Mark and Paul were both brilliant in understanding the needs of the educational session and bringing the content to life. They produced a productive and enjoyable workshop in a very short amount of time, which covered a wide range of topics to a broad audience, including designers, brand managers and project managers.

Paul has helped all our team members from various departments throughout Mercari Europe to understand the power and value of design. By working closely together on the app’s Help Centre from the ground up, we’ve been able to create a consistent branded structure that helps users to easily understand its content. By rapidly developing the design of the Help Centre and the supporting graphics closely with stakeholders across Product, Operations, Customer Service and Marketing, Paul was able to create impact across the board for us. I really like the end result and Paul / Triple Double has definitely matched our expectations when we originally sought out an external design partner for the project

Being a mobile marketplace, we have policies and information that users need to access whenever they encounter a problem during their experience. Most of the time, our users found it difficult to find the relevant information they needed, reverting to contact our customer service team straight away instead. Working closely together, Paul has helped solve this problem for us through the Help Centre’s refresh – with more users now self-serving their problems, and much quicker. This area of the app is now not only more functional, but with the development of the new graphics as well, this has given our users a much more enjoyable and consistent branded experience. I’ve really enjoyed Paul’s easy going, flexible, yet very knowledgeable approach. His expertise has helped us a brand understand what was needed to solve the problem we faced, working across all departments and with all stakeholders.

Mark and Paul were both brilliant in understanding the needs of the educational session and bringing the content to life. They produced a productive and enjoyable workshop in a very short amount of time, which covered a wide range of topics to a broad audience, including designers, brand managers and project managers.

Paul has helped all our team members from various departments throughout Mercari Europe to understand the power and value of design. By working closely together on the app’s Help Centre from the ground up, we’ve been able to create a consistent branded structure that helps users to easily understand its content. By rapidly developing the design of the Help Centre and the supporting graphics closely with stakeholders across Product, Operations, Customer Service and Marketing, Paul was able to create impact across the board for us. I really like the end result and Paul / Triple Double has definitely matched our expectations when we originally sought out an external design partner for the project

Being a mobile marketplace, we have policies and information that users need to access whenever they encounter a problem during their experience. Most of the time, our users found it difficult to find the relevant information they needed, reverting to contact our customer service team straight away instead. Working closely together, Paul has helped solve this problem for us through the Help Centre’s refresh – with more users now self-serving their problems, and much quicker. This area of the app is now not only more functional, but with the development of the new graphics as well, this has given our users a much more enjoyable and consistent branded experience. I’ve really enjoyed Paul’s easy going, flexible, yet very knowledgeable approach. His expertise has helped us a brand understand what was needed to solve the problem we faced, working across all departments and with all stakeholders.

Mark and Paul were both brilliant in understanding the needs of the educational session and bringing the content to life. They produced a productive and enjoyable workshop in a very short amount of time, which covered a wide range of topics to a broad audience, including designers, brand managers and project managers.

Paul has helped all our team members from various departments throughout Mercari Europe to understand the power and value of design. By working closely together on the app’s Help Centre from the ground up, we’ve been able to create a consistent branded structure that helps users to easily understand its content. By rapidly developing the design of the Help Centre and the supporting graphics closely with stakeholders across Product, Operations, Customer Service and Marketing, Paul was able to create impact across the board for us. I really like the end result and Paul / Triple Double has definitely matched our expectations when we originally sought out an external design partner for the project

Being a mobile marketplace, we have policies and information that users need to access whenever they encounter a problem during their experience. Most of the time, our users found it difficult to find the relevant information they needed, reverting to contact our customer service team straight away instead. Working closely together, Paul has helped solve this problem for us through the Help Centre’s refresh – with more users now self-serving their problems, and much quicker. This area of the app is now not only more functional, but with the development of the new graphics as well, this has given our users a much more enjoyable and consistent branded experience. I’ve really enjoyed Paul’s easy going, flexible, yet very knowledgeable approach. His expertise has helped us a brand understand what was needed to solve the problem we faced, working across all departments and with all stakeholders.