Experience

Oxford University Sport

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Customer Service Sales Assistant

  • Jun 2022 - Present

  Look after members’ secondary needs, ensuring we have ample supplies of consumables members may forget to bring (shop sales) or leave behind (lost property). • Accurate management of the tills and also manage survey responses, online enquires and booking problems with appropriate colleagues. • Work with appropriate staff in the construction and follow up on member surveys and questionnaires, including suitable direct responses to members. • Ensure that the member database and all usage reports are maintained accurately through careful input and regular weekly checking. • Working with all relevant colleagues to meet sales and retention targets through agreed sale closure techniques and discretionary discounts available to get members involved. • Contribute to service change discussions through regular consultation on any changes proposed. Operationally, I`m very close to customers in terms of their regular interface as customers start and finish their site visits. • Provide administrative support for departmental staff; filing, photocopying, issuing temporary parking permits to members and visitors, managing the reception email account ensuring enquiries are dealt with promptly, managing deliveries and carrying out small projects as requested. • Attend regular update meetings and participate in twice annual team training days. • Sort outgoing mail for the University Messenger, franking Royal Mail and assisting staff in organising couriers as requested. • Receive and log deliveries and courier mail. • Email general announcements to staff. • Book parking spaces and issue temporary parking permits. • Issue room keys and book and issue equipment as necessary. • Alert relevant staff of security issues, including contacting University Security Services.



Oxford Business College

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Admissions Officer and Student Support.

  • Sep 2019 - Present

  Assisting the Admissions department with day-to-day processes and corresponding with UK agents. Data entering and management of confidential electronic student files. Tracking of student`s documents. Management of the calendar, planning meetings, taking phone calls in order to assist student and customers with a range of information. Guidance for candidates to the appropriate courses (Programme of Study). Development and control of the whole process of admissions (Admissions) by checking all the documents such as application forms, emergency contact details (Next of kin), Proof of address, Passport, CV, Professional references, Personal Statement, and Previous or current academic qualification (Diplomas and Certificates), employment contract, payslips, and Share code of Immigration Status. Scheduling of interview for assessment. Academic test application and supervising of candidates during the academic examination. Issuing Student`s acceptance for the course (Offer Letter) Promoting, assisting, and guidance of students on inductions. (Issuing Student ID Card, requirement of Pending Documents, providing Time tables, presentation of college`s facilities, etc.) Following up of students to help them to conclude the process of enrolment by providing of pending documents. Monitoring, checking the college`s Portal of Student`s application. Managing and updating of spreadsheets with all accurate data from the Portal of application. Application and management of Student Finance Loan (SFE) and UCAS process of each student. Analysis of Diplomas and Certificates for equivalence and acceptance in UK (Naric UK) Development of networking with Students and new candidates. Promotion of campaigns for new Intakes, events, and networking growth. Reporting and assisting our Senior management Team.



Calber Facilities Management Ltd

• Facilities Services
• 1 - 100 Employee

• Operations Supervisor

  • Sep 2012 - Jul 2022

  Management of cleanning staffs, providing and controlling of cleanning materials, organizing enviroment of work, providing timesheets, supervising people's job and behaviour, sorting out operationals problems, making operational decisions. Management of cleanning staffs, providing and controlling of cleanning materials, organizing enviroment of work, providing timesheets, supervising people's job and behaviour, sorting out operationals problems, making operational decisions.