Experience

Santander Global Operations

• Spain
• Financial Services
• 200 - 300 Employee

• Service Specialist

  • Mar 2022 - Present

  My role is similar to that of a senior advisor, I also undertake additional responsibilities such as:- day to day work distribution and monitoring progress during the day, reporting anyinconsistencies;- ensuring the service is maintaned at expected level;- training & best practice sharing within the team;- daily contact with the UK client, reporting any issues;- supporting major process changes, attending meetings and calls;- identifing opportunities for process automation and work closely with our development team to implement innovative solutions; Show less

• Senior Advisor

  • Dec 2016 - Mar 2022

  -working in Fighting Financial Crime area;-performing the necessary steps to conclude customer accounts upon completion of the Customer Due Diligence (CDD) process;-conducting post-account opening verifications to ensure compliance with regulatory requirements and internal policies (AML, KYC);-conducting a detailed document review and classification process to determine clients' tax obligations in accordance with global regulations such as the Common Reporting Standard(CRS) and Foreign Account Tax Compliance Act (FATCA);-risk assesment;-daily quality check; Show less



Geoban SA

• Spain
• Financial Services
• 100 - 200 Employee

• Software Tester

  • Jun 2015 - Dec 2016

  -functional tests (black box testing) and regression tests of web applications in waterfall and agile; - designing, testing and executing manual and automatic regression scripts; - creating manual tests based on documentation, both in English and Spanish; - creating automated tests based on manual steps created earlier in the designing phase; - responsible for planning and executing tests in a wide variety of applications and systems on all stages of certification; - working in HP ALM environment; - bug reports; Show less



CEU Educational Group

• Spain
• Higher Education
• 200 - 300 Employee

• Internship Student

  • Sep 2014 - Jan 2015

  - Administrative Support in the International Office, helping incoming students in the process of registration and orientation - Assistance to the Erasmus Office in both student attention and administration - Contact with other Universities via telephone and email - Organization International Days - Administrative Support in the International Office, helping incoming students in the process of registration and orientation - Assistance to the Erasmus Office in both student attention and administration - Contact with other Universities via telephone and email - Organization International Days