Paulo Vitorino
Especialista Pleno de Telefonia N3 at Sumicity- Claim this Profile
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Bio
Paulo Vitorino worked for our Dialogic Brazil team from 2013 to 2017 timeframe. (Dialogic has since merged into Enghouse Networks) Paulo was a very important part of our Brazil Services delivery team. Paulo joined our Dialogic team with alot of great experience as an engineer working at ETML – Empresa de Telefonia Multiusuário. Paul was based in Rio de Janeiro, and later moved to Uberlândia and provided a variety of services for our Brazilian customer base. Paulo exhibited his skills and knowledge doing project Installation work, Professional/Managed Services, Traffic Migration support, onsite daily operational assistance, Training and Maintenance Support troubleshooting. Paulo was able to use his proficiency across our entire product line Class 4 Control Switch, BroadWorks Class5, MGW, SBO-MB, and IMG projects. Paulo worked a lot with our #1 customer Vivo during these years and was a big part of our success on deploying MGWs and SBO product, which are still active and in use today. Paulo’s efforts helped us solidify and expand our products into the Brazilian market. Paulo was a true professional, a great employee and team member. It was a pleasure to work with Paulo and have him on our team and I would highly recommend him to any company as a Telecommunications engineer.
Trabalhei com o Paulo por alguns anos e posso afirmar que é um profissional talentoso e comprometido, a quem sempre pude recorrer mesmo em situações adversas. Um exemplo de ética profissional.
Paulo Vitorino worked for our Dialogic Brazil team from 2013 to 2017 timeframe. (Dialogic has since merged into Enghouse Networks) Paulo was a very important part of our Brazil Services delivery team. Paulo joined our Dialogic team with alot of great experience as an engineer working at ETML – Empresa de Telefonia Multiusuário. Paul was based in Rio de Janeiro, and later moved to Uberlândia and provided a variety of services for our Brazilian customer base. Paulo exhibited his skills and knowledge doing project Installation work, Professional/Managed Services, Traffic Migration support, onsite daily operational assistance, Training and Maintenance Support troubleshooting. Paulo was able to use his proficiency across our entire product line Class 4 Control Switch, BroadWorks Class5, MGW, SBO-MB, and IMG projects. Paulo worked a lot with our #1 customer Vivo during these years and was a big part of our success on deploying MGWs and SBO product, which are still active and in use today. Paulo’s efforts helped us solidify and expand our products into the Brazilian market. Paulo was a true professional, a great employee and team member. It was a pleasure to work with Paulo and have him on our team and I would highly recommend him to any company as a Telecommunications engineer.
Trabalhei com o Paulo por alguns anos e posso afirmar que é um profissional talentoso e comprometido, a quem sempre pude recorrer mesmo em situações adversas. Um exemplo de ética profissional.
Paulo Vitorino worked for our Dialogic Brazil team from 2013 to 2017 timeframe. (Dialogic has since merged into Enghouse Networks) Paulo was a very important part of our Brazil Services delivery team. Paulo joined our Dialogic team with alot of great experience as an engineer working at ETML – Empresa de Telefonia Multiusuário. Paul was based in Rio de Janeiro, and later moved to Uberlândia and provided a variety of services for our Brazilian customer base. Paulo exhibited his skills and knowledge doing project Installation work, Professional/Managed Services, Traffic Migration support, onsite daily operational assistance, Training and Maintenance Support troubleshooting. Paulo was able to use his proficiency across our entire product line Class 4 Control Switch, BroadWorks Class5, MGW, SBO-MB, and IMG projects. Paulo worked a lot with our #1 customer Vivo during these years and was a big part of our success on deploying MGWs and SBO product, which are still active and in use today. Paulo’s efforts helped us solidify and expand our products into the Brazilian market. Paulo was a true professional, a great employee and team member. It was a pleasure to work with Paulo and have him on our team and I would highly recommend him to any company as a Telecommunications engineer.
Trabalhei com o Paulo por alguns anos e posso afirmar que é um profissional talentoso e comprometido, a quem sempre pude recorrer mesmo em situações adversas. Um exemplo de ética profissional.
Paulo Vitorino worked for our Dialogic Brazil team from 2013 to 2017 timeframe. (Dialogic has since merged into Enghouse Networks) Paulo was a very important part of our Brazil Services delivery team. Paulo joined our Dialogic team with alot of great experience as an engineer working at ETML – Empresa de Telefonia Multiusuário. Paul was based in Rio de Janeiro, and later moved to Uberlândia and provided a variety of services for our Brazilian customer base. Paulo exhibited his skills and knowledge doing project Installation work, Professional/Managed Services, Traffic Migration support, onsite daily operational assistance, Training and Maintenance Support troubleshooting. Paulo was able to use his proficiency across our entire product line Class 4 Control Switch, BroadWorks Class5, MGW, SBO-MB, and IMG projects. Paulo worked a lot with our #1 customer Vivo during these years and was a big part of our success on deploying MGWs and SBO product, which are still active and in use today. Paulo’s efforts helped us solidify and expand our products into the Brazilian market. Paulo was a true professional, a great employee and team member. It was a pleasure to work with Paulo and have him on our team and I would highly recommend him to any company as a Telecommunications engineer.
