Experience

Storyful

• Ireland
• Media Production
• 1 - 100 Employee

• Senior Operations Manager

  • Jul 2021 - Present

• User Operations Manager

  • Jul 2017 - Jul 2021

• Lead Support Coordinator

  • Dec 2015 - Jul 2017



Facebook

• Software Development
• 700 & Above Employee

• Privacy Specialist (Intellectual Property / Risk Management Operations )

  • Apr 2014 - Dec 2015

  - one of the first two members of the newly-formed Privacy team - investigating and responding to Data Access Requests from lawyers and users in accordance with Irish/EU Data Protection law - processing multilingual reports related to privacy violations and unauthorized use of personal data and images on Facebook and Instagram - investigating Data Protection Agency inquires and EU Safe Harbor inquires - point of contact for Polish intellectual property reports across Facebook and Instagram - collaboration with cross-functional teams (Legal, Policy, Engineers) - identifying flaws and possible improvements for the existing tools, workflow and better user experience - preparing training documents for new employees - “The Best Performance” award from management



YouTube

• United States
• Technology, Information and Internet
• 700 & Above Employee

• YouTube Policy Enforcement Associate

  • Mar 2013 - Feb 2014

  at Google EMEA HQ, Dublin, Ireland - reviewing multilingual, sensitive and offensive content and assessing for policy compliance - within three months, progressed to a more experienced role handling users complaints across privacy, legal and impersonation - processing privacy and legal (impersonation, defamation, trademark, counterfeit, other legal) complaints from global users and evaluating them according to local context and specific laws - close cooperation with Law Enforcement team, escalating legal documents such as court orders - language point of contact for Polish and Spanish legal and abuse complaints and impersonation related queries - handling account level reports, coordinating accounts based on program criteria - initiating, prototyping and leading meaningful projects related to policy enforcement, increasing work efficiency and improving user experience; close cooperation with cross-functional teams globally - identifying and implementing innovative solutions to improve user experience and the quality of workflow across the team - leading coordination with global policy teams and engineers to execute global incremental improvements and innovation projects - organization and coordination of global team events - mentoring and training new team members - designing training platform for knowledge management and best practices



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Specialist / Customer Service Representative - Spanish

  • Jan 2012 - Feb 2013

  - 1st, 1,5th line technical support for multiple clients (including State Street, American Express, Technicolor, Archer) - handling calls, webtickets, e-mail tickets, chat - assistance - troubleshooting IT issues or routing the tickets to the proper 2nd and 3rd line groups over the EMEA region - leading live meetings and calls with both, clients and staff - providing training support to new employees - 1st, 1,5th line technical support for multiple clients (including State Street, American Express, Technicolor, Archer) - handling calls, webtickets, e-mail tickets, chat - assistance - troubleshooting IT issues or routing the tickets to the proper 2nd and 3rd line groups over the EMEA region - leading live meetings and calls with both, clients and staff - providing training support to new employees



Wrockandroll.pl

• Wrocław Area, Poland

• Founder, Main editor, Journalist of music website Wrockandroll.pl

  • Nov 2010 - Jan 2013

  - idea of the website, name and logo, creating logo - writing articles regarding music events in Wrocław - updating information about upcoming concerts - interviewing musicians - collaboration and active correspondence with event planners and clubs in Wrocław - Social Media: Facebook fanpage administration - idea of the website, name and logo, creating logo - writing articles regarding music events in Wrocław - updating information about upcoming concerts - interviewing musicians - collaboration and active correspondence with event planners and clubs in Wrocław - Social Media: Facebook fanpage administration



Wroclaw University of Technology

• Higher Education
• 500 - 600 Employee

• Main Editor of Culture section, Journalist, TV presenter / TV STYK

  • Mar 2009 - Jan 2013

  - writing and editing news to Student News - main editor of the cultural program - TV presenter - searching for information and distributing topics - interviewing musicians, writers, politicians etc. - cooperation with video editors - Social Media: Facebook fanpage administration - writing and editing news to Student News - main editor of the cultural program - TV presenter - searching for information and distributing topics - interviewing musicians, writers, politicians etc. - cooperation with video editors - Social Media: Facebook fanpage administration



Mlodziezowe Centrum Informacji i Rozwoju

• Wrocław Area, Poland

• Editor, Journalist / Gazeta Młodych

  • Jul 2010 - Nov 2011

  - writing articles for the newspaper "Gazeta Mlodych" and for the website www.mlodzi.wroclaw.pl - main editor of the "Not/Everyday" section - searching for topics and distributing them - writing articles for the newspaper "Gazeta Mlodych" and for the website www.mlodzi.wroclaw.pl - main editor of the "Not/Everyday" section - searching for topics and distributing them



Media Regionalne

• Wrocław Area, Poland

• Editor, Journalist

  • Mar 2011 - Jul 2011

  - writing news and articles for www.mmwroclaw.pl - information research - participation in press conferences + interviewing people - taking photos, recording and editing videos - Social Media: Facebook/Blip fanpage administration - writing news and articles for www.mmwroclaw.pl - information research - participation in press conferences + interviewing people - taking photos, recording and editing videos - Social Media: Facebook/Blip fanpage administration



CCIG

• Poland
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Senior Consultant Back Office

  • Jul 2010 - Mar 2011

  - customer service - sales - business consulting - database verification - customer service - sales - business consulting - database verification



Polskie Radio S.A.

• Broadcast Media Production and Distribution
• 300 - 400 Employee

• Reporter

  • Jul 2010 - Aug 2010

  - work in newsroom - information research - recording and editing materials - field work - work in newsroom - information research - recording and editing materials - field work