Experience

KPMG France

• France
• Financial Services
• 700 & Above Employee

• Chargée communication et marketing KPMG Sud-Ouest

  • Mar 2019 - Present

  Région de Bordeaux, France Gestion de la communication interne et externe Création de supports (newsletter, ppt, flyer, post) Réalisation d’enquêtes de prospection Alimentation du CRM avec création de tableaux de bord et rapports Organisation d’évènements (conférence, soirée, petit déjeuner, team building…) Création de contenu sur les réseaux sociaux, formation des collaborateurs pour booster notre présence sur Linkedin Suivi des actions commerciales après événement



KPMG

• Canada
• Accounting
• 700 & Above Employee

• Hôtesse d'accueil - service clientèle

  • Nov 2018 - Present

  Région de Bordeaux, France



KPMG Australia

• Australia
• Business Consulting and Services
• 700 & Above Employee

• Client Services

  • Oct 2015 - Oct 2017

  sydney - Provides Client Services which includes meeting and greeting all clients and Event Management. - Responding to all national switchboard and departmental phone calls. - Delivery of superior service to all internal and external clients ensuring that the reputation of the business is maintained at all times.



Air France

• France
• Airlines and Aviation
• 700 & Above Employee

• Reservations Sales Agent

  • Aug 2014 - Oct 2015

  Mission : Handling incoming calls, emails and via social media (twitter/facebook) from clients to sell and inform about Air France, KLM and SkyTeam products • Handling clients enquiries regarding reservations in both English and French : - Supply information, book and issue tickets using Amadeus - Calculate complex fare estimate • Handling after-sales queries : - Handle clients request with respect to modifications and refunds - Handle queues related to schedule changes and… Show more Mission : Handling incoming calls, emails and via social media (twitter/facebook) from clients to sell and inform about Air France, KLM and SkyTeam products • Handling clients enquiries regarding reservations in both English and French : - Supply information, book and issue tickets using Amadeus - Calculate complex fare estimate • Handling after-sales queries : - Handle clients request with respect to modifications and refunds - Handle queues related to schedule changes and contact clients when required - Handle clients issues related to their trip when relevant Show less



Castlereagh Boutique Hotel

• Front Desk Receptionist

  • Feb 2014 - Aug 2014

  Région de Sydney, Australie Receptionist : Managing phone calls, customer needs, providing friendly customer service, processing reservations, using Opera System - Bar, Food & beverage attendant



TRUFFAUT

• France
• Retail
• 700 & Above Employee

• Front Desk Receptionist

  • Jun 2008 - Oct 2012

  Région de Bordeaux, France Receptionnist, Checking deliveries & stock control, Managing phone calls & customers needs, Cashier



Centre social de Beutre

• Animator

  • Jun 2007 - Aug 2012

  Région de Bordeaux, France Social work with children and their families, Organising activities, Collecting funds to enable families to participate in activities and trips, Help with homework...



Armand Thiery

• France
• Textile Manufacturing
• 500 - 600 Employee

• Sales Assistant

  • Jan 2008 - Aug 2010

  Sales assistant for the clothes brand in peak period, Customer service, Cashier