Experience

XPERTS 4PL

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Director of Logistics, Planning & Digital Transformation (Inovation)

  • May 2020 - Present

  São Paulo, Brasil Sectors: Chemical & Industrial, Pharmaceutical, Automotive - Spare Parts, Food & Beverage, Cosmetics & Fragrances, Technology - Spare Parts | 103,000 SKUs • LOGISTICS 4.0 | DIGITAL TRANSFORMATION - implementation of eTools, organizational structures and operational flows to support new processes. (Case) - implementation of new technologies for Warehousing and Transportation, in different customers - visibility, risk management, process automation and governance. • CRM | CUSTOMER… Show more Sectors: Chemical & Industrial, Pharmaceutical, Automotive - Spare Parts, Food & Beverage, Cosmetics & Fragrances, Technology - Spare Parts | 103,000 SKUs • LOGISTICS 4.0 | DIGITAL TRANSFORMATION - implementation of eTools, organizational structures and operational flows to support new processes. (Case) - implementation of new technologies for Warehousing and Transportation, in different customers - visibility, risk management, process automation and governance. • CRM | CUSTOMER SERVICE - management focused on meeting the customer's needs and relentless pursuit of delighting them. (Case) - reclassification of customers, implementing an administration by cells, focusing on KA and regional customers. Direct gain in service level and customer satisfaction. • LOGISTICS ENGINEERING | OPERATIONAL TRANSFORMATION PROJECTS – development and leadership of modeling projects for continuous improvement in Distribution Centers / Warehousing, Transport and other areas of the Supply Chain. Support in implementation and change management - training for new operational and administrative processes. • LOGISTICS MANAGEMENT - extensive experience in managing distribution centers / warehousing, transportation, and OSHA - Quality standards. Direct connection to international and local support teams. • PROCUREMENT PROCESSES - strong experience in restructuring procurement processes. (Case) - implementation of the Procurement Management area, with strategic and tactical definitions - delivery of the lowest TCO and implementation of automation tools (eProcurement, eCatalog, etc.). Negotiation with 3PLs, Carriers and other suppliers. • PLANNING MANAGEMENT - inventory reduction, portfolio management, production planning, demand and supply management. (Case) - Implementation of the S&OP | S&OE processes, delivering significant improvements in stocks and sales forecast. Show less



Biolab Farmacêutica

• Brazil
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Superintendent of Supply Chain, Procurement & Planning

  • Feb 2019 - Mar 2020

  São Paulo e Região, Brasil • LOGISTICS MANAGEMENT - strong experience in management and restructuring of logistics operations in plants, DCs and transport (plant supply, transfers and distribution). (Case) - turnaround | re-implementation of the Logistics area - DCs and transport - own and outsourced fleet, with organizational structuring, definition of goals, priority projects, cost reduction, service improvement, training and periodic monitoring. • CRM | CUSTOMER CARE - administration focused on customer service… Show more • LOGISTICS MANAGEMENT - strong experience in management and restructuring of logistics operations in plants, DCs and transport (plant supply, transfers and distribution). (Case) - turnaround | re-implementation of the Logistics area - DCs and transport - own and outsourced fleet, with organizational structuring, definition of goals, priority projects, cost reduction, service improvement, training and periodic monitoring. • CRM | CUSTOMER CARE - administration focused on customer service and delight. Management of OTC and customer performance programs. (Case) segregation of order management processes (customer service) from customer service and experience processes (customer care). Reorganization of processes by business cells, in line with the commercial model - sales / marketing. Direct gain in the alignment of information and customer satisfaction. • PROCUREMENT LEADER - global development (Asia, Europe and USA) of new and better models of supply of raw materials and services. (Case) - identification, definition and qualification of new supply routes from Asia and Europe. Direct gain in delivery time and lower operating costs. • PLANNING MANAGEMENT - inventory value reduction, portfolio management, logistics production planning - inbound / outbound, demand and supply management. (Case) - implementation of the S&OE process with significant improvement in the accuracy of short-term forecasts. Direct gain in reducing overtime, improving inventory management and reducing freight and distribution costs. • LOGISTICS ENGINEERING - implementation and management of continuous improvement tools (LEAN, Kaizen, among others), support in the processes of mergers of companies and startup of operations. (Case) - direct participation in the merger process of the company ACTAVIS Brasil acquired by Biolab. Integration of logistics processes, planning, purchasing, customer service, among others. • FINANCIAL MANAGEMENT – OPEX, CAPEX and investment decisions. Show less



