - Handling of complaints. Main activities and responsibilities - Remote configuration of equipment; - Customers Recovery and Retention; - Handling of complaints.