Experience

Upflex

• United States
• Real Estate
• 1 - 100 Employee

• Space Partnership and Acquisitions Manager

  • Nov 2020 - Present

  Upflex is the B2B SaaS platform for on-demand, flexible & safe workspaces. We strive to make businesses more efficient & sustainable, while giving employees access to our global network of workspaces — including ones close to home. We are one provider for access to the leading coworking and flexible workspaces globally. Upflex is the B2B SaaS platform for on-demand, flexible & safe workspaces. We strive to make businesses more efficient & sustainable, while giving employees access to our global network of workspaces — including ones close to home. We are one provider for access to the leading coworking and flexible workspaces globally.



Remote Year

• Travel Arrangements
• 1 - 100 Employee

• Director of Customer Success

  • Oct 2019 - Nov 2020

  Remote Year is a work and travel program that facilitates personal and professional growth through immersive international travel for either 1, 4, 6, or 12 months with communities of 30-50 people (Remotes). As a Director of Customer Success for our off-program clients (before Remote Year they are Premotes, and after Remote Year they are Citizens), I ensured that each piece of their customer journey was inclusive, engaging, and productive.- Managed the Customer Success Team and worked closely with the product team in the development of new products for Remote Year's travelers - Supported 2000+ people transition to remote work lifestyle through hosting webinars & creating content - Hosted weekly webinars with the purpose of creating genuine connections amongst Remote Year participants and introducing DEI expectations and tools to all travelers.- Prepared the pre-launch process of 10+ Remote Year programs across 12 countries.- Assisted in the design of the onboarding/customer experience journey for all Remote Year new products.- Managed all communication platforms for Remote Year pre-program processes.- Involved in quarterly revenue generation for the company by developing, executing, and bringing to life new productsA normal week for me included...- Iterating on and improving the Onboarding journey I've built from scratch,- Building out processes for Remote Year's alumni program (Citizenship) and driving sales,- Executing successful new product launches with the larger Remote Year Product Team,- Analyzing customer feedback and ideas to continually improved existing offerings,- Achieving the elusive "inbox zero" by resolving customer inquiries and support requests,- Collaborating with three reporting team members to collaborate and execute on new ideas,- Co-facilitating webinars to share knowledge and engage with our Premote community,- Writing email content and building campaigns to keep Premotes and Citizens engaged, and Show less

• Regional Experience Director

  • Apr 2017 - Oct 2019

  - Responsible for ensuring that the Remote experience throughout the region was consistent and engaging through tracking, monitoring, and improvements based around:* Local immersion and other locally based programming* Professional and personal development opportunities* Lifestyle design and support* Arrival and departure experiences- Lead hiring, training, and onboarding efforts for local Experience Managers in 5 countries in Latin America- Support and manage Experience Managers across the region, ensuring strong individual performance and effective team collaboration and culture- Continuously improve processes through strategic initiatives based on Remote and employee feedback- Work tightly with Central Programming Directors and the Experience Managers to roll out new global initiatives across the region- Work closely with the Regional Operational Director to support operations and transitions throughout the region as needed Show less

• Experience Manager

  • Oct 2016 - Mar 2017

  - Responsible for being one of the main contacts in Mexico City. - Interact with Customers in group, and individual settings on a daily basis.- Effectively communicate local knowledge through existing RY tools and individual and group in-person interactions.- Design and execute local programming to provide a platform for unique, locally immersive experiences in Mexico City. - Provide on the ground support on sensitive and/or urgent matters.- Work in tandem/support the Ops Lead. Show less



South of Arden

• United States
• Medical Practices

• Head of Communications

  • Apr 2014 - Jun 2016

  - Responsible for managing and directing internal and external communications. - Organizing skype bilingual meetings with designers and founders. - Supervise the public relations of the company. - Develop content and editorial strategy to position the brand. - Create communication strategies. - Serve as the key spokesperson and media contact for the organization. - Translate documents and media content. - Assist in the creation and content for social media platforms. - Provide input on the go-to-market strategies for new product launches including product messaging, positioning, and launch plans. - Write briefs, manage content and creative resources, and ensuring that all aspects of marketing and communications are on brand. - Develop and inspire team members to push boundaries, leverage new approaches to produce high impact results. Show less



The Bay School of San Francisco

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• World Languages Department Head & Social Events Lead at The Bay School

  • Jul 2013 - Jun 2016

  Social Events Lead Led fundraiser events while working with the student body to support local and worldwide organizations. Organized high-quality social events, including choosing unique venues that inspired attendees to create memorable connections in a positive environment. Created lasting relationships with multiple entertainment companies, photographers, and caterers. Successfully organized Prom for 200+ attendees, managing budgets and multitasking to successfully create a memorable event. Worked closely with the SLC (student life committee) organizing all school events and projects that helped the improvement of the environment, the needs of student body, faculty, and staff. Organized all school social events that required organization, budgeting, and planning to successfully achieve the school’s goals of all social events involving the internal and external community. Department Head Lead the world languages department in the creation of a new curriculum. Help report daily, weekly and monthly progress of the world languages department. Oversaw the placement testing of prospective students. Managed meetings and set up weekly and monthly agendas. Worked on the professional development for the current faculty and department. Worked on the creation of a new schedule while successfully collaborating with other department heads. Interviewed and helped with the hiring process of candidates for several of the new hires of the school. Worked closely with the Learning Services team to develop new techniques for students with learning differences. Wrote 20+ recommendation letters for colleges and organizations for students. Spanish Teacher Teach Spanish levels 1-4 giving a new meaning to what learning languages really means, creating innovative lessons. Create Syllabus, daily lesson plans, quizzes, exams and study-guides. Work in a one-on-one computer environment and used technology as a daily tool for education, organization, budgeting, mapping, and planning. Show less



Julia Morgan School for Girls

• United States
• Education Administration Programs
• 1 - 100 Employee

• Spanish Instructor

  • Jun 2012 - Jun 2013

  8th grade Spanish teacher. Equivalent to level 2A (advance) and 2R (regular) of Spanish language. Design Spanish units; prepare students to take the National Spanish Exam; create lesson plans; grade assignments, quizzes, and exams. Attend professional development workshops; participate in open house and parent/teacher conferences; fill out progress reports; focus on incorporating multiple technology material within the classroom; work with students of varying needs; supervise lunch periods and field trips. Assist as an advisor at the school's advisory 8th grade program. Show less



The Principia

• Education
• 1 - 100 Employee

• High School Spanish Instructor

  • Jul 2008 - Jun 2012

  Developed a course and curriculum for Spanish speakers. Successfully lead a trip to Spain in March of 2011. Faculty teacher of Spanish levels 1, 2A (advance), 2R (regular), 3A, 3R, 4, 4H (Honors), and 5AP. Design Spanish units; prepare students to take the National Spanish Exam and 5AP Language Exam; create lesson plans; grade assignments, quizzes, and exams; attend professional development workshops; participate in open house and parent/teacher conferences; fill out progress reports; focus on incorporating multiple technology material within the classroom; work in a one-to-one computer environment; work with students of varying needs; supervised field trips and all school events. Show less