Experience

AFS Technologies, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Solutions Consultant - Project Manager

  • Sep 2013 - Present

  • Managed multiple mobility/SFA software solution (SaaS based) projects to leading top tier companies in the CPG industry. • Mobile Windows, Android, iOS technology. Integration with ERPs (i.e SAP, JD Edward) • Project and post go live follow up to generate Product and Services sales opportunities • Manage client requirements, technology solutions aligned with business needs • Responsible for all phases of project implementation. Managed budged and resources • Track business opportunities, work closely with sales team on pipeline and forecast, support with utilization analysis, case studies and building relationship for references • Delivered projects with significant ROI gains, enabled automation of sales and merchandiser processes and enhanced KPIs Show less



Milner Technologies

• United States
• Packaging and Containers Manufacturing

• Project Manager

  • Apr 2013 - Sep 2013

  • Lead the planning, management and implementation services of multiple projects within the telecommunication industry. (Call centers, Enterprise Mobility, Hosted Telephony) • Implementation of Unified Communications, consulting for dial plans, Avaya, Shoretel • Execution of large contact center implementations, VOIP, Routing, Phone & Softphones • Plan, manage, evaluate, and coordinate all activities associated with projects to ensure a high performing project team. • Consulting for process and technology improvement, real time monitoring, statistics and reporting • Worked closely with the sales team to win new customers and to sell new deals of products and services. • Fostered customer loyalty by ensuring that the customers fully utilize the value of the solutions and services Show less



Arriva Medical

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Call Center Strategy Manager

  • Sep 2012 - Mar 2013

  • Managed mission critical systems (Call center and workforce management) • Work closely with marketing and sales directors to plan campaigns and dial plans • Administrated Asterisk based system. Worked with telecommunication providers • VOIP, Softphones, Configured robodialers, auto callbacks, integration with messaging, WEB, recording, mail, scripting • Redefined process and technology based on opportunities and productivity • Designed and automatized process resulting in KPI improvement • Lead the implementation of contact center technology for ~800 users, enabled them to reduce 25% of their workload with significant ROI Show less



Presence Technology

• Spain
• Software Development

• Project Manager

  • Feb 2010 - Aug 2012

  • Implementation of contact center solutions: IVR, TTS-ASR, Intelligent Routing, recording, chat, email, Web services. • Configured hardware, databases, software client-server and web base applications. (HTTP, XML, WEB, IIS, SQL, Oracle, SIP, VM-Ware, .NET, Java) Windows, Linux – Asterisk, Avaya) • Integration with CRMs (SAP, Sales Force, Siebel, MS CRM) • Supported B2B Pre-sales and Marketing. Presentations, Proof of concepts. • Defined SOW, project scope, project plans, schedules, UAT, transition guides Show less



El Jarocho Whole Sale Inc

• System / Project Manager

  • Nov 2007 - Feb 2010

  • Responsible for IT projects & implementation (Hardware, Software, Network) • Implemented new information systems: MAS90 and mobile PDA/Sales force automation. SDLC. New technology application and infrastructure: Servers, Networking, PBX, VoiP, Data bases. PDA mobile solution. • Software Mobile-CRM integration Warehouse, Billing, PO, Shipping, Sales and Inventory • Saved 35% operational cost, incremented sales and revenue • Redefined process and technology based on opportunities and productivity • Managed budget and resources - Performed cost-benefits analysis • Worked with the Sales Director and the Business Manager to develop methods, tools and strategies. Show less



Data Point Systems

• United States
• IT Services and IT Consulting

• System Analyst

  • Apr 2001 - Oct 2007

  • Managed client requirements, business needs, project life cycle • Designed and supported system and telecommunications solutions: POS systems, ERP Software, PBX systems, T1, Terminal services. • Increased company productivity and sales due to my bilingual skills and interaction with Hispanic customers (pre-sales demos, training, support, translations) • Installed Networks, VOIP, PBX, systems and client-server applications • Conducted presentations from technical to administrative and executive levels Show less



Bancafe

• Banking
• 1 - 100 Employee

• QA & IT Help Desk Manager

  • Feb 1998 - Jan 2001

  Responsible for two areas: IT Help Desk and Quality Assurance• Leads a functional team of 23 technical leads and engineers to support and control the corporate network (LAN-WAN), software and hardware assistance for ~500 Branches, 350 ATMs, 8000 users, 32 Processor Centers, 3 IVRs. • Coach, mentor and lead personnel within a technical team environment. • Developed, implemented, and administrated the call center and CRM system• Management QA and controlled performance indicators of technology.• MCKINSEY: improvements of processes to obtain 40 % cost savings• Oversaw warranty and contract service agreements, improved SLA from 83% to 92% Show less

• Project Manager

  • Aug 1994 - Jan 1998

  • Evaluated corporate operational process and a WEB base solution for online banking• Member of the change control board• Lead a telecommunication batch files transfer project for 32 Processor Center (client server environment). Reduced transfer times and cost to 35%• Implemented security policy and contingency plan in Main- Frames