Revlon Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Director of Supply Chain, Procurement & Planning - PUB (Paraguay, Uruguay and Brazil)

  • Sep 2017 - Oct 2018

  São Paulo e Região, Brasil • LOGISTICS PROCESSES - management of outsourced operations, maintaining an efficient cost structure with partners and strict compliance with supply and production schedules. (Case) - Organization of BIDs, local and regional, for hiring Logistics Operators (3PLs), Trade Companies, TPM - Third Party Manufacturing, among others. • CRM | CUSTOMER SERVICE - management focused on developing a basis for understanding and meeting customer needs. (Case) as it is a startup (Revlon's return to… Show more • LOGISTICS PROCESSES - management of outsourced operations, maintaining an efficient cost structure with partners and strict compliance with supply and production schedules. (Case) - Organization of BIDs, local and regional, for hiring Logistics Operators (3PLs), Trade Companies, TPM - Third Party Manufacturing, among others. • CRM | CUSTOMER SERVICE - management focused on developing a basis for understanding and meeting customer needs. (Case) as it is a startup (Revlon's return to Brazil), all actions were aimed at understanding potential customers for the company's three operating segments. • PLANNING MANAGEMENT - organization of the planning and structuring area for supply through global plants. (Case) - S&OP process implementation, with excellent results in demand & inventory management, and portfolio maintenance. • MULTIFUNCTIONAL TEAM MANAGEMENT - sponsor of teams to implement integrated systems such as ERP TOTVS and recommendation of TMS & WMS. • PROCUREMENT PROCESSES - strong experience in structuring purchasing processes and contract renegotiation. • STRATEGIC VISION - focus on results, based on the management of performance goals, people and business growth. (Case) - structuring the RoadMap +2 years, with strategic definitions, medium and short-term actions, objectives, and main points of risks and opportunities. • LEADER OF EHS+QUALITY AND REGULATORY AFFAIRS - working directly with the agencies: VISA, ANVISA, MAPA, and Federal Registries. (Case) - legal representative with local, state and federal agencies for product registration and technical validation. • FINANCIAL MANAGEMENT – OPEX, CAPEX and investment decisions. Show less



Dufry Group

• Switzerland
• Retail
• 700 & Above Employee

• Director of Supply Chain, CRM & Foreign Trade - Brazil & Bolivia

  • Jul 2015 - Dec 2016

  Guarulhos Sectors: Food & Beverages, Cosmetics & Fragrances, Footwear & Clothing, Technology, Toys & Luxury | 121,000 SKUs - operation per unit (piece). • CUSTOMS LOGISTICS PROCESSES - strong experience in customs logistics operations (DCs and Transport - Transfer and Supply), in Ports and Airports, carrying out import, export and reshipment processes. (Case) - study and implementation of a new management model for imported cargo in the ports of Santos and Rio de Janeiro, with an 80% reduction in… Show more Sectors: Food & Beverages, Cosmetics & Fragrances, Footwear & Clothing, Technology, Toys & Luxury | 121,000 SKUs - operation per unit (piece). • CUSTOMS LOGISTICS PROCESSES - strong experience in customs logistics operations (DCs and Transport - Transfer and Supply), in Ports and Airports, carrying out import, export and reshipment processes. (Case) - study and implementation of a new management model for imported cargo in the ports of Santos and Rio de Janeiro, with an 80% reduction in customs storage costs. • LOGISTICS ENGINEERING - application of new operational models for storage and transport, transfer and distribution of cargo. (Case) - implementation of the Merge Dock model for the Rio de Janeiro operation, reducing inventories by 65%, directly impacting cost reduction and improving service level (prioritization of important and urgent items). • RISK MANAGEMENT PROGRAM LEADER - application of new risk management concepts with effective reduction of losses and misplacements, internal and transport transfer / supply. • LEADER OF EHS+QUALITY AND REGULATORY AFFAIRS - working directly with the agencies: VISA, ANVISA, VIGIAGRO, and Brazilian Federal Revenue Office (RFB). • PLANNING MANAGEMENT - responsible for strategic and tactical planning for supply/replacement of 450 stores and kioks. (Case) - development of tactical planning, execution of the operational plan for startup, supply and shutdown of Duty Free points of sale in the main ports, airports and arenas of the World Cup and Olympics events. Startup and management of 6 new Customs CDs (temporary). • STRATEGIC VISION | DUFRY PROJECT +15 YEARS - responsible for the development project of the new Dufry logistics platform. (Case) development and approval of the New Logistics Platform Project - Dufry +15 years (Automated Distribution Center for 180,000 SKUs - 100% automated inbound, picking and shipping operations - Logistics 4.0). Show less



