Sales Ops - Team Leader

• Jun 2023 - Present

Sales Coordinator

• Jul 2021 - Nov 2022

Challenge: Structure the commercial area, focusing on attracting new customers, establishing new channels, and developing new projects. Main attributions: - Staff hiring; - Structuring of new processes and analysis and definition of sales tools/solutions; - Definition of new goals, metrics, KPIs, and usable reports; - Creation of new sales campaigns; - Campaigns for Upselling and Cross-Selling; - Management of pipelines, workflows, creation of emails, monitoring of follows and results; - Prospecting new customers (B2C, B2B, and B2G); - Meetings with large clients (B2B and B2G) for new partnerships and business; - Participation in other projects and products within the organization. Show less

Founder

• Oct 2017 - Jan 2021

Cantinho das Marmitas arose from the need of workers in the Avenida Paulista region to save money on lunch and eat their food. With that in mind, Cantinho came up with a different purpose, where each customer pays to heat their food. Currently, the project is accompanied by me and led by my partner. Cantinho das Marmitas arose from the need of workers in the Avenida Paulista region to save money on lunch and eat their food. With that in mind, Cantinho came up with a different purpose, where each customer pays to heat their food. Currently, the project is accompanied by me and led by my partner.

Inside Sales

• Dec 2016 - Apr 2018

Challenges: Customer service and direction, with a focus on offering the best course. Support to other areas and management. Main attributions: - Consultative sales to end consumers (B2C) and large companies (B2B); - Customer portfolio management; - Prospecting new customers (B2C and B2B); - After-sales service with a focus on upselling; - Cold calling and e-mail, to reactivate the base; - Assistance in team management. Challenges: Customer service and direction, with a focus on offering the best course. Support to other areas and management. Main attributions: - Consultative sales to end consumers (B2C) and large companies (B2B); - Customer portfolio management; - Prospecting new customers (B2C and B2B); - After-sales service with a focus on upselling; - Cold calling and e-mail, to reactivate the base; - Assistance in team management.

Sales

• Sep 2016 - Dec 2016

B2B client portfolio management, focusing on presenting the solutions offered by the human resources platform. Identified the need and provided consultancy throughout the process, from hiring the tool to registering the vacancy. Performed Upsell sales and monitored the use of the platform. The entire sales process was completed via receptive and active telephone and e-mail. B2B client portfolio management, focusing on presenting the solutions offered by the human resources platform. Identified the need and provided consultancy throughout the process, from hiring the tool to registering the vacancy. Performed Upsell sales and monitored the use of the platform. The entire sales process was completed via receptive and active telephone and e-mail.

Sales Coordinator

• May 2013 - Feb 2016

Challenges: Structuring the commercial area and the team, focusing on prospecting and closing B2C and B2B sales. Main attributions: - Hiring and management of the team; - Definition of workflows and goals; - New partnerships (companies and schools); - Closing of new business (In-Company); - Prospection and lectures with partners; - Monitoring the results of the team. Challenges: Structuring the commercial area and the team, focusing on prospecting and closing B2C and B2B sales. Main attributions: - Hiring and management of the team; - Definition of workflows and goals; - New partnerships (companies and schools); - Closing of new business (In-Company); - Prospection and lectures with partners; - Monitoring the results of the team.