Experience

West One Loans

• United Kingdom
• Financial Services
• 1 - 100 Employee

• National Sales Manager

  • Jan 2019 - Present



Mint Property Finance

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Business Development Manager

  • Oct 2018 - Dec 2018



Yorkshire Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Area Manager

  • Mar 2003 - Mar 2018

  Translated organisational priorities into plans and deliverables and led the branch and mortgage teams to successfully implement, consistently surpassing expectations in a risk averse and cost focussed environment.Good knowledge of the mortgage, insurance and savings regulations MMR, MCOB, ICOB and BCOB and second line T&C supervised these business areas to achieve compliance standards.Coached and developed a remote team of Managers to lead the delivery of a seamless experience for Retail Savings, Home Insurance and Mortgage customers to grow business and improve the customer experience. Enhanced the Nunwood Net Promoter score from 55 to 78 within a twelve month period.Track record in delivering complex change across the area team of seventy colleagues through effective leadership.Analysed management information, customer insight and quality data to identify emerging risks and ensure actions to mitigate before risk materialized. Show less

• Branch Manager

  • Jan 2000 - Mar 2003

  Leadership of various flagship branches to achieve commercial and audit expectations whilst ensuring all customer interactions were positive and compliant with regulations.

• Business Development Manager

  • Jun 1995 - Dec 1999

  Business Development through both local and national intermediary relationships across the North West of England and Scotland.