MD Assistant

• Feb 2023 - Present

International Participant Support Coordinator for EXPO 2020

• Jun 2021 - Mar 2022

Key Responsibilities ●Tracking / Scribing all communications from calls /meetings /briefings and emails- and ensuring daily updates of the Tracker. ●Trained on the World’s event management software (EBS- Ungerboeck) and given the responsibility for booking artists shows / events and updating all calendar programming changes in the system. ●Tracking and reviewing all changes across 4 different platforms (Programming Schedule Tracker, EBS system, Events Tracker- and Internal Calendar Programming) ensuring the information is in alignment and all the necessary stakeholders are aware and communicated to promptly. ●Logistics and administrative coordination for suppliers’ / artists accreditation and performance permits. ●Worked closely with the project managers in collection of artists documents, event descriptions and ensuring the information is promoted by the publishing team in the website and all social media platforms. ●Prepared detailed weekly events report with analysis summaries, which were circulated amongst the events and programming team. Show less

Exhibition Coordinator / Events Assistant

• Aug 2016 - Mar 2020

Key Responsibilities ● Technical programme lead and registration lead for workshops and conferences; Managed delegates ranging 40-150 for workshops and up to 2000+ delegates for conferences. ● Successfully managed 20+ medium to large events throughout the project cycle. ● Delegate and speaker acquisition through liaising with stakeholders and targeting potential attendees through database filter/headhunting and conducting cold outreach activities to companies and individuals. ● Worked closely with the customer service department with membership renewals, activating membership leads, promoting and registering new members into the system. ● Worked alongside event managers to meet specific objectives and timelines by researching content, developing schedules, sponsorship packages and reconciling budgets. ● Logistics and administrative coordination for event budget, venues and travel expenses; prepared staging guides for room set-ups alongside external suppliers. ● Used internal customer relationship management (CRM) databases such as personify, event business management software (EBMS) and OASIS software to maintain and increase growth in customer and membership records, delegate registrations and author participation. ● Worked with the marketing team to prepare promotional collateral which included digital newsletter broadcasts, website, social media marketing, application updates, copy writing and proof reading the promotional items. ● Reviewed, provided guidance and advice to speakers and authors and ensured they submitted their Abstracts and Manuscripts according to the organisational standards before publishing to OnePetro (online library). ● Prepared detailed weekly pre- and post- events reports with analysis summaries, which were circulated amongst the events team, other internal departments and global offices. ● Travelled for meetings and execution of events in GCC, South Asia and North Africa. Show less

Executive Assistant/Client Service (Temporary Position)

• Mar 2015 - Sep 2015

Key Responsibilities ● Created work-flow systems for effective and efficient record handling which increased the quality in the customer service offered to clients. ● Conducted consultations with clients interested in the corporate photography services offered. ● Developed an internship training process for prospective candidates, carrying out quality assurance tests and evaluating the candidates for the duration of their work experience. ● Attended business meetings and forums on behalf of the CEO, prepared minutes and held post-meeting discussions with management to schedule deadlines and complete follow-up tasks. ● Responsible for diarising CEO daily schedule and client appointments. Show less

Administrative and Events Team Support, (Financial Unit)

• Jan 2014 - Feb 2015

Key Responsibilities ● Administered production processes and monitored projects from conceptualisation to implementation, managing budgets and time-sensitive action items for various workshops. ● Built and maintained stable professional relationships with clients, colleagues and suppliers by managing operational and administrative functions to ensure successful events. ● Departmental support for a team of 5 managers overseeing administrative tasks such as travel schedules and meeting deadlines. ● Handled sensitive information according to confidentiality policy and procedures in place. ● Completing onsite inspections for quality assurance purposes to meet organisational standards and requirements. ● Worked with internal teams across global offices and was responsible for delivering reports to global teams promptly. Show less

Administrative Assistant

• Jan 2012 - Dec 2013

Key Responsibilities ● First point of contact making and filtering calls, responded to emails and face-to-face queries from customers and suppliers. ● Managed a payment tracking system to ensure suppliers were paid within the payment cycle. ● Maintained a comprehensive record management and filing system to increase efficiency. ● Researched and followed up on quotations as part of the decision making process for various services needed by the organisation. ● Drafted letters and documents, record keeping of office supplies and property movement. ● Scheduled and coordinated meetings, appointments and travel arrangements for Managers. Show less

Project and Client Service Coordinator

• Jan 2008 - Dec 2011

Key performance indicators for the projects were – sampling and product launch, product repositioning, product availability and visibility, re branding and influencing consumer behavioral change of the product across Kenya. Projects and Accounts Assigned a. Product Repositioning – Royco Market Listing, 2010 for Unilever Kenya Limited. b. Sampling and Product Launch – Alvaro project, 2009 for East African Breweries, alongside The Agricultural Society of Kenya Show and Annual Standard Chartered Marathon. c. Re branding – Faulu Kenya, 2008 (Microfinance Institution). Key Responsibilities ● Used ‘Above The Line’ (ATL) mass media platforms such as television, radio, billboards, print advertisements, direct mail and Internet marketing and ‘Below The Line’ (BTL) PR campaigns such as roadshows, brochures, banners, products demo and sampling to reach target audiences for the purpose of creating brand awareness. ● Worked closely with clients to disseminate project specifications to ad hoc staff ensuring projects ran well. ● Focal point for media institutions contracted to work on projects alongside the organisation to drive successful promotional campaigns. ● Prepared weekly progress reports and presentations for clients and provided final reports at the end of each project. ● Recruited, managed and trained junior staff members to company standards and with project guidelines. ● Facilitated HR tasks ensuring ad hoc staff had statutory documents as per the Employment Act and organised payroll. Show less

Customer Care Executive

• Jan 2007 - Dec 2007

Key Responsibilities • Handled feedback and customer complaints, responding accurately with favorable solutions. • Ensuring all complaints is responded to in a timely and professional manner. • Sending emails out to clients in case of any relevant information as required. • Timely and accurate response to email queries from customers Key Responsibilities • Handled feedback and customer complaints, responding accurately with favorable solutions. • Ensuring all complaints is responded to in a timely and professional manner. • Sending emails out to clients in case of any relevant information as required. • Timely and accurate response to email queries from customers