Experience

Snelling Business Systems
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Chief Operating Officer

  • Feb 2020 - Present


Siemens - Dudgeon, Galloper & Gun Fleet Sands Wind Farms

• Operations Manager

  • Mar 2017 - Dec 2019

  As Operations Manager i am responsible and accountable for ensuring implementation and adherence to strategies, policies, processes and methods for service operations activity technically and commercially for Dudgeon Wind Farm, Galloper Wind Farm and Gun Fleet Sands Wind Farm. My duties include but are not limited to. * Setting the standards, expectations, guidelines and culture to achieve an incident and injury free project execution in alignment with Zero harm policy * Ensure effective project start-up and integration through effective stakeholder engagement within sales process, readiness and commissioning in alignment with Business Objectives and customer expectations * Management, governance and planning of wind farm operations, adopting principles of MTBV throughout the execution phase to ensure availability maximized, costs optimised, project schedule and key targets are met * Management of customer relationship through effective communication plan and escalation process to ensure contract requirements and expectations are met * Regular reporting / updates to senior management advising of project progress to plan, KPI's. Advise of areas requiring escalation, decision for resolution * Accountability for financial performance to optimise gross profit, cash flow and project related assets. * Continually drive and encourage operation team to innovate, continually improve and standardise business processes, sharing and adopting best practice where applicable * Leadership, mentoring and development of operational team members embracing company values and ethics * Effective management of risk and opportunities, contract and claims through risk mitigation measures * Management and regular monitoring of compliance to applicable standards, rules and regulations Show less



Tyco Fire Products

• Industrial Machinery Manufacturing
• 500 - 600 Employee

• Operations Manager

  • May 2016 - Mar 2017

  As part of the Senior Management team at the Great Yarmouth manufacturing site i supported the agreed business improvement projects along with the following day to day running. Developing and executing order fulfillment processes (aligned globally) Implementing internal department SLA's to improve the order expedite process; measure to implemented SLA's drive improvements to SLA's to align with customer expectations Create and implement prioritization criteria and governance model for inquiries and escalations. Create and manage the process to research backorders and backorder. Communication to improve upon proactive communications and reduce reactive communications. Develop and implement strategies to shift from reactice to proactive customer interaction in partnership with the directors. Develop strong partnerships and interfaces with other groups within Tyco global business to drive improvements to the customer experience. Ensure agreed performance metrics are met and exceeded, to enhance customer satisfaction. Coach and mentoring the team by leading by example. Show less



Archant

• United Kingdom
• Book and Periodical Publishing
• 700 & Above Employee

• IS/IT Project Manager

  • May 2015 - May 2016

  My role as the IS/IT Project Manager applied Prince2 and Agile PM methodology for implementation of B2B business systems, application development and infrastructure using Java Script and .NET. I initiated and managed IS/IT software and digital projects in accordance with the group IS department standards. Worked with group managers to develop and refine project management methodology by contributing to the effective management and ongoing development of the programme delivery team. Duties also included but limited to: Management of technical team including the development team. Management of the test team. Management of sub-contractors and third party suppliers. Management and control of project scope, budget, resourcing, risks, issues and change. Managing software delivery lifecycle. Identification, management and communication of the project risks and issues. Delivering business presentations. Chairing the change approval board. Communication meetings with stakeholders. Producing and publishing project highlight and progress reports. Developing document templates, processes and management tools. Liaising with other project managers and resource managers on cross project related issues, dependencies and interfaces. Show less



AST Marine Sciences Ltd

• Operations Manager - AST Marine Sciences Ltd

  • Oct 2012 - May 2015

  My position at AST Marine Sciences Ltd was to provide Project Management services using Prince 2 and Agile methodologies and Operational Delivery for UK and International Government contracts of Vessel Monitoring Systems. The key contracts were for the UK Fishing Authorities on behalf of the UK Government (DEFRA), UK fishing vessels, Sierra Leone, Ireland and Holland. • Attending and holding project board meetings to coordinate progress, incident management, managing change, resource planning, quality management, issues and risks are being addressed within contract budget, too deliver key stakeholder satisfaction. • Managing internal projects for new hardware designs/developments and software applications. Creating the business case, product initiation document, initial stage plan through to completion, within budget and timescales. • Directing fault investigation for technical issues, documenting risks for the hardware devices and production of internal and external reports measuring contractual SLA’s and KPI’s. • Coordinating with manufacturers and 3rd party suppliers to underpin project delivery and operational support to maintain excellent customer service standards, aligned to the numerous EU regulations that must to be adhered too. • Managing a team of 10 employees including administrators, sales and the technical services department, I ensured these departments run and operated effectively together within company guidelines. • Working with the Director to create business strategy and plans to grow the company globally, managing the P&L, stock control, Health and Safety, QMS and negotiating commercial rates from all suppliers/engineers to maximise profit margin. • Responsibility for the day to day management of the business, reviewing the company processes on a regular basis to bring maximum efficiency adhered to best practise. I worked towards creating a Service Management Tool to assist this. Show less



Swains Plc

• United Kingdom
• Photography
• 1 - 100 Employee

• Head of Business Mobiles

  • 2011 - 2012

  I was assigned a brand new division at Swains to start up a Business Mobile Phones offering, enhancing the product range from the business. I created the business plan, forecast, new processes and procedures including a billing platform. Once the business was up and running I trained internal staff on the end to end processes. I visited all Channel Partners showing them the new product and training them on how to re-sell the product. The company also sold direct to businesses which I was responsible for. Produced monthly sales reports for the Directors and sales targets were achieved within the set targets. Also covered the out of hours support for mobile solutions. Show less


Danwood
• Retail Office Equipment
• 1 - 100 Employee
• Business Account Manager

  • 2008 - 2011

Highland News - Scottish Provincial Press
• Field Sales Executive

  • 1996 - 2006