JDE

• Netherlands
• Food and Beverage Services
• 700 & Above Employee

• Director of Supply Chain, Procurement & Planning - Brazil

  • Jun 2013 - Mar 2015

  Jundiaí - Sâo Paulo • LOGISTICS PROCESSES - strong experience in restructuring administrative and operational processes. (Case) - development of the training and recycling area for operational processes with simulators. Effective productivity gains, reduction of operational errors and reduction of direct operational costs. • LOGISTICS ENGINEERING - implementation and management of continuous improvement tools. (Case) – study of the Logistics Network, with the outsourcing of the Central DC operation and… Show more • LOGISTICS PROCESSES - strong experience in restructuring administrative and operational processes. (Case) - development of the training and recycling area for operational processes with simulators. Effective productivity gains, reduction of operational errors and reduction of direct operational costs. • LOGISTICS ENGINEERING - implementation and management of continuous improvement tools. (Case) – study of the Logistics Network, with the outsourcing of the Central DC operation and elimination of 2 Regional DCs, with potential savings of R$+3MM/year. • STRATEGIC PLANNING - leadership in the IBP, S&OP (Sales and Operations Planning) and S&OE (Sales and Operations Execution) processes - demand and inventory management, materials, distribution and production planning. (Case) - implementation of the stock management project, aligning demand and production, working to eliminate low sales items (slow moving) and improving the supply of 8 DCs. • GLOBAL SUPPLY CHAIN TRANSFORMATION PROJECTS - Leadership of global projects applied in Brazil for operational gains and search for service excellence. (Case) - technical, financial and operational modeling for Operation Brazil to export various items to Europe, the United States and South America. Ensure technical and economic feasibility for logistics operations. • BENCHMARKING AND NETWORKING - identification of best practices and market news. (Case) – evaluation and implementation of good demand planning practices with key customers, bringing direct results of improved service and reduced operating costs. Show less



Mars Petcare

• Manufacturing
• 1 - 100 Employee

• Head of Supply Chain & CRM - Brazil

  • Feb 2011 - Apr 2013

  Campinas Area, Brazil • OPERATIONAL PROCESSES - maintenance of an efficient structure para operation of supply, and production control for two different plants and technologies: DRY and WET. • LOGISTICS ENGINEERING - development of improvement projects for all areas of the Supply Chain. (Case) - study of the Logistics Network, with the implementation of a Central DC, New Transport Model (Transfer and Distribution | Last Mile) and elimination of 5 Temporary Warehouses (Armazém Geral). • CRM - CUSTOMER… Show more • OPERATIONAL PROCESSES - maintenance of an efficient structure para operation of supply, and production control for two different plants and technologies: DRY and WET. • LOGISTICS ENGINEERING - development of improvement projects for all areas of the Supply Chain. (Case) - study of the Logistics Network, with the implementation of a Central DC, New Transport Model (Transfer and Distribution | Last Mile) and elimination of 5 Temporary Warehouses (Armazém Geral). • CRM - CUSTOMER SERVICE - managing the OTC (Order to Cash) process, and meeting customer requirements. (Case) - implementation of the Customer Care project, with direct and frequent involvement with the main customers. • PRODUCTION PLANNING - reorganization of processes and implementation of management systems for both plants. (Case) - study and implementation of the Centralized model, a central team executing the planning for the two plants; minor fixes locally. Direct gains in specialization and risk mitigation related to teams, with better management of materials (12% reduction in material stock). • STRATEGIC PLANNING - definition of the IBP - Integrated Business Plan - Supply Chain for 10 years. (Case) study and development, with the global team, of the IBP Supply Chain for the construction of the new plant, with 8 different scenarios (definition by the Curitiba/PR scenario). Show less