Trabalhei com o Paulo por alguns anos e posso afirmar que é um profissional talentoso e comprometido, a quem sempre pude recorrer mesmo em situações adversas. Um exemplo de ética profissional.
Credentials
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Lei Geral de Proteção de Dados
Instituto FenaconSep, 2020- Oct, 2024 -
Introduction to Cybersecurity
CiscoMay, 2020- Oct, 2024
Experience
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Sumicity
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Brazil
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Telecommunications
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700 & Above Employee
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Especialista Pleno de Telefonia N3
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Dec 2017 - Present
- Gestão de Softswitch e MediaGateways garantindo a qualidade do serviço através de monitoramento do mesmo;- Monitoramento da rede de Telefonia através do Zabbix;- Configuração básica do Zabbix quando necessário e criação de Mapas no mesmo para melhor visualização da rede de Telefonia;- Geração de relatórios de ASR/ACD para garantir a qualidade no completamento de chamadas utilzando MySQL e SQL;- Apoio para implantação do sistema para Detraf/Detrat;- Configuração de Telefonia em ONTs Nokia, Huawei e Fiberhome quando necessário suporte a equipe de ativação;- Suporte a equipe de Telefonia N1 e N2;- Gestão de indicadores da ABR para portabilidade;- Gestão de BAs (Boletins de Anormalidade) junto às outras Operadoras no sistema da ABR;
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Dialogic
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Telecommunications
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100 - 200 Employee
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Professional Services Engineer
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Feb 2012 - Dec 2017
- Instalação e ativação de equipamentos diversos (Gateways para interworking – SIP x TDM, Control Switch, compressores de voz etc);- Responsável pela gestão e ativação de equipamentos na rede da Vivo (compressores de voz);- Ministração de treinamento para equipamentos de transcoding IMG1010 e IMG1004, tanto para clientes como para colegas de trabalho, inclusive nos EUA;- Interação com clientes diversos para troubleshooting de diversos equipamentos;- Gerenciamentos de equipe terceira para instalação de equipamentos em redes de clientes;- Configuração de políticas de roteamento;- Troubleshooting de falhas de sinalização (interworking entre SIP, ISDN, R2 e SS7);- Configuração de SBCs;- Configuração de SoftSwitch, integrando com Gateways utilizando SIGTRAN, MGCP etc;- Configuração de equpamento utilizando IMS;
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ETML-TrinnPhone
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Brazil
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Telecommunications
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1 - 100 Employee
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Coordenador de NOC
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Jun 2006 - Jan 2012
-Configuração de roteadores Cisco para serviços de voz e troubleshoot;-Configuração de equipamento Audiocodes mediant 1000 e 2000 para transcodificação de TDM para SIP, SIP para TDM e troubleshoot;- Configuração de equipamentos Dialogic IMG 1010 e IMG 1004 e troubleshoot;-Configuração e manutenção de plataforma classe 5, Gbill, para controle de clientes SIP e TDM;-Migração da plataforma classe 5 de Gbill para Digitalk, atuando em toda implantação do sistema e manutenção do mesmo, como leitura de logs e traces do wireshark;-Suporte nível 2 dos produtos de voz;-Responsável pelo Billing e ativação de novo sistema de Billing (Metris);-Responsável pela implantação (configuração dos planos e validação) do sistema para DETRAF;-Responsável pelo gerenciamento de toda rede em SP, monitorando interconexões, troubleshoot e taxa de completamento de chamadas (ASR);-Relacionamento com operadoras STFC de SP (Telefônica, Embratel, Intelig);-Responsável pelo processo gerencial de portabilidade (tratamento de bilhetes de anormalidade entre operadoras, tratamento de bilhetes de anormalidade com a entidade admistratora da portabilidade(ABR), indicadores de qualidade) e implantação de BDO (base da dados de referencia de operadaora) prória;-Monitoramento dos equipamentos da rede através do PRTG;
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Education
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2020 - 2020
ESAB - Escola Superior Aberta do Brasil
Pós-graduação Lato Sensu, Sistemas de Telecomunicações -
2018 - 2020
Estácio
MBA, Gestão de Projetos -
2005 - 2008
Estácio
Tecnólogo, Redes de Computadores
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