Paulina Trampczynska
Senior Customer Experience Manager at GetResponse- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Professional working proficiency
-
Russian Professional working proficiency
-
Polish Native or bilingual proficiency
Topline Score
Bio
Credentials
-
GetResponse Landing Page & Conversion Optimization
GetResponseJun, 2021- Nov, 2024 -
GetResponse Digital Marketing Certification in Content Marketing
GetResponseDec, 2020- Nov, 2024 -
GetResponse Digital Marketing Certification in Marketing Automation
GetResponseOct, 2020- Nov, 2024 -
GetResponse Digital Marketing Certification in Email Marketing
GetResponseAug, 2019- Nov, 2024 -
CELTA (Certificate in English Language Teaching to Adults) Grade B
University of CambridgeNov, 2010- Nov, 2024
Experience
-
GetResponse
-
Poland
-
Software Development
-
300 - 400 Employee
-
Senior Customer Experience Manager
-
Mar 2022 - Present
Key responsibilities:- driving product adoption and improving customer retention- monitoring product usage- proactively monitoring and reporting all signals indicating customer churn risk- arranging and leading quarterly business reviews with customers- onboarding and training of new customers- developing excellent relationships with customers- learning customers' objectives and managing their projects- gathering and reporting feedback from customers - troubleshooting and liaising with multiple departments to ensure customer satisfaction- optimizing email deliverability- training and supporting new employees in their daily tasks- working towards maximizing the company's revenueSupport in Polish, English and Spanish. Show less
-
-
Senior Customer Experience Engineer
-
Sep 2021 - Mar 2022
Key responsibilities:- troubleshooting and liaising with multiple departments to ensure customer satisfaction- optimizing email deliverability- driving product adoption and improving customer retention- managing creative projects (newsletter templates, opt-in forms, landing pages)- providing expertise in running a successful, permission-based, email marketing campaign- setting up and testing new GetResponse MAX accounts- onboarding of Spanish speaking clients- working with customers to develop high-performing email marketing campaigns- Migration Assistance Specialist - migrating forms, lists, automation workflows, and message templates from customers’ previous ESPs- training and supporting new employees in their daily tasksSupport in Polish, English and Spanish. Show less
-
-
Account Manager
-
May 2020 - Aug 2021
Key responsibilities:- providing technical support for GetResponse enterprise customers- troubleshooting and liaising with multiple departments to ensure customer satisfaction- optimizing email deliverability- providing expertise in running successful, permission-based email marketing campaigns- setting up and testing new GetResponse MAX accounts- negotiating contract renewals, upselling additional products and servicesSupport in Polish, English and Spanish.
-
-
Customer Success Advisor
-
May 2018 - Apr 2020
My responsibilities included:- responding to enquiries and educating customers on our products by chat and email- troubleshooting problems for customers- coordinating solutions with IT and management- helping customers build successful businesses- translating help resources from English to SpanishI provided support in Polish, English, Spanish and Russian.
-
-
-
LinguaTracks - Languages for Professionals
-
Spain
-
Education Administration Programs
-
1 - 100 Employee
-
Language Training Specialist
-
Sep 2015 - Dec 2017
I taught in various areas of expertise, such as logistics, IT, customer service, marketing, accounting and finance. Clients included both domestic and multinational companies such as Sii Concatel, Kuehne&Nagel, Conforama, Molenbergnatie. I offered highly personalized classes with a comprehensive curriculum tailored to my students' needs, developing not only their language abilities but also invaluable work skills such as making presentations, negotiating successfully or communicating more effectively. Show less
-
-
-
ES American School
-
Spain
-
Education Administration Programs
-
1 - 100 Employee
-
ESL Teacher
-
Sep 2014 - Jul 2016
After a gap year which I spent travelling in South-East Asia and then working in Beijing, I returned to Barcelona and was offered to take back on my role at ES International School. After a gap year which I spent travelling in South-East Asia and then working in Beijing, I returned to Barcelona and was offered to take back on my role at ES International School.
-
-
-
Renmin University of China
-
China
-
Higher Education
-
700 & Above Employee
-
IELTS Coach
-
Mar 2014 - Jun 2014
I was a member of a team of English language instructors from the UK preparing and leading an intensive IELTS exam preparation course for Chinese students applying to study at Teesside University. I was a member of a team of English language instructors from the UK preparing and leading an intensive IELTS exam preparation course for Chinese students applying to study at Teesside University.
-
-
-
Central University of Finance and Economics
-
Beijing City, China
-
ESL Lecturer
-
Feb 2014 - Jun 2014
Teaching English as a Second Language Teaching English as a Second Language
-
-
-
ES American School
-
Spain
-
Education Administration Programs
-
1 - 100 Employee
-
ESL Teacher
-
Jun 2011 - Jul 2013
Teaching English as a Second Language to employees and students (ages 7-18). Teaching English as a Second Language to employees and students (ages 7-18).
-
-
-
Horniman Museum and Gardens
-
United Kingdom
-
Museums, Historical Sites, and Zoos
-
1 - 100 Employee
-
Senior Retail Assistant
-
Feb 2008 - Sep 2010
I started out as Retail Assistant at the museum's gift shop and later on was promoted to key holder responsible for cashier balancing, opening and closing the shop, stocktaking and training new staff. I started out as Retail Assistant at the museum's gift shop and later on was promoted to key holder responsible for cashier balancing, opening and closing the shop, stocktaking and training new staff.
-
-
-
Hampstead Village Guesthouse
-
London, United Kingdom
-
Assistant Manager
-
Jul 2005 - Dec 2007
It was a live-in position in a family-run B&B. My responsibilities included running the hotel while the owners were taking a break, all aspects of dealing with guests and housekeeping. It was a live-in position in a family-run B&B. My responsibilities included running the hotel while the owners were taking a break, all aspects of dealing with guests and housekeeping.
-
-
Education
-
2006 - 2010
UCL
Bachelor of Arts (B.A.), Russian Studies
Community
