Wholesale Coordinator

• Jul 2023 - Present

Sales Associate

• Jan 2023 - Jul 2023

Customer experience: providing a welcoming and personalized experience to Five Guys customers; Utilize strong product knowledge to accurately describe menu products and make recommendations based on individual preferences; Collaborate with team members to effciently handle high-volume orders, ensuring seamless point of sale transactions and minimizing wait times. Customer experience: providing a welcoming and personalized experience to Five Guys customers; Utilize strong product knowledge to accurately describe menu products and make recommendations based on individual preferences; Collaborate with team members to effciently handle high-volume orders, ensuring seamless point of sale transactions and minimizing wait times.

Project Management

• Jun 2021 - May 2022

Monitored project updates: reportings & follow-ups. Ensure the link with our Customer Service teams. Facilitate communication between stakeholders across different time zones. Participated in web design using Figma to ensure design consistency. Monitored project updates: reportings & follow-ups. Ensure the link with our Customer Service teams. Facilitate communication between stakeholders across different time zones. Participated in web design using Figma to ensure design consistency.

Store and E-commerce Manager

• Feb 2020 - Sep 2020

Operation Management of the store: aftersales, logistics, stock management, online order. Build in-store launch. Customer relationship management. Create marketing content for promotional and advertisement in social media. Operation Management of the store: aftersales, logistics, stock management, online order. Build in-store launch. Customer relationship management. Create marketing content for promotional and advertisement in social media.

Assistant Project Coordinator

• Jul 2019 - Jan 2020

Coordination and management projects: planning, guidelines, milestones, learning. Weekly monitoring of customer feedback. Preparation of steering committee, data reports and project related topics with the team. Monitor project budgets, expenses, and resources allocation. Stakeholders Management. Coordination and management projects: planning, guidelines, milestones, learning. Weekly monitoring of customer feedback. Preparation of steering committee, data reports and project related topics with the team. Monitor project budgets, expenses, and resources allocation. Stakeholders Management.

Project Management Intern

• Jan 2019 - May 2019

Contribution of the development to implement new features in the tech-filing system. Organized and supervised the Annual Tax filing and Tax Campaign Dialogue Event. Implementation of weekly reporting on key indicators and monitoring of KPIs to ensure the project deployment of the project. Contribution of the development to implement new features in the tech-filing system. Organized and supervised the Annual Tax filing and Tax Campaign Dialogue Event. Implementation of weekly reporting on key indicators and monitoring of KPIs to ensure the project deployment of the project.