Experience

Mana Academy Charter School
• 1 - 100 Employee
• Elementary Education Teacher

  • Aug 2019 - Present

C3/CustomerContactChannels, Inc.
• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee
• Operations Supervisor

  • Oct 2010 - Present

Pacific Heritage Academy
• United States
• Education Administration Programs
• 1 - 100 Employee
• Elementary Education Teacher

  • Jul 2016 - Jul 2019


BYU Multicultural Student Services

• OFFICE SPECIALIST

  • Sep 2009 - Dec 2009

  Systematized record tracking and accurate imaging Compiled student file information by year and document type Transported student files with confidentiality and care Systematized record tracking and accurate imaging Compiled student file information by year and document type Transported student files with confidentiality and care

• DIRECTOR ASSISTANT

  • Sep 2008 - Jul 2009

  · Assisted Director with student scholarship database. · Organized and maintained student files. · Researched and evaluated office programs.

• ADVISOR ASSISTANT

  • Sep 2007 - Sep 2008

  SUMMER OF ACADEMIC REFINEMENT (SOAR) · Facilitated SOAR programs and events. · Advertised, prepared, and sent mailers to SOAR applicants and contributors. · Systematized student files and registration. · Monitored and managed counselor responsibilities; 14 counselors.

• SOAR COUNSELOR

  • May 2007 - Aug 2007

  · Mentored 11th grade students; 200 prospective college students. · Entrusted with stewardship over 7-10 girls each week for 3 weeks. · Planned and implemented program events. · Participated in and encouraged service, learning, and character building. · Presented workshop on university and office expectations of students during program.

• FOUNDATIONS COORDINATOR

  • Jan 2007 - May 2007

  Coordinated 9th grade College Preparation Program Promoted goal setting, prioritization and balanceDeveloped meetings and committees for volunteersAssisted with student, parent and volunteer needs Transcription Express (On Call



Transcription Express

• United States
• Insurance
• 1 - 100 Employee

• DATA ENTRY SPECIALIST

  • Aug 2006 - Jan 2007

  Input names and addresses through internet website Keyed for various companies such as: Motorola, Time Inc., and Office Depot Worked under very limited and/or no supervision Met deadlines and quotas Input names and addresses through internet website Keyed for various companies such as: Motorola, Time Inc., and Office Depot Worked under very limited and/or no supervision Met deadlines and quotas



Teleperformance USA (Juniper

• RELATIONSHIP MANAGER

  • Feb 2006 - May 2006

  Managed customer credit card accounts Gathered and entered pertinent information Resolved customer issues Managed customer credit card accounts Gathered and entered pertinent information Resolved customer issues



Teleperformance USA (Bank One

• CUSTOMER SERVICE SPECIALIST/SUPERVISOR

  • Apr 2004 - Aug 2004

  Assisted customer resolve issues Assessed customer needs Supervised groups Trained new employees Assisted customer resolve issues Assessed customer needs Supervised groups Trained new employees