Experience

New Jersey Division of Taxation

• United States
• Government Administration
• 1 - 100 Employee

• Administrative Analyst 3 - Information Systems

  • Sep 2018 - Present

  Primary analyst for the Partnership Tax,Homestead Property Tax Rebate, and Federal/State offsets. Back-up analyst for the New Jersey Gross Income Tax.Query the mainframe using the Natural programming language for information requests from within and without the Division. Create queries to pull information from the Division's mainframe using both ANTU (Natural) and SQL (via TerraData).Create VBA macros to perform repetitive system tasks.Liaise between different Divisions and Departments.Make minor system corrections, or liaise with the Office of Information Technology to implement larger systemic corrections.Create and manage the specifications and requirements for software vendor replacement forms for the Partnership Tax.

• Information Technology Specialist

  • Sep 2012 - Sep 2018

  Primary analyst for the Partnership Tax and the Homestead Property Tax Rebate. Back-up analyst for the New Jersey Gross Income Tax.Query the mainframe using the Natural programming language for information requests from within and without the Division. Create queries to pull information from the Division's mainframe using both ANTU (Natural) and SQL (via TerraData).Create VBA macros to perform repetitive system tasks.Liaise between different Divisions and Departments.Make minor system corrections, or liaise with the Office of Information Technology to implement larger systemic corrections.Create and manage the specifications and requirements for software vendor replacement forms for the Partnership Tax.

• Taxpayer Service Representative 1

  • Mar 2011 - Sep 2012

  Supervised 13 employees of varying experience levels.Reviewed employee work for accuracy and completeness. Provided feedback to employees via performance evaluations and one on one meetings.Tracked employee statistics and progress via monthly reports.

• Taxpayer Service Representative 3

  • Jun 2005 - Mar 2011

  Answered taxpayer correspondence and phone calls in order to assist taxpayers with issues they may have had with their filings.Reviewed taxpayer accounts to make corrections to approve taxpayer refunds or bills, or outreached taxpayers for additional information to provide an accurate resolution.