Acting as Team Leader | Operations Specialist | Financial Crime Unit

• May 2023 - Present

Deputy Team Leader | Operations Specialist | Financial Crime Unit

• Oct 2021 - May 2023

March 2022 - April 2023 Deputy Team LeaderSince February 2021: Quality Checker- 2 months of providing support as Quality Checker for PwC office in Luxembourg (on-site)

AML/KYC Senior Analyst | Financial Crime Unit

• Jan 2021 - Sep 2021

Since February 2021: Quality Checker- continuously developing of analytical skills- reviewing KYC profiles prepared by the analysts- using production quality tools to perform quality checks ensuring that all quality related findings are captured properly- supporting and coaching analysts in addressing quality issues- proposing actions to improve quality within the team- being up to date with policy & procedure changes

AML/KYC Analyst | Financial Crime Unit

• Feb 2019 - Dec 2020

- reviewing corporate clients against AML risk within highest quality- remediation of KYC documentation for existing clients- identifying and escalating potential reputational risks and operational risks- screening and identifying adverse media and sanctions links to reviewed entities, mitigating risks or escalating issues based on the comprehensive research of available sources- reviewing customer profiles from different clusters, with different specific and with different risk and Due Diligence levels- providing shadowing sessions for new joiners- cooperating with Subject Matter Experts Team- cooperating with other departments and process managers, in order to implement the ideas toimprove various processes- delivering timely and high quality accurate research, extracting relevant data from various publicsources, such as registries and stock exchanges databases Show less

Customer Service Manager

• Apr 2016 - Jan 2019

Acting Managing Director (September 2017 – January 2019) - creating and implementing new procedures of administrative work - creating marketing strategies - managing customer service - supervising a team and sales targets - recruiting and training of the new office workers - professional B2B and B2C customer service Acting Managing Director (September 2017 – January 2019) - creating and implementing new procedures of administrative work - creating marketing strategies - managing customer service - supervising a team and sales targets - recruiting and training of the new office workers - professional B2B and B2C customer service

Training Specialist

• Sep 2015 - Mar 2016

- organizing courses of MS Office products in various cities of Poland - active sales of company products - helping with the recruitment of the new trainers - organizing courses of MS Office products in various cities of Poland - active sales of company products - helping with the recruitment of the new trainers

Customer Services Specialist

• Jan 2013 - Aug 2015

- organizing language courses - professional B2C customer service - active sales of company products - organizing language courses - professional B2C customer service - active sales of company products