Penske Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• General Manager of Logistics Operations - CRM & New Business - Brazil

  • Aug 2008 - Feb 2011

  São Paulo e Região, Brasil • Performance in the FMCG, Retail, Electronics, Automotive, Chemical & Industrial, E-commerce and Pharmaceutical sectors. • Management of Logistics operations - Distribution Centers (Inbound & Outbound), Transport - Full Truck Loaded and Less Truck Loaded | Own and Outsourced Fleet Management, Inventory Management, SHE + Quality, Logistics Systems, Logistics Engineering - Innovation Center | Training and Packaging Center with expressive results and use of technology to improve the… Show more • Performance in the FMCG, Retail, Electronics, Automotive, Chemical & Industrial, E-commerce and Pharmaceutical sectors. • Management of Logistics operations - Distribution Centers (Inbound & Outbound), Transport - Full Truck Loaded and Less Truck Loaded | Own and Outsourced Fleet Management, Inventory Management, SHE + Quality, Logistics Systems, Logistics Engineering - Innovation Center | Training and Packaging Center with expressive results and use of technology to improve the service level, optimize costs, visibility (Control Tower) and reduce losses and losses. • Management of operational sites through a technical-strategic vision and humanized leadership, focused on performance goals, people and business growth. • Efficient use of managed resources - Financial (P&L), Quality, Regulatory, Facilities, Security, SHE, Commercial & Engineering and Operations always aiming at the growth of the organization's results. • Development and management of new business (Commercial). Direct action with the main customers and distributors. • Responsible for implementation teams of integrated systems such as ERPs (SAP, Oracle and TOTVS), New Processes - Logistics 4.0 - WMS and TMS. • Management of Warehousing & Corporate Transport (own and outsourced fleet management) with expressive results and the use of technology to improve the service level and reduce losses. Show less



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• General Manager of Logistics Operations - CRM and New Business - Brazil, Argentina and Chile

  • Sep 2000 - Jul 2008

  Campinas e Região, Brasil General Operations Manager - Brazil, Argentina and Chile • Performance in the FMCG, Retail, Automotive, Fashion & Clothing, Chemical & Industrial, HeathCare, among others sectors. • Management of Logistics - Distribution Centers & Transport - Full Truck Loaded and Less Truck Loaded | Own and Outsourced Fleet Management, Inventory Management, SHE + Quality, Logistics Systems, Logistics Engineering - Innovation | Training and Packaging Center with expressive results and use of… Show more General Operations Manager - Brazil, Argentina and Chile • Performance in the FMCG, Retail, Automotive, Fashion & Clothing, Chemical & Industrial, HeathCare, among others sectors. • Management of Logistics - Distribution Centers & Transport - Full Truck Loaded and Less Truck Loaded | Own and Outsourced Fleet Management, Inventory Management, SHE + Quality, Logistics Systems, Logistics Engineering - Innovation | Training and Packaging Center with expressive results and use of technology to improve the service level, optimize costs, visibility (Control Tower) and reduce losses and losses. • Management of operational sites in Brazil, Chile and Argentina, through a technical-strategic vision and humanized leadership, focused on performance goals, people and business growth. • Development and management of new business. Direct action with the main customers and distributors. • Management and support in Due Diligence processes in the acquisition of companies in Brazil (UNIDOCKs), Chile (BODENOR) and Argentina (Tibbett and Britten Company). • Responsible for implementing and managing the operation of DHL Supply Chain's largest Latin America Site (Unilever Operation Brazil - Louveira). • Administrative and operational management of Exel do Brasil's Packaging Center and De-branding processes. Maintenance of an efficient cost structure of the production plant and strict compliance with production schedules. Attention to Quality and Special Requirements of Customers. • Development and project management, with a focus on reducing inventories, optimizing operating costs and new models of material handling & storage. P&L and Capex Management. • Project leadership, with a multifunctional team, in the development and implementation of new businesses | commercial. Logistics 4.0 - development and applications of new technologies - RFID, WMS and TMS. Show less