Experience

Wurth Electronics Australia / New Zealand

• Australia
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Consultant

  • Jun 2022 - Present



ANZ Banking Group Ltd

• ANZ Bank Lending/Customer Service

  • Jul 1984 - Aug 2015



Retired presently from ANZ Bank.

• Victoria, Australia

• Retired ANZ Banking Group, Consumer Lending inclusive of daily Customer Service Officer.

  • Jul 1984 - Aug 2015

  I joined the ANZ Bank in 1984 as a Teller for one year, then I got promoted to Consumer Lending Officer's Assistant from October 1986 to 2015. Customer Service Officer 1984-2015. All above roles included the role of daily Customer Service Officer and became very experienced across this field. I always maintained quality service, advising and resolving issues and complaints throughout my entire Banking Career. I thoroughly enjoyed meeting the needs of Customers which I built a great repour with. This to me was a major priority. Show less



ANZ

• Australia
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Jul 1984 - Aug 2015

  Key strengths, skills and achievements:A highly motivated and progress-focused ANZ Bank staff member incorporating daily Customer Service duties over the past 31 years. I have developed a longstanding background in this industry with a track record of initiative and dependability, the ability to effectively work with pressure managing critical situations. A focused Team Participant and work very well with all staff members. Adapted to changing priorities, problem solving, following through and delivering results.Customer service is the most important job role of my career, making sure they are our number one focus, meeting their needs, whether it be opening an account tailored to their requirements, advising them Lending requirements for Housing loans, Savings account interest rates which are relative to their own personal status.Time punctual and have the ability to complete all Customer service tasks on or before deadlines. I apply general greetings to customers daily.Consistent follow ups with customers through email as well as out band and inbound telephone calls. Show less

• Customer Service Representative and Consumer Lending Officer.

  • Jul 1984 - Aug 2015

  A highly motivated and progress-focused ANZ Bank staff member incorporating daily Customer Service duties over the past 31 years. I have developed a longstanding background in this industry with a track record of initiative and dependability, the ability to effectively work with pressure managing critical situations. A focused Team Participant and work very well with all staff members. Adapted to changing priorities, problem solving, following through and delivering results.Customer service is the most important job role of my career, making sure they are our number one focus, meeting their needs, whether it be opening an account tailored to their requirements, advising them Lending requirements for Housing loans, Savings account interest rates which are relative to their own personal status.Time punctual and have the ability to complete all Customer service tasks on or before deadlines. I apply general greetings to customers daily.Consistent follow ups with customers through email as well as out band and inbound telephone calls. I am a highly motivated and progress-focused ANZ Bank, Customer Service Officer/Lending with a long-standing background in this industry. With a track record of initiative and dependability, I have strategic initiatives which I believe will prove valuable to your company.Throughout the course of my career, I have perfected my complaint resolution and time management abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency.In my previous role, I contributed customer service, teamwork, and customer service toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong problem-solving talents. I enjoy collective brainstorming sessions with all staff to coordinate activities to achieve a common goals. Show less