Experience

Athena
• United States
• Engineering Services
• 1 - 100 Employee
• Executive Assistant

  • Jun 2022 - Present


Magic, Inc

• Public Relations and Communications Services
• 1 - 100 Employee

• Operations Specialist

  • Mar 2020 - Jun 2022

  ● Handled research, lead generation, inbox and calendar management, and travel management for multiple business executives ● Responsible for handling customer inquiries and collecting required documentation for a global recruitment agency ● Scheduled and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties ● Attended personal services for clients including grocery shopping, scheduling cleaning appointments, online orders, and meal delivery


Fruit Street
• United States
• Wellness and Fitness Services
• 1 - 100 Employee
• Physician Recruiter

  • Mar 2020 - Apr 2021


Ambulnz

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Accounts Receivable Specialist

  • Jan 2019 - Jan 2020

  • Responsible for accurate billing and follow up of ambulance healthcare claims. • Investigate claim denials from healthcare payers to ensure accuracy by reviewing services patient received • Ensured collections of claim payment including filing appeals and collating medical records to determine medical necessity • Responsible for accurate billing and follow up of ambulance healthcare claims. • Investigate claim denials from healthcare payers to ensure accuracy by reviewing services patient received • Ensured collections of claim payment including filing appeals and collating medical records to determine medical necessity



UnitedHealth Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Team Manager

  • Jul 2017 - Jan 2019

  • Supervised the daily/weekly/monthly activities of a team of 15 to 20 AR representatives • Provided regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews • Handled escalated and complex customer issues, helping to provide resolution and settlement of account

• Subject Matter Expert

  • Feb 2016 - Jul 2017

  • Subject Matter Expert (SME) for team members and internal customers to help identify and resolve issues• Training for new hires and floor support for all collectors for any inquiries or questions• Client coordination for any product-specific updates• Quality audit for AR representatives with progress monitoring and coaching

• Billing Representative

  • Jun 2014 - Feb 2016

  • Monitoring of outstanding balances and taking appropriate actions to ensure clients pay as billed• Denial management and accounts receivable resolution



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Process Improvement Coordinator

  • Oct 2012 - May 2014

  • Analysis of customer experience surveys • Quality audits with progress monitoring and coaching• Formulation and facilitation of process improvement projects• Auditing of existing processes for effectivity and development

• Assistant Team Lead

  • May 2012 - Oct 2012

  • Administrative tasks and escalation analyses• Floor support for CSRs and New Hires

• Customer Service Representative

  • Apr 2011 - May 2012

  • Verification of benefits and authorization requirements• Providing claim interpretation and claim payment resolution