Experience

Business in the Community Ireland

• Ireland
• Non-profit Organizations
• 1 - 100 Employee

• Business Development Executive

  • Jun 2021 - Present



Ulster Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Project Manager Program Management Office

  • Jun 2017 - Dec 2019

  Established and managed bespoke customer appeals process as part of the Bank’s tracker mortgage remediation programme, conforming to Regulatory requirements. Role involved oversight of an in-house operational team, appointment of/engagement with two independent external arbitration panels, design of reporting structures/metrics and presentation of weekly progress updates at senior management/ programme office project governance meetings. Established and managed bespoke customer appeals process as part of the Bank’s tracker mortgage remediation programme, conforming to Regulatory requirements. Role involved oversight of an in-house operational team, appointment of/engagement with two independent external arbitration panels, design of reporting structures/metrics and presentation of weekly progress updates at senior management/ programme office project governance meetings.

• Sustainability & Community Affairs Manager

  • 2007 - Apr 2017

  Shaped Ulster Bank's strategic community direction in both Ireland and Northern Ireland, adapting to the global financial crisis, with particular focus on financial education, financial inclusion and supporting enterprise.Researched and identified education and community partners in both jurisdictions to support the Bank’s objectives, including education bodies, charities, money advice and consumer information agencies.Responsible for early development of Ulster Bank's corporate sustainability and community programmes in Ireland and Northern Ireland, including:- MoneySense for Schools, Ireland's largest financial education programme for secondary schools- Employee volunteering programmes- Charitable Giving schemes- Measurement and Reporting structures- Sustainability Reporting, development environmental management policies, employee wellbeing & development, community engagement & strategic community support policies and programmes.- Peer to peer benchmarking in Ireland and Northern Ireland.



Central Bank of Ireland

• Ireland
• Banking
• 700 & Above Employee

• Consumer Personal Finance Writer / Consumer Research specialist

  • 2003 - 2007

  Managed a small team charged with development of a range of consumer financial information publications (online and in print) in Plain English - on pensions, mortgages, savings & investments, frauds and scams and many other personal finance issues. Instrumental in development of consumer portal www.itsyourmoney.ie (precursor to CCPC Money Hub). Developed first phase of Irish consumer financial capability research in 2006/2007. Managed a small team charged with development of a range of consumer financial information publications (online and in print) in Plain English - on pensions, mortgages, savings & investments, frauds and scams and many other personal finance issues. Instrumental in development of consumer portal www.itsyourmoney.ie (precursor to CCPC Money Hub). Developed first phase of Irish consumer financial capability research in 2006/2007.